The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Planet Fitness / beware of hidden fees, and unprofessional customer service

1 United States Review updated:
Contact information:

Beware of hidden fees, and unprofessional customer service! The annual June fee is a good example of hidden costs. Read the fine print!!!

Sort by: UpDate | Rating


  • Cu
      4th of Nov, 2010
    -2 Votes

    Not hidden, its written in, and in much bigger writing than the rest. Explained and given a copy to you. You deserve for being careless.

  • Ma
      10th of Mar, 2016
    +1 Votes

    I agree with above comment; it was told to me upon registering and written on the (contract). It's not a "hidden" fee. And I've had nothing but pleasant and helpful interactions with the whole staff.

  • Ch
      13th of Jan, 2018
    +1 Votes

    I knew about the annual fee, however I was unaware that when I had knee surgery and didn't use my membership for 3 months it would cost $120.00 for NOT going. When I called to talk about it, employees were rude and very nasty.
    I've been a member for 2 years, and it doesn't matter that I've purchased all kinds of their products or never had a problem before...

Post your comment