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Panda Express

Posted: May 19, 2017 by    

customer service

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I am (was) a regular customer, likely no more. Today, I went through the drive-thru instead of walking in (which I normally do). I waited over 10 minutes in line before giving my order. After another 5 minutes, I was then was given a bag with two bowls and a small container. When I tried to say this is not what I ordered, the girl at the window (Olyvya) rolled her eyes and said: "We made a mistake, but you get the same amount of stuff." As I tried to respond, she shut the window and walked away. I honked my horn and asked her for my correct order, she proceeded to say "everything's in there, " and did not offer to comply with my request as a paying customer. I asked her if the manager was in, she said "no." I asked her name, then said this was "unacceptable, and I will speak with the manager." She again rolled her eyes and raised her voice, "yea, well he's not here, thank you!!" I drove away immediately, after such disrespect from this young woman. I am 55 years old, and this has to be one of the most atrocious experiences I've ever had or witnessed, and I was a regular customer! When I got home, I discovered missing items-as I knew I paid for food I did not get, not to mention that grease was leaking all over the inside of the bag and got on my clothes. I called the store and the same employee (Olyvya) answered. I asked for the manager, she stated "not in." I proceeded to ask when he would be in (of course NOT identifying myself as the customer from the drive-thru) and she replied, "not today." I asked "when will he be in?" She then became silent for several seconds, then stated tomorrow at noon." Two things: 1. I payed for items I did not receive, and 2. I was treated in a rude, dismissive way, that basically spoke volumes that this store does not care whether or not they serve their customers and offend them. In an age of social media, this is incredibly naive in a field where competition is heavy. I am willing to speak via phone call, but if that does not happen, I will never patronize this business again, and share this experience with everyone.
Complaint comments Comments (3) Complaint country United States Complaint category Fast Food Restaurants

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N  19th of May, 2017 by    0 Votes
When you don't know how to spell "paid" you have no right calling someone that is 18 or over a girl. I am sure even a 12 year old child can spell paid properly. Then there are sentences which you did not start properly. If you want to refer to adults as girls, please don't post like someone that is still in Junior High.
N  21st of May, 2017 by    0 Votes
@neatdude You're a piece of work. . . nothing else better to do than troll complaint sites insulting people? Get a job loser.
N  21st of May, 2017 by    0 Votes
@Mmrn I have a job loser.I just don't think if you cannot even spell "paid" correct you should not be calling other people that are 18 or over a girl. You are ### ### if you mistake being told off as trolling. Do your parents know you are on here. You sent me a PM stating that you are a pedophile and proud of it. Do you even know what that word means. Trust me if you knew what that words means you would not be stating that you are a proud pedophile.

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Panda Express Logo Panda Express
Customer Care Service
1683 Walnut Grove Ave
Rosemead
California
United States - 91770-3711
+1 800 877 XXXX
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