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Orbitz / Terrible customer service!

1 United States

I purchased a Hotel & Flight pkg. to chicago through Orbitz. After my purchase I wanted to make sure I made it to & from the hotel and airport so I also booked a shuttle from the airport to the hotel for $27 and from the hotel to the airport for $27 which was offered under my package when I signed on to my account. When I contacted the shuttle for confirmation on the returning shuttle because of my early morning flight 5:45am I was told orbitz should have never let me book that early of a shuttle for $27 it would be $140.00 and be service for 10 that early in the morning. when I asked at the hotel about the early morning cab to the airport I was told that the early shuttle purchases had been an issue with orbitz for sometime and I needed to get a refund from orbitz! Clearly I had to make other arrangements for a cab which cost me additional $40.00 for return to the airport. When I contacted orbitz for refund which the shuttle company & hotel told me to do, Orbitz gave me the run around first they said I needed to contact the shuttle place for a refund, I said that was not what the shuttle company said, so then I was told it was a non-refundable voucher and now they refuse to return any of my emails, how can something I couldn't possibly use be non-refundable? Now Orbitz headquarters is located right in Chicago and clearly knows how the shuttles run and knew they were just pocketing my money and leaving me stuck at my hotel which I didn't want to happen (reason for purchase). They also misrepresented the hotel I stayed at, I had to purchase internet the gym was only open certain hours the restaurant was under construction and so were other floors of the hotel as well as a bldg behind the hotel. The hotel did take great care of me it was orbitz that failed me this trip.

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