Philippine Long Distance Telephone [PLDT]plan 3500 hidden charges / limited channel

We have applied for plan 3500 in our place @ lancaster estates cavite via fiberhome they told us that the plan was unlimited 50mbps speed with telephone line and cignal cable (Complete channel) without extra charges. The net was ok but the channels are incomplete & when our billing came there was extra 299 (For cignal box). We requested to remove the box fee but to no avail (It was lifetime) asked them to downgrade the net and that we will get the cignal channels with most hd available, but until now they don't have proper solution. Their help desk informed us that the request for downgrade was approved without penalty. First of all they cannot give us penalty and should immediately change our plan as per our request and convenience as they give wrong information/data the time they where offering the package. My wife visited their office in makati to formalize the downgrade but unfortunately there was no data about the downgrade or that it was not mentioned that they will wave the penalty charges upon cutting the existing plan, bravo!!! Very good customer service!!! She travelled from cavite to makati just to waste her time. Until now they are offering the same plan to the residence of lancaster estates in cavite. I hope they will do something about this...

May 05, 2017

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