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Pep Boys / make feel like a theft

United States Review updated:
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Went in to pep boys after call for a price on a battery. Price was 64.99 with a 10.00 installation fee on the phone. Finish price was 129.07. They charge 49.00 to install the battery plus a shop fee. What a joke. When I went to pay they refused my check. The check is good which legal tender. But the manage told me they were not accepting the check but were not taking it. What a joke. Give me a card with the name certegy. They refuse the check so I call they. They told me it was a computer flag so them declined it. But the customer service person told me the check was good. Great after I charge it from the same account. They make feel like a theft.
Va
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Lp
  26th of Apr, 2009
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Yes Pep Boys refused to accept my payment by check as well 2 times I was turned down by there computer system they only accept cash payment as far as I can see they also made my wife feel very embarrassed they told her in front of other customers that our checks had numbers that were too low and thats why they would not accept payment our checks run in the 500 range but the account is a new bank we had switched to as our old bank had high service fees therefore the numbers started over again I've been without a car now for about a week i've had the money in the bank even showed them the receit i think it is because my checking has a theft guard on it i told them that it would only let charges of 150 dollars per day in case card is stolen but I assured them the money for the repairs was in the bank well now i'm going all weekend without a vehicle if they find it so hard to accept payment they should provide customers a loner vehicle while they take so long to decide if they want to be payed, yeah i'll never go to that rip off store again ever, I dont care how many gd points they give me oh and by the way they charged me 900 dollars to change my timing belt what a rip off! L. Pick

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Pep Boys Logo Pep Boys
Customer Service
Overall Satisfaction Rating

265 Reviews
3111 West Allegheny Avenue
Philadelphia
PA
United States - 19132
+1 800 737 2697
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