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Optimum Onlineinternet services / login id change requires me to be home and providing all my hardware serial numbers

A simple request to change my Logon ID for the Optimum Online account requires me to be home. They request all the hardware serial numbers in order to apparently, validate the account? I was already logged in to my account, and submitted an online chat request, and provided details regarding the account already for them to have access into it (validation enough?), then they claimed an inability to assist because I was not home and able to provide the serial numbers off my optimum cable hardware. Something doesn't sound right when all the request was it to change my logon ID. This is not the first time Optimum has made it difficult to make simple changes to the account. Just another example...

Optimum Online

Sm
Jun 01, 2018

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