The complaint has been investigated and
resolved to the customer's satisfactionResolved Planet Fitness, Downingtown — overcrowded and dirty
resolved to the customer's satisfaction
I have never written a review of a business on the web in my life, although I have often referred to them when I want to find out what people are saying. So, I couldn't pass up this opportunity to say how disappointed I am with Planet Fitness of Downingtown. I was one of the original members that signed up well in advance of their grand opening. I had been going to the Planet Fitness in Frazer (which I can't say enough nice things about!) So, I was thrilled that a planet fitness was opening up 13 miles closer to my house! The gym was clean and well managed in the beginning, but shortly there after the place has gone downhill. First, it is so crowded between 4:00 pm and 7:00 pm that you have to wait to try and get on any cardio machine. The place is PACKED to the gills, you cannot usually get on a weight machine either, so you stand around trying to figure out what to do with yourself.
People are now bringing their children in (some look to be 10-12 yrs) and they are working out on the equipment. There is nothing more frustrating than waiting to use a piece of equipment while some kid goofs off on it. I am a mother working full time AND going to college part time. My time is super valuable to me and watching this kid "play" on equipment is infuriating.
The tanning booths are absolutely disgusting. First, you now have to wait for a booth because they only have 5 and they are ALWAYS busy. Second, they do not disinfect them! When one person comes out of the booth, they hand their tag back to the person behind the desk, the person hands it right over to you. There were some pretty gross things on the floor of those booths let me tell you!
The young kids behind the desk (high schoolers) really do not have a clue as to how to manage a business. I have been there many times (some times 5 days per week) and I have NEVER seen any staff member in that place that appears to be over 20. Where is the management? The trash cans are over flowing, there are many pieces of equipment that are broken, and the place is filthy.
I am very disappointed and unhappy that I am stuck in a contract with them until October.
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