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Orbitz / trying to get my money back after they couldn't book

United States Review updated:
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I tried to book 2 different international flights with them on the 26th of Feb for my husband.
They took money out of our account both times and I had to call them 4 times. to try and get the money returned to the account. Finally I had to have a bank representative on the phone while I talked to them. The last of the money was just returned to my account today.
I was put on hold numerous times while waiting for as supervisor. The last time was for a half hour until I finally hung up and called back and asked first thing to talk to one.
They are sloppy and they show flights that are unattainable due to that "other airlines will not cooperate on that flight".
They also do not have a complaint website or phone number where you can go to talk to somebody who just doesn't mumble "sorry" and then ignore you.
I went to Priceline and got the flight I wanted within 10 minutes.
I wish there was somewhere I could go to and lodge a complain with somebody that would actually care.


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A  3rd of Nov, 2010 by 
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I am filing a small claims suit against orbitz for overcharging and fraud. Would you be willing to send me a signed and dated summary of your experience, so I can use it to prove that it is routine practice for Orbitz to screw people

Let me know if you would be willing to help.

Thank you Very Much,


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Customer Service
500 W. Madison St.
United States - 60661
+1 888 656 4546
+1 800 520 0459
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