Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Planet Fitness In Reading PA / terminating membership and they want me to pay my yearly due amount

United States Review updated:
5
I sent a letter from my doctor saying that I would not be able to continue at the planet fitness in reading pa. They said they would put my account on hold still I wanted to come back. That is what they do when you send a medical letter. I told them I want to discontinue my account with them because of my health issue. I have herniated disc that I did in my home. So the gentlemen did that in the computer put me in hold statis. I asked him if I felt my condition was worsen and I had to cancel my contract would there be any charges at that time. Todays date is Jan.2 2009. My contract is not up till march/April sometime. So I called to tell them that I will have to cancel my membership I will not be able to use it for quite sometime and they do have the medical letter I sent already. They are telling me now that I need to sent a certified letter from me saying I am ending my membership and I must also pay the $50.00 some dollars for the membership fee. IF any body out there know the corp address of plantet fitness could you please send it to me at jadd1950@aol.com. I was told I would not have pay anything and now the story is different. I want to take my complaint to the top. Thanks you for listening. Someone please help with any name, address, phone number of the top person who owns this planet fitness company. Thank you
0

Comments

Sort by: UpDate | Rating
Mu
  2nd of Feb, 2009
Agree Disagree 0 Votes
I'm guessing you did the 19.99 membership, right? I read the small print.

-In order to cancel the membership billing for day 17 of the month, the club requires notification, in writing by day 10 of the month by certified mail
-If this membership has a 'minimum' term, and you wish to cancel prematurely, a $58.00 'Buy Out' fee is required with your cancellation.
-In order to change the billing account for day 17 of the month the club requires the change by day 10 of the month.
-This membership has a 12 month minimum term.
-Once any minimum term has been met, your membership will continue on a monthly basis.

I think that sums it up, you signed a contract you know, you can't just terminate it because you can't go anymore.
De
  23rd of Apr, 2009
Agree Disagree 0 Votes
You have my sympathy! I'm another disgruntled ex-customer of Planet Fitness (Edwardsville, PA). I have health issues as well. However, my main reason for discontinuing my membership was that I had a very bad experience with their "physical trainer" who obviously had a phobic dislike of overweight women. He did not show me, or the other girl who had an appointment at the same time, how to use the weight machines. Instead we got a one hour dissertation on the evils of eating and he also stated that all the people on their many treadmills were certain failures because they were not using weights. When I mentioned that I had a spine condition and it was imperative that I use the machines correctly . . . he brushed me aside saying that my condition or muscular dystrophy made no difference . . . "nobody wants to get hurt." It was such an inane comment! When I asked the manager on duty for a corporate address I was stonewalled. She would provide no information and stated it ended there with her. There is no corporate address listed on the website. They will part you from your money . . . but they will not part from your money! I intend to see this out.
Di
  7th of Apr, 2011
Agree Disagree 0 Votes
Did you notify the Better Business Beureau?
Di
  7th of Apr, 2011
Agree Disagree 0 Votes
They are new here in Atlanta, Georgia and I was thinking of joining the club in the near future for $10.00 per month. Does anyone know about this deal? Is it a good deal or not.

Post your comment

Submit
Planet Fitness Logo Planet Fitness
Customer Service
Overall Satisfaction Rating

346 Reviews
7450 Jefferson Blvd.
Louisville
KY
United States - 40219
+1 502 964 7555
View Full Information
     

Reply to

close
Send