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Overstock.com / Terrible service!

Salt Lake City, UT, US Review updated:
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I'm extremely disappointed with their customer service. It's awful awful awful!!!
Not only that they want me to pay for everything I do, they also make it hard to refund.
My story. I ordered several items and when I received them, they looked terrible. Like a normal person, I decided to return everything (I forgot to mention that the shipping/delivery wasn't free, even though I spent enough to earn a free delivery), so I called them and asked what exactly I had to do. They warned me that I would have to pay the shipping cost which was very expensive to me :(
I gave up on the idea to return everything. I think they are aware of their terrible items and did it on purpose

El
Nov 23, 2017
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Comments

  • Sh
      Nov 25, 2017

    Although it is nice when a company is willing to cover shipping costs, I definitely wouldn't expect it. Companies which pay for the delivery, and even would cover the cost of returns, would have to make it up in higher priced merchandise.

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