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Pizza Hut / poor customer service!

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On April 05, 2007, I called our local Pizza Hut, located on Tusculum Blvd Greeenville TN at 7:25pm. I ordered a large thin crust pepperoni and cheese pizza for "carry-out". The Pizza Hut representative told me that it would be around 25-30 minutes. At 8:05pm, I went to pick up my family's dinner. The cashier attendant found the order in the computer, but explained there was no pizza, that my pizza had been taken possibly by the delivery "guy". He {Mr. Simspson}went on to explain, as if this made my situation better, that it had happened to several other customers. He told me that I could wait another 30 minutes and he would charge me half price. Who wants to wait another 30 minutes after just getting off work for food that was ordered over 30 minutes earlier?

I asked what the problem was. He responded to me that the store had been busy all day and that he himself had worked all day. First and foremost, that is why he gets paid and without business the store would close and he would have no job. Did I need to hear these poor excuses for lack of service? I then requested the number of the district manager. As soon as I lgot into my car, I called the number he gave me for his district manager, Mike Edwards. Believe it or not, he gave me the wrong telephone number! I walked back into the store to get the correct number. After getting the correct number, I called Mark Edward, District Manager to advise him of what was going on at the Pizza Hut store in Greeneville TN. He never returned my call, he apparently does not care either, but if it was my store, I would want to know if there was a problem. As an added note, if you eat at this store during lunch, you have to check each and every plate, most plates are not clean. My co-workers and I addressed this with the manager. She advised us that they had a new delivery boy, now does that make sense? Needless to say, if we choose to eat there during lunch, we carry-out! I wonder what the health regulations are on keeping clean plates and a clean eating area? This is the only Pizza Hut in our town, surely this is someone in management that is bright enough to address these issues!


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N  26th of Sep, 2007 by 
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These things happen in the pizza business, unfortuneatly it seems to happen a lot. Too often if you ask me. Speaking as a pizza manager, you should have gotten an apology and your problem should have ended with your phone call. As far as the pizza Mia goes, it's a rip off. You are getting medium pizzas with small pizza topping portions. That is how they are charging only five bucks.
A  7th of Oct, 2007 by 
Agree Disagree 0 Votes
it was the worset experinec i ever had with any resturant,i ordered around 4 - 4.15 afetr noon asking for delevery at 5.45 pm
but he didnot show up i called twice the resturant but there was no help at all only sorry and at the end i recived the pizza at 6.25 where i was alreday eat some cheese and my kidds was realy not happy at all..
i would like realy to tell me if your brand name is important even internationaly or not/ if yes so please you have realy to check on the abu dhabi services to be sure they deserv
A  9th of Oct, 2007 by 
Agree Disagree 0 Votes
First I would like to thank you for answering this fast for my complain, but I would like to explain more details about the problem. I live in United Arab Emirates in Abu Dhabi, so I tried to order for pizza for my family on the time exactly 4.10 pm Abu Dhabi time, and I asked to have it sure 5.45 pm beacuse ( and this is for your knowledge we are fasting and we eat at 6 exactly.So at 5.50 I called the location 9 by the way the order telephone
number for Abu Dhabi is : (600569999 )

I called 2-3 times and the answering computer put me on hold and then disconnected then third time it was excalty 6 pm the man asnwerd and said I will call the driver and check, I told him you know we have to eat at 6 and thats why I asked for 5.45 delivery he said I will see and call you back, which not done.
I called at 6.10 and again afterr long time waiting on hold the man asnwerd and said same answering I will call the driver and check and call you back, I was realy angery beacuse time of break fast already finsihed and I told him give me any manager so I can complain he said i dont knwo any name. i will tel complain dept and they will call you, which not done til now and today is 8 october time here 9.45 morning..

So i told him you dont know any nombure for your manager or theire name , he said I know only my supervisore name which he mentiond something like ( othman ). I was really upset beacuse I didnot eat since 5 am to 6 pm as our fasting rule..and he is very cold in his answer. I said thanks, then closed the phone and we eat with my wife and three little kidds cheese and water from our home.

At 6.25 pm the man ring the door bell. I told my daughter you answerd beacuse maybe I will fight with this guy and also same time my daughter 7 years was insist to take the pizza while I was realy want not to. So i came to net and tried to find any main office complaints center to tell realy this bad experience as its not only for Abu Dhabi brance but for pizza hut over all. I swear with this experince with me and any more other costumers sure we will move to another brand name, but we like pizza hut since years and we dont want to change our test beacuse of unskilful services or unqulified ppl working here or there.
A  21st of Dec, 2007 by 
Agree Disagree 0 Votes
The pizza we ordered 12/21/2007 was delivered cold. The crust was burnt, also meat was very dark brown. Tasted to us like eating cardboard. Called store and got no results. They did say we could receive another pizza tonight, but we ate the other one. We eat from Pizza hut quite often, but we are considering changing our brand of pizza's.
N  22nd of Dec, 2007 by 
Agree Disagree 0 Votes
I have a motorcycle, I told the cashier while i was paying that i need a plastic bag to take the salad cause i have a motorcycle and they rudely said we don't have bags..

I am an old customer of Pizza huts and it's sad that instead of increasing the efficiency and service its going down in Karachi - Pakistan!!!
N  2nd of Jan, 2008 by 
Agree Disagree 0 Votes
First I would like to thank you for posting my complain, my family and I is a regular customer on your restaurant, but I would like to explain more details about the problem. I live in United Arab Emirates in Abu Dhabi, so I tried to order for pizza for my family on the time exactly 02.00 pm 3rd of January 2008, Abu Dhabi time, the other line answered and confirm that the delivery time will be 45 minutes it is a equivalent of cooking a dinner food for a big family, but it is okey, but when I asked a little favor, where possible to make little bit early, the order is cancelled, when I did verify the location of the other end of line, it is in sharjah where they told me that they are the incharge of the delivery
for your information, I been patronizing your product and services since 15 years ago in different countries that I worked for and lately this was we got.

it's sad that instead of increasing the efficiency and service its going down. it is a teribble services.
D  26th of Feb, 2008 by 
Agree Disagree 0 Votes
"Did I need to hear these poor excuses for lack of service?"

You ###, you asked what the problem was. Why did you ask if you didn't want to know?

As for the plates, drivers wash dishes.
A  24th of Apr, 2008 by 
Agree Disagree 0 Votes
i am an employ at pizza hut F/10 branch, Islamabad, Pakistan..
i have been working for the past 8 months as a cashier..
i was forced to resign by the managment. they have no respect for their employes.
the management at pizza hut F/10 branch, Islamabad, Pakistan has no respect and dignity for their employes. they use bad language and threathen they employees. i was told to wash dishes and when i refused i was forced to resign.
the manager takes undue advantage of the company. they get wrong refunds and do not payfor the food they eat, which is against the company rules.

I would like some concerned person to take a look into this... my name is nasir ali khan and my # is 923005598532.
A  5th of May, 2008 by 
Agree Disagree 0 Votes
I have always wanted to work for Pizza Hut part-time, but it is rather discouraging to hear such comments about the employees behavior with customers.My complaint is that I can never get an application to apply, because the managers, and team members are to lazy to go to the back of the store to get them.

My impression is that district managers are not doing their job when it comes to managing their stores and employees.
N  9th of May, 2008 by 
Agree Disagree 0 Votes
Delivery service is so poor I have now been waiting over two hours to get my order.
Pizza Hut should promote Breakfast, because that is probably when I will get it, but then again which Day? We have rung twice and heard a lot of rubbish.
N  9th of May, 2008 by 
Agree Disagree 0 Votes
They say Pizza Tastes better the next day. Only works if it was delivered the day before.
Signed still waiting for my delivery.
N  4th of Jun, 2008 by 
Agree Disagree 0 Votes
a want the name list of all piza hut manager in karachi if any body now abt hashim so plz tell me in wich brach he works my id is vetec2003@yahoo.com
N  4th of Jun, 2008 by 
Agree Disagree 0 Votes
On May 26, 2008 I phoned in my order using a coupon for a large pizza and a 2-liter of Pepsi for $14.99. Upon arriving to pick up my order they gave me a medium size one, I said that it would be ok, here is my coupon. Here is were it got ugly. The shift manager "Richard" said I cannot use your coupon for this size pizza it will be $17.99 "give or take a few pennies". I said you are kidding? I was willing to accept the smaller size, but I was not going to pay more than my coupon amount. Why should it cost me more for less? When it was their mistake. Then to top it off "Richard said, "well do you want it or not? I said, "You know, I don't think I do." Then I drove across the street to Sonic.
N  28th of Jun, 2008 by 
Agree Disagree 0 Votes
Went to collect pizza from west wickham which we ordered at the counter.we got the wrong pizza .asked is very importantfor one deep pan and it was not.this we realized when we came home.when we rang the pizza hut delivery place the manager said to me it must be the communication problem.the pizza also was not cooked properly as the cheese looked cold and pressed. moreover your manager at that branch said to go back to them to get another one.i would not trust them as instead of apology, he tried to find excuses for his failure.in this economic climate customer service and satisfaction is very important.if it is communication problem then your companies training has to be looked at.i hope this complaint be taken as a spur for imrovement and not be discarded.
N  27th of Jul, 2008 by 
Agree Disagree 0 Votes
Why would you people go to Pizza Hut? Seriously their pizza is nothing but greeze! Managers have no right to threating employees, But if your told to wash dishes then you wash the dishes. That just way it goes.
N  28th of Jul, 2008 by 
Agree Disagree 0 Votes
Around where u live there's a great pizza place called Deez. Everyday, I just can't wait to have Deez in my mouf. They are brilliant pizza engineers, and they have such low prices.
A  24th of Aug, 2008 by 
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Posted: 2008-08-24 by Mark Keyworth [send email]

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colonsmartcleasner Complaints - froud
Review all colonsmartcleasner complaints
Posted: 2008-08-24 by Mark Keyworth [send email]

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I to was a dumy. i was on a survey, took the trial offer and got scamed. there were no phone numbers on the offer but i thought there would be with the trial shippment.NOT, only a web sight. when i went to bring it up, all that would come up was a picture of the bottle of colonsmartcleasner, when i clicked on the bottle it would take me to another sight. i tried several times the same thing kept happening. So there i found a phone number so i called it. they kept saying they had nothing to do with colonsmartcleasner.needless to say i was very angry.then i thought well when it comes in i would just put on it return to sender and wait for a refund. well it never happend... my bank said they couldnt do anything for thirty days from the day i sent it back. so i waited filled the dispute and waited four days for the results.. well then i get the results from my bank... NOT HAPPY my bank sends me some copys off the internet from colonsmart stating there is only one way you can receive a refund.you have to follow four steps. one of thoughs steps are they do not except Return to sender packages as a way for refund. what they dont say is that package i sent back is theirs now and you get nothing for $88.98.now it said nothing about ANY policys when i ordered the free samples.and when i got the free samples it had nothing of any policys either. so im out the money and the FAKE product(COLONSMARTCLEASNER). OH DID I MENTION YHE PRODUCT DID NOTHING... I TOOK THE SUPPOSEDLY FREE SAMPLES AND HAD NO REACTION !!! if there is anyone out there that can help me get my money back.i would be very happy... oozman.com@live.com TO EVERYONE------ STAY AWAY FROM COLONSMARTCLEASNER !!! THERE A RIPOFF !!!

1 minutes ago by Mark Keyworth [send email]
i forgot to mention the paperwork my bank got off the internet was dated july 10th 2008 REVISED. this was 2 mth. after i sent mine back. when i got my (FREE) sample.i couldnt get on their web site to cancel nor did they have a phone number... COLONSMARTCLEASNER IS A RIPOFF...
A  21st of Sep, 2008 by 
Agree Disagree 0 Votes
i order a pizza on 9-21-08 from batavia pizzahut. it took 75 min for the pizza to come. when i called them she acted like she didnt even care about me or my order. i was so disapointed in them. it really sucks when they redue your zone and u have to order from another hut and they dont even care asout u. yes my pizza was free. thats not the point. the point is u need to take care of customers or we will order some where else and tell people not to order from u. i am so angry thios is not the first time for all this mess. it really sucks. so dont order from batavia they are only interested in the people from theryre town only i would hope they will give us some coupons fro all the troubles we have had, its not fair to me as a comsumer.
D  6th of Nov, 2008 by 
Agree Disagree 0 Votes
If you guys want to complain and think you can do any better than do it.

It is hard especially when they can't have more help because of labor going high and the economy being bad. Accidents happen so get over it. Stop ### about it and go somewhere else!!
A  23rd of Nov, 2008 by 
Agree Disagree 0 Votes
I ordered 1 large pizza and 10 cheese breadsticks to be delivered to my home around 5:00 pm yesterday. My pizza and breadsticks were said to be delivered within 45 minutes and it came in 25 minutes, I gave a nice tip to the courteous driver. I proceeded to eat three pieces of my half of the pizza and my son ate breadsticks. When he went in to get some pizza he found tiny baby cockroaches crawling all over the box, they were hard to see because they were the color of the inside of the box. I was so disgusted that I threw the pizza out. I called and tried to get in contact with the manager and was disconnected or hung up on twice. I love their pizza and wish to remain a customer but I don't think I can ever eat there again.

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