Pizza Hut / pizza delivery complaint

Pizza Hut #026175
3109 W. Rosecrans Ave
Hawthorne, Ca 90250
Ticket #57 Invoice #29

Where do I began at 4:40 pm I order pizza and that was not deliver until 5:34pm and both was cold and undesirable. In your special instruction field I asked for the order to be bought upstairs ( having issues with my knees). at 5:35pm, I got a call from someone name Lovely at [protected], telling me to come down and get my order. She stated, that she could not come upstairs because she had other orders to delivery, I had to ask my neighbor's son to go down and get my order, in which she could not even get out of her car, he had to go to her car to pick up my order and she told him the Pizza hut did not paid her effort money for special deliveries. I am totally appalled. I did call the Hawthorne store and make a comments, but they did not seem to care. I would like a refund on my credit card alone with the tip that was given to your lazy driver.
Traci Brown

Nov 26, 2017

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