Menu
The Pep Boys Customer Service Phone, Email, Contacts

The Pep Boys
reviews & complaints

www.pepboys.com
www.pepboys.com

Learn how the rating is calculated

2.1 550 Reviews

The Pep Boys Complaints Summary

149 Resolved
399 Unresolved
Our verdict: When using services from The Pep Boys with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for The Pep Boys has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of The Pep Boys. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

The Pep Boys reviews & complaints 550

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest The Pep Boys reviews & complaints

ComplaintsBoard
P
7:43 pm EDT

The Pep Boys rudeness of store manager

I went to the Pep Boys store on Friday, June 12, 2015 in Bossier City, LA. I went there to exchange a Bosch battery (96 month - 3 year free replacement) because the battery would not hold the charge. The battery was purchased in May of 2014. Pep Boys is the only store that sells this brand of battery. The label on the battery showed it was shipped to Pep Boys in April 2014. The store manager hooked the battery up to the test equipment. I was told that this test would take approximately 30 minutes. While I was waiting on the test to be completed, I priced a new set of tires for my truck. After doing that, I went back to the testing equipment where the tester was emitting a continuous alarm sound. This was about 45 minutes into the test. Finally, found the manager and showed him what the tester was doing and that after 45 minutes of charging, the battery had only charged to 120 amps. The battery is a 700 amp battery. The manager said that he would have to re-run the test which would take an additional 45 minutes. I told him that I did not have that much time wait and he asked for my telephone number and he would call me later that afternoon to tell me the test results. I informed him that I had enough knowledge about batteries to know that if it did not take a charge in 45 minutes, it would not take a charge at all. The manager became rude and told me that I needed to wait for the retesting and he would not honor the warranty without it. I told him no and to give me my battery back and that I would take it to another Pep Boys store. He continued to be rude and did not want to give me back my battery. I then informed him that I would file a complaint with the corporate office. He then very smugly told me "to go ahead, the complaint will come back to me anyway. Then it's your word against mine." That was the last straw for me. I told him that he could keep the battery and that I would go next door and buy a new battery at the Firestone store. I also told the manager that he had lost a tire sale because of this. As I got to the front door, he then tried to apologize when he saw that I was serious. I told him then that it was too late. I'm gone. This episode is why your consumer rating is so low in almost in every store. One star out of a 5 star rating really stinks. By the way, I did buy a new battery and 4 new tires at Firestone on this day. Submitted by Paul New [protected]

Read full review of The Pep Boys
Hide full review
ComplaintsBoard
A
10:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Pep Boys retaliation

I am sure this complaint will probably never show up on the complaint board but I was reading all the complaints about Pep Boys and I just want the customers to know people who work for Pep Boys get treated just as worst if not even worsted than the customers and we have no one to complaint to oh yeah they say HR but HR only protect those who they like, those who are submissive and afraid of them HR is your worst friend in most work places Pep Boys HR is no different so to the many customers with complaints you have more of a chance of getting a resolution than someone who actually work for Pep Boys and has management issues

Read full review of The Pep Boys
Hide full review
ComplaintsBoard
R
3:11 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The Pep Boys right tire came off truck after work

My wife took our 2001 F150 truck for brake pad replacements while I was out of town. Pep Boys South Lakeland Store convinced her both of the front brake calipers needed to be replaced (bull)! They charged her over $700 for what should have been a simple brake pad replacement! Several months later while our teenage daughter was driving the right front tire came off the truck and the truck was totaled in the resulting wreck! The police officer that investigated and filed the report stated that "Thank God she hadn't gotten on the primary road yet and gotten up to full speed or she probably would not have survived the accident! Inspection revealed that the cotter pin was not put back in the axle to retain the axle-rotor bolt causing the bolt to eventually work its way off the axle allowing the tire and rotor to come off! I have called the manager at the South Lakeland Store four times, the latest this afternoon! He told me after the second and third calls the district manager would be in touch with me! This was back in June-July! I have received no calls, zip, nada! I called the store back this afternoon and talked to the same manager again and advised him he is either a liar or his district manager is derelict and irresponsible! He hung up on me in midsentence! I called customer service after the store manager and was assured it would be elevated to the corporate level! We shall see but thus far Pep Boys have proven to be incompetent, irresponsible, derelict, and compulsive liars!

Read full review of The Pep Boys and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
andrew lev
Winter Haven, US
Jan 17, 2015 8:09 pm EST

stop ther is no front axel on a f150 its rear wheel drive so either your refuring to the wrong part or your lying
ok lets see front calipers no cotter pins need to be removed at all from the tire rods totale of 2 bolts and removal of the bleed screw

ComplaintsBoard
M
8:54 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The Pep Boys tires I did not need

I got a nail in my tire and took my car to Pep Boys because it was close to the job and they offered $19.99 to plug in the hole. Got there and the guy tells me I need four new tires...now mind you I had taken my car to the car dealership a month prior for an oil change and they did a complete check and told me my tires were good for at least another year...so I told the guy at Pep Boys no thanks and to take my car off the rack...he wanted me to come and look but I refused and just told him to take my car off the rack. He did and gave me my keys...I then took my car to the dealership and they not only removed the nail and plugged the hole, they washed by car and didn't charge me a dime. When I told the guy at the dealership about Pep Boys he told me they were trying to take advantage of me because my tires were just fine. DO NOT go to Pep Boys they are rip-off artists.

Read full review of The Pep Boys and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
MkStItCh
West Seneca, US
Nov 12, 2014 12:33 pm EST

Just to put this in the proper context... The dealer wants to sell you a car as often as possible and pep boys wants to sell you repairs as often as possible SO... ?

ComplaintsBoard
D
12:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Pep Boys sorry service

Took my tahoe in for a oil change, like i have done for a couple of years now. Got there early so i wouldn't have to wait so long, still waited 2 hours. Next day "time to change oil light" came on. I thought they just hadn't reset it, so i thought i can do that. Did that then "check oil " light came on. What ? Had my dad check my oil, guess what ! Kevin balfour the mechanic on duty hadn't put in any or not enough oil in my vehicle to even touch the oil stick. Omg i was so upset. I called pep boys, logan said bring it back down here let us check it out. I said are you crazy i will never again be back to let ya'll check anything on my car. Never again. . .

Read full review of The Pep Boys
Hide full review
ComplaintsBoard
R
8:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The Pep Boys bad service - lying

Went for an oil change and tire rotation. Picked car up and drove @ 20 yards before it started knocking. My toyota prius has 116, 000 miles and my other one 77, 000 and neither one has EVER KNOCKED Felt like it was about to stall out so before I drove right back in. By this time all sorts of warning lights were on.

45 minutes later the general manager and another supervisor person come and tell me they are not positive but it looks like a cylinder failed. They both denied doing anything wrong during the oil change, and it was just a coincidence it failed in the 20 yards they drove it into the bay and back out. Then they told me I should leave it overnight and how worried they were about my making it home. I haven't heard that ### in 35 years, but knew that the Prius could drive without any cylinders or gas and still get home - it's a HYBRID !

Next day I drive it all around town and there is no knocking anymore (how did the failed cylinder heal itself?) Next day my local mechanic - Jeff at Phillips and Lee in Marblehead, gives it a look. He plugs a device into the onboard computer, finds out what warning lights went on, and quickly learns they unhooked a hose in the front of the engine - which explained the knocking. Car is running fine, and everyone I tell about PEP BOYS also knows someone who had a crap repair job or was lied to by their mechanics.

PEP BOYS general manager could have fessed up, said we'll give you the next oil change free or a free tune-up, but instead tried to sell me a huge repair job that I didn't need.

Read full review of The Pep Boys
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
7:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Pep Boys brakes

I went to PEP boys about two weeks ago to have my brakes checked. I checked on the internet and their site offered free brake inspection. Once I got there they told me it would be $19.95(?). I asked about the "free" and that is only if they do the work. Finally got the free.
After close to an hour, and a report that I needed new brakes all around, new rotors and drums. The total? $701, if I didn't need callipers also. (What are the odds?) That whatever I did I needed to get it done real soon, as the front brakes were in bad shape. The rear brakes weren't quite as bad, but should be replaced in the near future.
Well today I pulled my front brakes apart. Maybe 1/3 of the pads were worn away. The rotors? Not a scratch, very good condition. Since I had already torn the front end apart, I went ahead and replaced them. When I took the rear drums off, I found that without a micrometer, I couldn't tell how much they had worn. Holding the new brakes up to the old, you could see that there was a little wear, less than a quarter of the brakes pads were gone. I left the rear brakes on & put the drums back on, & drove over to pep boys to tell them what I thought.
I will never buy anything from pep boys again. I can't help but wonder how many older people have paid for work and parts they didn't need. From what I saw today, I would bet that they are ripping off a lot off people.

Read full review of The Pep Boys and 1 comment
Hide full review
1 comment
Add a comment
T
T
TWG transport
Po Box 1044, US
Aug 24, 2014 11:41 am EDT

These guys at the Gallatin rd pep boys are great they always take the time to tell what's going on with your vehicle and treat you like your family that's why I have been coming here for years and will continue to come back
Fast and friendly says it all !
Thank you
Terry G

ComplaintsBoard
B
2:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Pep Boys service / repairs / warranty pro guard

I had taken my Volvo to get the struts replaced at another Pep Boys prior to finding the one in Westminister on Beach & didn't get the problem solved, but Gene took my car in & looked at the struts & they did what they could with Volvo's design flaw. Volvo changed some things on this year of vehicle.
I had some other work done there also & it was just fine & the Service Manager, Gene & his Team fixed my vehicle.
Gene really is a Customer Service Manager & all of the employees/staff there are all very friendly. Some cars are harder to work on than other cars, especially when the manufacturer is to blame. These guys do all they can to get your car back on the road & make sure that you are happy when you leave here, at least that is the experience that my wife & I had here. We will be returning customers of this store!

Chapter 2: the 'work' that this Pepboys did on my Volvo V40 failed & I returned my vehicle w/an 'appointment' made by Gene Shobe & the other 'service manager'.
When my wife who uses a cane to get around got out there, we explained that the work done on my AC system (loose wire) was not soldered & had come undone (AC quit) & the 'AC tech' Phan said that the soldered wire that I did was his work & blatantly LIED. It wasn't even my best soldering, but it worked, but the AC system still failed to work... They refused any type of 'warranty' on their work & then told me that" it was going to be an insurance claim", never did explain that One..., I asked about fixing my driver's side strut that they put on & they told me that they did NOT have the part, amount for that strut, even though I'd made the appointment a week ago or more, so then they just bring my vehicle out of the bay & hand me the keys. I'd asked them to at least 'charge my battery' as the AC loose wire 'work' had caused other problems & my battery wouldn't hold a charge from the loose wire shorting out my voltage regulator.
My car stalled on the way home & we had to pay for a tow.
They may seem 'friendly' at first, but if you have any 'problems' with their shoddy work, they get angry & try to disown anything that they have done.
The tow truck driver said that he'd heard nothing but complaints about ANY Pepboys work & recommended another service garage.
They also refused to give me or my wife a copy of the 'work-order' that my wife signed. A little bit 'illegal' on that one pepboys...
Gene Shobe had also stated that our parts would be in the shop in a couple of days, but he'd also stated that it was going to an 'insurance claim', but refused to say exactly what that meant. I don't think they want to see me or my vehicle again, the way we were rushed out of there...
I WILL NEVER GO TO ANY PEPEBOYS EVER AGAIN & RECOMMEND THAT ANYBODY TAKE THEIR VEHICLE SOMEWHERE ELSE!

Chapter 3:
Talked to Gene Shobe & he said that Pepoys was NOT going to do anything on my car & that we were 'done', even though the other tech/phone jockey stated that my struts parts were in. Gene Shobe refused to give me any of 'the insurance claim #'s or reference or insurance company/claim information.
Now they just hang up on us over the phone.

Chapter 4: Get a call from pepboys corporate & now pepboys wants to redo the struts that they removed & put back on wrong & this is after telling us that "They were done with my car & us"!?! Then they tell us that they are not going to warranty the AC system work they done & now I am having the motor 'act up' after they had supposedly done an injector cleaning, spark plugs & tune up. The 'insurance claim' that Gene Shobe stated it would be turned over to never surfaced, never heard a word from any insurance company & we assume that pepboys just wanted/hoping that us & our vehicle would just go away...
When a person brings their vehicle in to be repaired, that is all that they are expecting is a repair done right & not a bunch of drama.
STAY AWAY FROM PEPBOYS!

Chapter 5: pepboys called us & said that now they wanted to 'finish' our struts after they'd damn near ran us off & said that they were done with our car and kept stating that it would " be an insurance claim!?! They still did not get it right & refused to warranty the electrical work & the tune up/fuel injection service, even though we paid for the 'extended warranty'! They also broke a wire on one of my fuel injectors & just twisted it back together with no solder or heat shrink tape... WTF?!? & refused to even examine anything but the struts & still screwed them up. Guess Chapter 6 will be after small claims court...

Chapter 6: Pepboys store # 0653 had also done a tune up package & a fuel injection service & then unknowingly charged me for an extended warranty service agreement & now they refuse to even look at my vehicle & I am getting 5 codes on the check engine light, all related to tune up/fuel injection. I called & they always state that they'll return my call in a few minutes. 30 minutes later no return call, I call again & get the same 'song & dance'...

Read full review of The Pep Boys and 4 comments
Hide full review
4 comments
Add a comment
I
I
Ian L
, US
Jun 28, 2010 1:13 pm EDT

PepBoys has taken more than 50 days and is yet to know if it can actually fix my car. However has happily taken my $$$s. I have sent out an email to various people in the company, with no response. Pasted below is the email, with my personal info filtered. I refer to a PDF in the email, which is also pasted below.

E
E
ed nelson
Roseville, US
Mar 02, 2010 1:50 pm EST

iam complaining about mark store #0712 service manager who wrote up his own truck for repairs and tells all his employes to forget about policies and procedures i have been working with pep boys for three years "mechanic" and i always follow procedures geeting to be very frustating!

D
D
Dorothy Ellerbe
Lawrenceville, US
Feb 18, 2009 1:28 pm EST

The car went in for engine light.Test show i need a catalytic converter.they made an effor to put a new one on/with a problem.Kept the car longer than promiss.paid 400.00. the engine light is still on. And the car runs the same way.

P
P
Pepboys Victim
, US
Apr 12, 2011 2:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

You should quiet Pepboys. Its not about service and procedures there, its about scam, how much can I lie and scam the customers. Pepboys is going downhill just like the service.

ComplaintsBoard
A
5:20 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The Pep Boys mr. lonso melendez & joel diaz

I has been a customer for years in the last 3yrs. I has been expended over $4, 421.USD My last visited was on 2014 07 22 Work Service #2200161 for a noise on the Brake. My car was more than 60 Hours from 2014 07 22 at 07.36.33 AM to [protected] PM and make me a charge of $794.39 USD.For on unnecessary Job..Mr.Quinonez General Manager.Mr.Alfonso Melendez and Mr.Joel Diaz all agree that the problem on the Brakes was electronic.Mr. Quinonez .signed a note, to. me buy the Part from other auto part and they will repair with out charge.I will a 3rt. Independent Technician verify if this Job Has being doing ...I request a list Part used and Job Time sheet ...I apprecied your attention Thank You [protected]@gmail.com [protected]

Read full review of The Pep Boys
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
7:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The Pep Boys run away!

Brought my car in for an alignment. They said they could not do the alignment without replacing the brakes. SO I had to leave that night and return several days later so they could order parts. Car made a horrible clunking noise on the way home. At home I checked and had 5 lug nuts on one wheel (all of them) that were finger loose. Although I had made an appointment (the first of the day), they still had not touched it several hours later when I called for an update. They were apparently befuddled when they encountered rust on the brakes, so they turned to two ball ping hammers, which of course bent the bake parts making them permanently engaged. After all that it turns out they had ordered the wrong parts, so I went away with no alignment and now permanently engaged brakes (they did finally disengage once the pads wore down enough). Their final offer was to offer me two free oil changes - yeah right, they almost killed me changing a tire, I would not let attempt anything as complicated as an oil change!

Read full review of The Pep Boys and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
ronrich54
Lakeland, US
Nov 12, 2014 10:19 pm EST

Been there, done that! My wife took our F150 to them for a simple brake pad replacement while I was out of town. I saw a charge on our bank account for over $700 and called her questioning the charge! She informed me when she took the truck in they told her that both from brake calipers needed replacing! I normally maintain the truck while in town and told her they took advantage of her, there was nothing wrong with those calipers! Several months later our teenage daughter was driving the truck and the right from wheel came off when she was applying the brakes approaching a red light. She hit a concrete power pole, bounced off it and slid sideways into the rear of a parked car! The police officer who investigated said that if she had made it through the red light and make it to the main road, US98 she probably would not have survived! The truck was totaled! After inspecting the truck it was obvious they did not replace the cotter pin on the axle that hold the brake rotor and tire on the axle! Since I inspected three different mechanics have inspected the truck and it is 100% conclusive that pepboys did not install the cotter pin! Not only did they rip my wife off they almost cost the life or our daughter and cost us the truck! DEAL WITH PEP BOYS AT YOUR OWN PERIL!

ComplaintsBoard
M
8:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Pep Boys repair promise

I went to pep boys & spoke to the service manager Rodney Robinson. I told him i needed an oil pump installed in a 1996 jeep grand cherokee limited 4x4 5.2L. A three hour job. He agreed and instructed me to have the truck towed in. I did. Then he had all kinds of excuses why he didn't want to do it. This particular truck is the easiest oil pump to ever have to install. You don't have to raise the engine or anything. Needless to say i had to have it towed again and installed elsewhere. It took 3 hrs. Very simple. I want my tow money refunded & they refuse

Read full review of The Pep Boys and 3 comments
Hide full review
3 comments
Add a comment
S
S
Seth Estep
, US
Feb 13, 2016 4:08 pm EST

hi I am currently a customer of Pep Boys I have had my car and Pep Boys for about a week and a half when I brought my car in that it was in bad shape I told them to fix whatever needed to be fixed so it would be safe for me and my family to you stay and move to another state they did roughly $2, 000 worth of work to my vehicle $300 in parts and $600 for labor an moreI left my house last night believing that there was no problem with my vehicle because Pep Boys is a multi-million dollar company that has the tools to tell you what is wrong with your vehicle well I guess if they do not but they are able to take all this money from us but not by the tools they need to take care of the cars well I left last night with me and my family I am a family of five with two animals I am on the Turnpike in Florida driving to my destination up in Indiana 3 hours and my trip my transmission went now why did they not tell me there was something wrong with my transmission why did they not fix it I pay them $2, 000 they should fix what needs to be fixed to make sure that me and my family a safe now me and my family are in a hotel in the middle of Florida not really knowing anywhere walking around spent $500 for two nights in this hotelroom now I am basically homeless I had a place to go if my car was able to make it what they told me it would so when all my money is going on me and my family are homeless and it is basically because of pep boys not doing the job that they promised not keeping me or my family safe it was ok that I was on the side of the highway at 1:30 this morning with me and my family cold not knowing if we were going to be safe I am safe now but I have no vehicle and they don't know if they are able to fix it so one person serves you tell me how its right that a company can do this to a person knowing they are leaving why would they not have made it safe my name is Seth estep and I'm not ashamed of anything this is the truth Pep Boys do the right thing fix my car the way that it needed to be fixed the first time don't make me and my family homeless please

P
P
patrickmk25
, US
Feb 09, 2016 5:37 pm EST

I have a few small problems with your complaint. One, in most vehicles the oil pump is the most difficult part to replace. Second, you mentioned not having to lift the engine or anything, at a shop where OSHA rules exist, they would still be required to do it the way the service manual details it. And third, how did you blow out an oil pump in the first place. I have owned 20+ vehicles over the years, most of them beater cars with half million miles on them, but none of them ever needed an oil pump

E
E
Ed WC19382
West Chester, US
May 30, 2014 3:08 am EDT

Shop Fee $35.00 to change Alternator. + 51.50 Fee to remove & replace.+ $277. 19 for part.
I also paid for $62.98 belt - NEVER Put On. (refunded in cash)
(10% discount was given.)

ComplaintsBoard
P
2:39 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The Pep Boys overcharging

Found I was overcharged for a serpentine belt (belt costs $11.11 and I was charged $55.48). It takes about 15/20 min to change the belt, I was charged $93.60. Also look out for added fees...the Pepguard Limited Extended Labor Warranty, this was added to the bill without my knowledge. They did however remove it when I said I never asked for it ($14.04). I was also charged a shop fee for supplies...what supplies are needed to change a belt? I asked several time and never could get a straight answer. It was for the floor matts in the car I was told and liquids. What liquids are used to change a belt and there were no floor matts put in my car. After several questions about it, they removed the fee (11.88). Beware of overcharging and fees added. I felt taken advantage of with the cost of the belt and labor too. Next time I will do further research and will not be going to a Pep Boys for any maintenance.
In addition, I called the Edison store and asked the same questions. The job for the belt is $249.25. They at least mentioned the warranty and without it, $227.23. The warranty was more in the Edison Pep Boys store ($22.02), the labor was $137.00 and the part was $59.48. I asked about the shop fee and what supplies it is for, They responded that it is not for supplies but for the maintenance of the shop. Seriously? The customer is paying the store to maintain their shop. Seems all like a scam to me for extra cash. Beware!

Read full review of The Pep Boys
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
3:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Pep Boys ruined my car and won't take responsabil

What car and the boys because it was overheating literally three hours the mechanic said that I need a new radiator and thermostat. I said okay since I'm not very well versed in auto repairs paid the $500 and said ok. We week later car overheats again I take it back to Pep Boys they said a little loose clamp I said okay. For five days later the car overheats. again this time I'm stuck on the road and car won't start. I'm sitting in the car looking in my rearview mirror and I'm about 50 feet away from being pulverize by a dump truck and im thinking I'm dead. Luckily the truck swerved from behind me and just misses me. I have the car towed to Pep Boys and they said that my head gasket blew from the car overheating. Spoke with the mechanic Pep Boys and he said that the second time the car overheated should have done more in check and see what the cause of the problem was Other than a loose clamp. Weighted six hours and finally got a hold of Karen who is the area district manager and she said they did everything they were supposed to but it wasn't their fault and then proceeded to hang up on me and has never called me back. Not taking responsibility for their actions and I'm stuck without a car I have lost about a weeks worth of work, my boss is not happy I am not happy that I'm looking at filing a lawsuit

Read full review of The Pep Boys
Update by Mike Toad
Jul 05, 2013 3:10 pm EDT

Check this out

View 0 more photos
Hide full review
ComplaintsBoard
C
12:57 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The Pep Boys very bad experience with pepboys

I have a 1996 Impala. I have had it for many years and never had any issues with it like i have had in the past year in a half. All work done in 2012. I took my car to Pepboys in Germantown MD. I had to have my master cylinder replaced, starter, and water pump replaced. within 3 months, i had to have the starter replaced again, due to faulty starter. 4 months after that I had to have my water pump replaced due to faulty water pump. In Aug 2012, I had to replace my starter again. in sept 2012 had to replace water pump again due to mechanic fault.. They also had to replace my radiator due to mechanic fault. December 2012 master cylinder went out and got into a crash due to bad master cylinder. Pepboys replaced the master cylinder, all my break line and gave me 2 new calibers for the back.[censored]. NOW, june 2013, my starter went out again. NEVER AGAIN.
I suggest you do your research before taking it to them.

Read full review of The Pep Boys and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
Shahryar khan
Bay shore, US
May 20, 2014 7:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I did my tire change at the pepboys by sunrise hwy in bayshore it's giving me problems I been there many times but seems they don't care .please i need this to be fixed

ComplaintsBoard
J
6:02 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The Pep Boys battery diagnosis

I had to have my car jump-started because the battery was dead. I took it to Pep Boys for their free battery charge. I was informed that my battery was completely dead (even though it was only 2 years old) and I had to buy a new one. I agreed to it. After putting in the new battery, I was informed that my battery was being drained as it sat there and there was something else wrong. They told me it would cost another $45 for a diagnostic test to see if it was the alternator, or cables or whatever. I declined. I drove it home and called AAA for their battery diagnosis. The AAA mechanic checked the battery and said it was not draining at all! But, he said they put in 2012 battery instead of a new one! I was furious. I drove back to Pep Boys and told them to take out the 2012 and put in the new battery I had paid for. The manager did not seem fazed at all, as if this happens all the time. I asked her why she would put an old battery in my car instead of the new one I paid for, and she said that "we just put in what was up front, the new ones are in the back" OR it was probably the manufactuer's fault because they put the wrong sticker on it. Right! At any rate, I wiil not be going back to Pep Boys any time soon.

Read full review of The Pep Boys and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
TheCarDoc
Silver Springs, US
Nov 12, 2013 9:38 am EST

FYI:
A battery is considered "NEW" if it has never been installed. the date of manufacture stamp on battery is just that. Date of manufacture. automotive batteries can easily sit on a battery rack for a year with no detrimental affects. the Battery warranty starts the day the battery is installed. If you had a battery that went bad in only 2 years there was likely whats called a paracitic drain. It is a drain that leaches small amounts of power from the battery over time and shortens the life of the battery. it may not be a constant drain. Hand held battery testers are not equipped to find such intermittant problems.

ComplaintsBoard
B
4:33 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The Pep Boys my car 1995 kia sephia

I took my car in because it was making screeching noises as if there was a loose belt.

On 1/28/13, I took the car in... #803 Work order 2138369, the sales person or mechanic told me I had a bad alternator belt and that I needed a new battery. I accepted the work on my car but I am still having the loud screeching noise issue after changing the alternator belt. The battery has also died on me twice...I believe it is a bad battery.

I would like for Pep Boys to remedy this situation. Thanks Beverly

Read full review of The Pep Boys
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
4:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Pep Boys they broke my car!!

I took my chevy malibu 2000 to pep boys(red lion and blvd, phila, pa) last week cuz there was smth wrong with the fan, the car overheated. the guy infront charged me 54 $ for the diagnostics, and the next day when i called to find out if they found an issue, i was told they needed to run another diagnostic for a 100$. i agreed. the next day i had to call them, cuz no1 ever called be back and i was told that i have to wait till monday to find out the price of the detail i needed. on mon i called again! and they still were not able to tell me the exact price.Finally the next day they ordered the detail and i was promissed that it would be delivered on wed, and the car would be fixed in a day or two. i wasnt even surprised when no1 called me back on thur(that the deadline when the car had to be fixed), so i went there, and guess what i was told: call fri morning cuz theres a bigger issue than we thought!that when i started to loose my parience. on fri, they said they cant fixed it, and i have to take it to the chevy dealer, so i can pick up the car. i went to the store to pick it up, paid 154$ for the diagnostic with no repair!sat in my car, started it(tho motor sounded really weird, with intervals). it never sounded like that before!i was kind of worried. when i put it on drive the car wont go!i tried 3 times!the same!it stopped and wont move!the guy who "took care" of the car all these days wasnt even there(his name is Josh, so be awear!) and he didnt even pick up the phone!another mechanic suggested to tow the car to the dealer and fix it there(really?u broke it and now i had to tow it?) or leave the car for another day!ppl, u cant even imagine how pissed off i was, i was almost having a nervous breakdown!i brought the car with 1 problem and now had 2(if not more!). and moreover the gas tank was empty, bt when i left the car there was half a tank!where is my gas i wondered!dont ever take ur cars to pepboys!they will break them and rip u off!

Read full review of The Pep Boys
Hide full review
ComplaintsBoard
G
2:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

The Pep Boys overall

do not go to this pepboys. ! warning ! warning ! after they screwed up my aliagnment they never tightened my lug nuts ! my family drove xmas day in the rain couldnt figure out why we kept loosing control. turns out pepboys left the lug nuts off my car and only hand tightened one lug nut... wooooow. thanks for almost killing my family pepboys. we called them from the side of the road they said " oops have it towed here well try to get u in to tighten them" ! YOU DID THIS not me. today i ordered tires from them with an install online. i get there for my SCHEDULED app and they had no idea ! worste place on earth to go too. i took my tires and left now i go to a real auto repair shop that is proffessional with actual trained techs. not inbread hill billies. PEPBOYS WILL KILL SOMEBODY IN YOUR FAMILY ONE DAY.

Read full review of The Pep Boys and 1 comment
Hide full review
1 comment
Add a comment
E
E
95eclipsers
Los Angeles, US
Apr 12, 2013 8:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

So Pepboys left the lugnuts loose, and you STILL went back and bought tires from them?

ComplaintsBoard
M
4:22 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The Pep Boys fuel pump and rude behavior

fuel pump need to be replaced. Pep boys installed fuel pump, few days later put gas into car the check engine light came on few days later car would not start. Mechanic looks at it said, car was not getting gas. Call Pep Boys who had car tow. Four days later, after my son call and went there. Car was finally fix. Two days later check engine light came back on. I Went to Pep Boys: Person1, said I need ed to have a diagnostic testing, they do offer free check engine light, which I requested and also wanted them to check there work since my engine light never came on before. Was told by Person 2 who my son had a disagreement with that it was not the fuel pump it was something else, he began to become angry, verbally abuse, yelling saying it was not the fuel pump it was a minor part that he fix for free. That he never wanted to see my car again, I ask him if something happens to the fuel pump it was cover by the warranty, he said he would not honor the warranty, He said he would not check it again, because when I took my car the engine light was not on. The man was very unprofessional, he lied on my son saying he call my son and inform him that he did not need a fuel pump, why would someone pay over $600 for unneeded work. He was mean, rude, out of control.
and down right hostile. Plus I pay 28.05 extra for Pepguard limited extended warranty. If they are refusing to fix my car every again. Money should had been refunded. Plus we had our mechanic with over 50 years experiences inform us this year we needed a fuel pump.

Read full review of The Pep Boys
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
Q
6:52 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The Pep Boys pep boys rubs off manufacture date code

Pep Boys sells tires with the manufacture date code rubbed off. Tires are probably very old. Please always be sure to check for code (see G00gle if you're not sure how) and question them if code is absent.

Read full review of The Pep Boys and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
Q
Q
qporjv piugh puhiu 2
, US
Oct 31, 2012 6:44 am EDT

Pep Boys sells tires with the manufacture date code rubbed off. Tires are probably very old. Please always be sure to check for code (see G00gle if you're not sure how) and question them if code is absent.

E
E
95eclipsers
Los Angeles, US
Feb 22, 2013 8:18 pm EST
Verified customer This comment was posted by a verified customer. Learn more

There's a good chance that those tires were warranty tires that got put on your car. By accident or on purpose is another story. When PBY warranties tires they grind off the date code to show they were warrantied and should not be reinstalled. Taking this issue up with the shop itself would probably remedy the situation.

The Pep Boys In-depth Review

Overall Rating: 4.5/5

Website Design and User Experience: The Pep Boys website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the desired products or services. The search function is efficient, and the site loads quickly, providing a seamless browsing experience.

Product Range and Availability: The Pep Boys offers a wide range of automotive products and services. From tires and batteries to brakes and oil changes, they have everything you need to keep your vehicle in top condition. The availability of products is generally good, with most items in stock and ready for immediate purchase.

Pricing and Value for Money: The prices at The Pep Boys are competitive, offering good value for money. They frequently run promotions and discounts, making their products and services even more affordable. However, it's worth comparing prices with other retailers to ensure you're getting the best deal.

Customer Service and Support: The customer service at The Pep Boys is exceptional. Their knowledgeable and friendly staff are always ready to assist you with any questions or concerns. They provide prompt and efficient support, ensuring a positive experience for their customers.

Shipping and Delivery: The Pep Boys offer various shipping options, including standard and expedited delivery. The shipping times are generally reliable, and they provide tracking information for your convenience. However, it's important to note that some oversized or heavy items may have additional shipping charges.

Return and Refund Policy: The Pep Boys have a fair and straightforward return and refund policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a full refund or exchange. However, certain restrictions may apply, so it's advisable to review their policy before making a purchase.

Quality of Products: The Pep Boys offer high-quality products from reputable brands. They ensure that their products meet industry standards and provide reliable performance. However, it's always a good idea to read customer reviews and do some research before making a purchase to ensure the product meets your specific needs.

Trustworthiness and Reputation: The Pep Boys have established a strong reputation in the automotive industry. With over 100 years of experience, they have gained the trust of customers nationwide. Their commitment to quality, customer service, and fair business practices makes them a trustworthy choice for all your automotive needs.

Additional Services and Offerings: In addition to their extensive product range, The Pep Boys also offer various services such as tire installation, battery testing, and oil changes. They have skilled technicians who can perform these services efficiently, saving you time and effort.

Loyalty Programs and Rewards: The Pep Boys offer a loyalty program called "Pep Boys Rewards." By joining this program, you can earn points on your purchases, which can be redeemed for discounts and exclusive offers. It's a great way to save money and enjoy additional benefits as a loyal customer.

Social Media Presence and Engagement: The Pep Boys have a strong social media presence, with active accounts on platforms like Facebook, Twitter, and Instagram. They regularly engage with their followers, providing helpful tips, updates, and promotions. It's a great way to stay connected and informed about their latest offerings.

Community Involvement and Corporate Responsibility: The Pep Boys are actively involved in the community and demonstrate corporate responsibility. They support various charitable initiatives and organizations, contributing to the well-being of the communities they serve. Their commitment to giving back is commendable.

Competitor Comparison: When compared to their competitors, The Pep Boys stand out for their extensive product range, excellent customer service, and competitive pricing. While other retailers may offer similar products, The Pep Boys' overall package of quality, value, and convenience sets them apart.

Pros and Cons:

  • Pros: Wide product range, competitive pricing, excellent customer service, user-friendly website, loyalty program
  • Cons: Some oversized or heavy items may have additional shipping charges

Summary and Recommendation: Overall, The Pep Boys is a reliable and trustworthy choice for all your automotive needs. With their extensive product range, competitive pricing, and excellent customer service, they provide a seamless shopping experience. Whether you're looking for automotive products or services, The Pep Boys is a recommended destination.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

The Pep Boys contacts

Phone numbers

+1 (800) 737-2697 +1 (888) 418-2298 More phone numbers

Website

www.pepboys.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with The Pep Boys?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with The Pep Boys Customer Service. Initial The Pep Boys complaints should be directed to their team directly. You can find contact details for The Pep Boys above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about The Pep Boys. Discuss the issues you have had with The Pep Boys and work with their customer service team to find a resolution.