Papa John's’s earns a 1.9-star rating from 3 reviews and 223 complaints, showing that the majority of pizza enthusiasts are dissatisfied with their meals.
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bad service
Around 12am, CDT early 09/09/07, I ordered an X-large, with pepperoni and mushrooms, with a side order of garlic sticks. The Papa Johns location didn't close until 2am. They informed me it would be an 1.5 hours before the driver could get to me. I gave them my credit card info and the order went through. I waited for almost 2 hours. The driver arrived at the gate. However, the gate closed. So, the driver appeared to be looking up my code. I was standing outside waiting. Then the driver turned around and took off. The management didn't even call me to tell me the driver was present. The employees or management never called me to inform me of the driver's status. I was treated like dirt. To anyone, in the Birmingham area, don't order any pizza from Papa Johns. They will do you like they did me.
The complaint has been investigated and resolved to the customer’s satisfaction.
customer cheating, illegal business practices
Papa John's, Sachse, TX
Copy of complaint filed at their corporate office in Louisville, KY.
I was appalled yesterday when I viewed my credit report and saw a charge for $25 in collections. After researching (calling Security Check), I discovered that it was for a check written in 2003 in TX when visiting. The check was apparently declined for whatever reason, I would not remember, but cleared a second time. So your company apparently charged a $25 check fee, but the check was not returned, it cleared the second time and was paid! I have not had experiences like this but maybe twice in my 44 years, but I would think that a fee would be charged if no money was collected? The (rude) person at Security Check said that a letter was sent to our PO Box at MCChord Air Force Base to notify us of this, but obviously we never received it. We may have been deployed at the time, I honestly wouldn't remember. So 4 YEARS LATER, we have the misfortune of seeing it on our credit report as a collection, which must have recently been added because we check it often. Please tell me, if you could research and locate the information to file a credit discrepancy, why couldn't a more thorough system of contact be made? Or, maybe give the person the benefit of the doubt? So basically, your company ruined my credit, which caused my home equity to be declined, and all for a stupid $25 fee, and you still got your pizza money. This in my opinion is illegal, or should be. How and why do you feel the need to take advantage of people this way? Is it in your nature to try and get your extra buck any way you can, even if it means hurting them? I have lost absolute and complete respect for your chain and will NEVER purchase from you again. Also, I on a consumer complaint system on the internet, so that other people will be forewarned about the business practices of your company and how you want to cheat them.
It's your own ###ing fault you ###ing idiot. Go walk in front of a bus.
You will never order Papa John's again because you couldn't keep track of your finances, couldn't remember, etc. Not your fault?
Papa John's didn't write your bogus check. You did. Get over it.
delivery driver took my money!
My family and I ordered from Papa Johns Store At 4535 Falls Road tonight almost $30 worth of food. I had just gotten a $50 bill changed for my meals for the upcoming week, and I had the money with tip a total of $32 ready for the delivery person. When this person came I mistakenly gave him the $50 and not The $32. I realized this and ran out to try and catch him. He was long gone. Now you and I both know that these delivery drivers check what you give them and if its short come immediately back to bet what they were owed. I once didn't have the correct amount and realized this when the driver came back and gave him the amount that was due plus a tip. When I called the store I talked to the driver and he said he would see what he could do, I then talked to the manager and unfortunately he said at the end of the night the drivers would pay what they owed the store and the rest over that would be their tip. He said it was my word against the (untruthful) driver. You and I both know that this driver will not of course be over on what he collected. This was a stupid mistake on my part one which I will never do again, but just had to get this one out there to let everyone know watch what you give the pizza delivery guys, because if you make an honest mistake its your loss. The right thing for this driver to do would have been to come back and ask if I really meant to give him this much money, this would have caught the mistake and I would have even given him more of a tip for being honest. I work with independent contractors for one of the oldest and most respected courier companies in the Baltimore, Maryland area and our people would have never done anything as dishonest as this. My brother gave his life in Vietnam 40 years ago this March for the freedom we all share including the dishonest Papa Johns Delivery Staff. The Manager could have also handled this incident a little different.
Ripped off In Baltimore.
My pizza was burnt and I couldn't eat it. Please refund my purchase of the pizza.
I ordered the parmesan breadsticks and all of them are burnt.
I received a pizza delivery about a week ago that was cold, had no sauce, limited toppings and was rubbery & chewy like it had been reheated in the microwave. I completed the survey expressing these issues and never received any feedback. Extremely disappointed. Poor customer service.
I have place four separate orders for pizza from Papa John's Pizza restaurant # 2903 located at 1421 E Washington Blvd. Pasadena, CA 91104, [protected], last order placed on 3/1/12, at 7:44 pm. my order ID # is [protected]; restaurant order # 0060, my authorization # is 044322, reference # 69169 batch ID 159;
The pizza was cold, dry and did not have bacon, pineapple and was plain and so dry it did not taste like anything. The previous pizzas i have order have been just as bad, why is it that i cannot get just a pizza that can represent a dicent pizza to eat. they are just so bad i cannot eat them. my money is just waited and the pizzas just go in the trash. My name is Priscilla Rouletgregg [protected]
Ordered pizza at 6:30 pm it is now 9:15 and no delivery still waiting called store to check on pizza as there was a pinch and i mean a pinch of snow...phone rang and rang ufor 5 minutes until it went busy tryed calling 7 different times same thing. no one answered i only wanted to check on the order to see if we should grab something else to eat..but was not able to even find that out so yeh i am pissed when there is no one to talk to...order from pappa johns again do not think so..
We ordered a current special they were having: 1 large deluxe pizza and 1 large with 2 toppings. We did it online which we've never had any problems with in the past but this time we placed the order at 7:15pm. I called back at 8:15pm because they said due to the rain they were busy. Ok I understand, but then the manager Marco Novello said it would be 10 mins. When I called back at 8:30pm he said it was late because on the order I indicated "pick-up". I said why then did you charge me $2.25 for a delivery fee? He then tried to backtrack and say he thought I was another order. Well needless to say when the pizza finally arrived at 9:15pm - 2 HOURS AFTER I PLACED THE ORDER...I sent the driver back and refused the pizza. I called my credit card company to dispute the charges. Will never ever order from Papa John's again. Domino's just earned a new customer.
I recently lost a loved one and failed to eat about a week. I finally woke up this morning with a desire to order my from my favorite pizza place. I put a jacket over my pajamas, drove to the drive thru window picked up my pizza, and headed home to curl back up with the tv. My intentions was to devour this entire pizza. Unforturnently the pizza was not good enough to even make it through the third piece. The pizza was overcooked. A little to crunchy with a burnt after taste. Then to top it all off their was know sauce. I sometimes get extra sauce because I love the sasuce. That is what makes a pizza a pizza. Anyway mine had none. now I'm sitting here with over half a pizza and hole in my stomach. On that note I am going to have to suffer through this pizza cause we all know, When you are truly hungry you would litrally eat anything.
When you first opened your Gallipolis Papa Johns, everything was perfect. It may be that professionals helped with the Grand Opening. Your sauce is blah and watery and ruins your pizzas taste and appeal. My family and friends have mentioned the same complaint. I have returned to Pizza Hut. I suggest that your company look into this as I feel this is a legit complaint. I am not looking for free pizzas or coupons. I just want your store back to the out of this world tasting pizza. Thank you.
I ordered 1# Large Original crust pizza & 10# inch six cheese cheese sticks on the Internet .I paid for it with my credit card .It was 6:00pm and I said I will pick the food up at 7:00pm.Thank god I printed a receipt.When I walk into the restaurant I asked for my order and nobody new anything about the order .I showed the young man the receipt
and he said they never received the order.He said if I wait 25 min.he would make the food for me.I had my wife and son waiting for the food so I waited.This is my first time I have ever tried Pappa John's and I would have to say I was disappointed in the service.He did not even offer anything to make up for there mistake and making me wait.
i asked for a well done pizza didn't get it once again. called back this time and felt like i was being told that i lied because the manager kept saying if you asked then it would have been placed in the computer. now i work for another pizza place and know sometimes things are forgotten but never do i or my employees second hand the customer as if they are lieing we apolize and give them what they want. this is not the only time something like this has happen like this to me from papa johns there was one night i called at 10:45pm and they already shut the ovens off. then the manager i talked to tried me with no respect like i messed his night up for calling which that had about made me not call anymore but i thought one more time and then i get treated like this tonight.i hope something is done and if or when i decide to call back i get what i order and treated like a customer should get treated
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Papa John's emailsconsumer_services@papajohns.com100%Confidence score: 100%Supportrene_kesterson@papajohns.com93%Confidence score: 93%
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Papa John's address2002 Papa John's Blvd, Louisville, Kentucky, 40299, United States
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Papa John's contacts
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I work for the South store in bloomington Indiana. Everyday I work I have a manager named Rebecca Rowe that offers me cocaineall the time and I dont do that.She will also sniff cocaine and smoke weed in the back while on the clock I am just sick of this. Thanks Jon doe