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Orbitz / Worst experience ever, lost my money!

1 Chicago, IL, United States Review updated:
Contact information:

I had booked a flight via Orbitz website. Few minutes later I received a confirmation email from Orbitz confirming the flight. Everything seemed fine. So, when I showed up at the airport I was told that I no longer had a flight. American Airlines told me that Orbitz had switched me to United. When I contacted United customer service they said that Orbitz had canceled my flight. I then contacted Orbitz and spent many hours on the phone arguing with them. They just continued to blame me and I was told that they even sent me a message about my flight had been cancelled. They also refused to give my money back. I will never use Orbitz again and I highly recommend no one else to use Orbitz!

To
Jan 21, 2016
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  • Or
      22nd of Jan, 2016
    +1 Votes

    Hi,
    My name is Luisa, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.
    Thank you for your patience, and I look forward to hearing back from you.
    Sincerely,
    Luisa
    Orbitz Customer Relations
    Chicago, IL

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