Just got off the phone with a second customer service rep in a week. ### Scammers White collar crooks ! I am surprised that they are still able to conduct business here in the US.
I booked 3 tickets for over $1100 with them even though I was getting it cheaper else where bcoz of the price assurance. Later our aunt decides to join us for the trip and her daughter books the same flight for around $250, so the difference Orbitz owes me is well over $100 per ticket, but the lying SOG Orbitz tracker still says that I have the lowest price. First time I called, they asked me to give 48 hours, I said fine, I will give you a week, 2 weeks later, still the same. Today, I was told that she is going to write to the back office folks as to why the lowest price has not been reflected yet.
This one, I have all the proof, screen-shots, videos, printouts, their Price Assurance policy, everything and am willing to take it all the way. First I will complete the flight, then dispute the entire CC charge with Amex and send them the entire information. I will make sure that not only I get the price difference which is by all means mine but I also get reimbursed for all the pain and anxiety caused by their criminal intent.