Pep Boys / bad service & parts
Three years ago I had my alternator replaced by Pep Boys. For a little more money I got the "lifetime" replacement deal which covers the part but not labor.
About a year after i had the work done I needed a new alternator. I took it to Pep Boys and it was replaced for $120 labor.
A couple months ago I started to hear a very loud rattling sound from under the hood. I determined it was the alternator and when I had time took it back to Pep Boys for replacement.
It turned out it was indeed the alternator which cost me another $120 in labor to have replaced.
So far I have paid over $300 in labor for this lifetime warrantee.
Not my idea of a good deal.
More Pep Boys Complaints & Reviews
- Pep Boys - badtreatment of employees 
- Pep Boys - rip off 
- Pep Boys Auto - brake repair scam 
- Pep Boys - terrible service! 
- Pep Boys - “miscellaneous shop charge” is a scam 
- The Pep Boys - tire replacement
- Pep Boys - incompetent service tech.
- The Pep Boys - tires
- Pep Boys - breaks rotors drums disc brakes the whole knew breaking system and my radiator
- Pepboys Store # 732 - the blatant disregard of respect and good customer service