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Panera Bread / service

Columbus, OH, United States

I purchase coffee every morning from this location. This Panera is beside our medical center (The Ohio State University). Routinely, there is one person working the front counter and the line is backed up. The manager is around bringing out online orders or refilling the coffee. It appears that they cannot hire enough people to work the shift (pay more to get people). It is ridiculous that a location cannot have more than one person working the front counter. I understand there are times that only one counter person is needed. A manager should be monitoring the front situation and if it is busy, then put another person on the front counter. I have completed surveys about this location and this is not the first time I have made this complaint.

Ka
Oct 16, 2018

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