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Optimum (Altice) / service

1 Wallkill, NY, United States

Service outage. They keep blaming the power company. Power was restored 18 hours ago. All chats go to "Virtual Chat" only and they never give you access to a person. All calls go to "Call Bot" and they say that due to the volume of calls, they cannot transfer you to a representative. AND THEY HANG UP!!! I do not even know that they are working on it, as the message says that they have an outage due to the utility issue. Not true. Utility issue repaired 18 hours ago. Very disappointed. Will call FIOS.

Aug 10, 2018

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