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OptumRX / losartin-hctz

Philadelphia, PA, US Review updated:

I have been using OptumRX mail-in services for several years and never had a complaint until this year. I called them a month ago to transfer the above prescription from CVS to them. They claim that my doctor's office never responded to their faxes which is not true. Not only did they respond to the faxes, but they called OptumRx 3 times to have the prescription filled. When I called OptumRX to check on the status of the prescription, they claimed that my doctor's office never called the prescription in. This is not true. My thoughts are that Optum never responded to the voice mail messages that my doctor's office left and that Optum's representatives were negligent in following up to those voice mail messages because they really don't respond to voice mails. This is not acceptable and no way to deal with their customers. In other words, are Optum's representatives doing their job?

An
Nov 29, 2017
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Comments

  • Bi
      Feb 28, 2018

    I have the same problem we should not have to call in 3 or 4 times to get refills, , , , Optum rx always states the doctor never faxed in.. Totally false I have been with the same doctor 15 years never had a problem until my mail order Pharmacy was changed to Optum RX

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