4 years ago car broke down in Upland, Ca. Had it towed to Pep Boys there. Starter was bad and they installed lifetime warranty starter, took less than 1 hr. Yesterday starter went out again (4 yrs. later) had car brought down to Pep Boys in Redlands, Ca. They honored the warranty but I had to pay for labor. I told them it was 1 hr. or less labor and showed prior receipt. They said they needed 3 hr. to fix. I watched them and took less than 1 hr. They billed me 3 hr. @ $95.00 DISHONEST COMPANY (EMPLOYEES).