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Olive Garden Customer Service Phone, Email, Contacts

Olive Garden
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1.3 1114 Reviews

Olive Garden Complaints Summary

79 Resolved
1024 Unresolved
Our verdict: If considering services from Olive Garden with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Olive Garden reviews & complaints 1114

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Newest Olive Garden reviews & complaints

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C
3:23 pm EDT

Olive Garden the staff

Im from california currently in Houston Texas .. Went out for a nice quiet dinner with my husband and right when we get our food we hear screaming cursing and glass break. 3 female staff broke out into a brwal in the dining room kitchen area..they werw fist fighting and throwing glass ..
In a panic i ask for my bill to leave but now i know inshouldnt have paid for my meal my table was very shooken up ..ive never been to an elegant olive garden resturaunt and had have this done ... I want my money back it was a waist of dinner my nerves were shot and it shouldnt have happend ..

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11:50 am EDT

Olive Garden manager

I went to pick up my today order today at the Olive Garden in Niagara Falls, NY 14304, while I was waiting 2 ladies came in to dine and asked for a window seat. The manager Sam was extremely rude to them, told them to sit down and wait because there wasn't any available, as she nagged and complained about them to other employees standing there. The restaurant was empty, plenty of seating. I did tell Sam that was very rude. This isn't the first I witnessed behavior like this, I don't eat in the restaurant anymore, I'm considering not ordering to go anymore either. Seems like some of the staff needs addition training on customer service

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J
4:39 pm EDT

Olive Garden my meal.

When arriving I noticed fruit flies, but we continued to order. The first bunch of breadsticks were fine but the second set were hard as a rock. When I received my meal, I started eating the mashed potatoes. They were not only cold, but fake. My wife also accidentally ate one of the fruit flies. When we complained to the manager she was quick to dismiss everything and only comped the meal. I feel as though we were undervalued as a customer and our concerns were not addressed.

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12:00 pm EDT
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Olive Garden food/waitress

I went to Olive Garden I-55 in Jackson, MS with some friends on Sunday afternoon because we were wanting a decent lunch. Our first problem was our waitress was constantly starting major conversations and talking about her personal life. We tried to ask politely to be left alone, and she didn't. She repeatedly messed up our orders and forgot our food and things we asked for. The food itself was good other than my friends lasagna fritta was overcooked, but most of it was cold due to being forgotten. Overall, I expected a better experience due to loving Olive Garden and barely having a bad experience here ever.

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8:16 am EDT
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Olive Garden olive garden service

Took my daughter to olive garden last week for her birthday and did not have a good time.. She got lazagna and it taste freezer burn or something was off.. So I have them take it back and just get her alfredo.. Welll I didnt notice until we left that they charged me for both meals the one I sent back and the new meal. We didnt get our salad until when our food was brought out cause I think she forgot because it was busy. Oh and I ordered a coke and got a sprite... I understands it gets busy but no reason for so many misteaks. My daughter was upset that dinner was ruined. Cant blame her. I am also a server and service is important and what we got was cold nasty food and [censor] service. And never seen a manager.

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J
5:23 pm EDT

Olive Garden service dining in

I was just at your Leesburg FL location. I was there with my two small children, took them to the bathroom and came back to our table being cleared, we only had drinks. I ordered Alfredo shopping sauce, never got it, asked for two miks for my kids, they asked with or without ice, I said no ice twice, the kids got ice. Salad came out with no dressing, got our food and it was lunch portions, asked for dessert to go and boxes. The Alfredo was still on my bill. When brought to the server's attention, someone must of taken it. After getting that taken care of, I paid and asked for boxes again. After asking a total of 4 people for boxes I finally got one with the manager got the server instead of the boxes. I was there for an hour and a half which is crazy for 2 kid cheese pizzas and a shrimp Alfredo. The table next to me was also having issues. The kids and I never got refills on our drinks either. Very disappointing and I try and look past everything being back to normal after the hurricane but this was too much.

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10:02 pm EDT

Olive Garden customer service, incomplete order, rude unresponsive manager

Wife and I have been regular customers at Olive Garden on Beach Blvd., in Huntington Beach for years. Today, ordered usual spegetti with meat sauce from special menu 2 for 1. I understood meatballs do not come with the special menu and I also ordered a side of meatballs from the regular menu which indicated (3) meatballs. Food came with no meatball. Asked the waiter about the side of meatballs and he said he would go back to the kitchen to see about it. He returned to my table about 10 minutes with one single small meatball on a small plate. I told him this was not what I ordered as I had ordered from the "Sides" menu and it stated (3) meatballs for $3.50. The waiter said that I can't order from the side menu when I ordered from the special menu. He said meatballs are not included in the special price. I could not make him understand that my order from the main menu for the side of meatballs was separate from my special order..could not make him understand and he said he would go talk to the manager. He came back 10 minutes later and said the manager told him I couldn't order from the main menu side dishes but I could order single meatballs one at a time. Food was getting cold, told waiter to forget it I was no longer interested in the side order of meatballs and he left. About 10 minutes later this lady came to our table said she was the manager and was there to answer any questions I had. I told her I had no questions, I had merely tried to order the side order of (3) meatballs but the waiter said I couldn't do it. The manager said he was right, the side orders are for the main menu and I had ordered my dinner from the two for 1 special and therefore could not order side dishes from main menu. I explained to her that Ihave been ordering the same thing over the many year I have been coming there to no avail...the manager stated it is Olive Garden policy and I couldn't order outside the special menu. I asked her what if I had decided to order an appitizer from the appitazier menu at the time I ordered from the special menu.. the manager did not have an answer for that question but continued to state that the pricing for my special 2for1 order does not include meat balls. By now I had gotten nowhere with this manager and my food was getting very cold while she stood around and argued over 2 meatballs that I was willing to pay for but they would not allow me to order. I advised her I didn't wish to discuss the matter any further with her as we were not making any progress toward a resolution. The fix would have been very simple...bring out two more meat balls and charge me the $3.50 charge shown on the main menu. I would have been happy and a lot of time could have been saved. Unfortunately, this manager did not have a name tag and by then I was very frustrated with the whole situation. Over the past years my wife and I have enjoyed eating at this Olive Garden quite often but we have never had such a negative experience over two meat balls. When the bill came, I noted I was charged $1.49 for the single meatball I did receive. It will be a while before we decide to return...if we do return. The biggest irritation that I had was after the waiter and I had discontinued our conversation over this matter, the manager decides to come out and discuss it further. At first I thought she came out to help remedy the situation but the only thing she wanted to do was argue with me about the meatballs from the main menu not being available as a side order to the special menu. Olive Garden your quality of service has changed not for the better. This occurred about 2:30 - 3:00 pm on 9-15-17. The manager you had working has no people skills and doesn't understand that she must listen to a customer's problem if she expects to fix it. Thank you for your time and consideration.

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8:51 am EDT
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Olive Garden mixed up the orders - ordered vegetarian and got chicken

09/13/17 - Roanoke Valley View Olive Garden, Virginia.

I am a vegetarian and I ordered Grilled Vegetable & Cheese Piadina today. Few others in my group also order Piadina but they had ordered chicken.
I started eating mine since I got my order earlier than the others. There were two waitresses serving us and they mixed up the order and I got chicken Piadina. Later they found out that and replaced mine with a Veggie Piadina but there was not even a single word of apology. Religiously I don't take meat and it was really disgusting to know that what I had was chicken. It was my office team lunch and I couldn't really react to it on the spot. But this is really making me mad and upset. This is not what I expected from Olive Garden.

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J
8:04 pm EDT

Olive Garden food/cleanliness

I went to olive garden last weekend located on saw mill run Blvd. My boyfriend and I both ordered soup, salad, and breadsticks. We only ordered all 3 because we thought you had to. I don't really care for the soup and he doesn't like salad but when the check comes they charged us separately for all 3. So turns out that wasn't the case. My son ordered chicken Alfredo and when that came it had the saddest, driest little piece of chicken on the top. We also ordered cheese fonduetta and there was so much grease on top of it but we couldn't even stir it because it was so stuck to the bottom of the dish. There was hair in my soup and about an inch of dust on the shelves around us. So needless to sat when the bill came and it was 70.00 i wasnt impressed or happy. I WILL NOT BE BACK!

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12:06 am EDT
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Olive Garden general manager - rude behavior

The incident occurred on Tuesday, September 12, 2017 an estimated time of 1:30-2:00 pm. I went into Olive Garden on Abercorn St. in Savannah Georgia. The menu was limited due to closure from the Hurricane Irma (which is understandable). Me and my 13 year old daughter ordered an appetizer as well as dinner. My daughter ordered the Alfredo Fettuccine with Italian Sausage and I ordered Chicken Alfredo with well done chicken. The service with the server was very slow. I understand it may have been a shortage in staff but I saw two other severs just walking around with one table. I even had to keep asking the other severs for assistances. So, after our server delivered the food I requested the chicken to be cook longer ( due to an illness). She took the plate back to the kitchen. I went to the front to place a take out order for my mom and complained about my service. Apparently, the General Manger went to my table while I was placing the order and talked to my child about the food. My daughter said, a mean man came to the table and started talking about the chicken and how it was cooked. Then, he asked a child do she want it or not. At the time, I was still at the front and the manager got him after he got back in the kitchen. The General Manager told me he was busy and most people are thankful that they are open. At this point, I told him I thought he was being rude. If he was unable to prepare the chicken well done, he could have explained he was limited and I would have ordered something else. The General Manager then says, I could just leave. I was going to explain to him about my illness until he came out the front with an attitude. I never had this issue before at any other Olive Garden. After getting in the car, my daughter was a little upset because she said a mean man came to the table and was rude to her and she really didn't know what was going on because she was playing games on her cellular phone. Being military, I have traveled all around the world but have never had an experience like this especially by a General Manager being rude to me and approaching a child about an order. As an adult, he should have talked to a parent and not have my child feeling upset like she did something wrong. He is a very poor representation of Olive Garden. He may be short of help but he needs to still provide good customer service because I should not have to be asked to Leave because of a request for a illness. Is this the way Olive Garden treats children and people with illness. I would like an apology from
him in writing because this was unacceptable.

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9:00 pm EDT
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Olive Garden wait time and product

My birthday is in October and I am turning sixty. My elderly parents along with my sisters took me to dinner at the South Bay location in Boston ma. We gave our name and waited over an hr to get seated. People were getting seated before us it was getting frustrating my dad was having a hard time waiting so I asked how much longer to be seated we weren't even given an answer. We finally were seated and then we had issues with our food. My moms soup was all watered down my meal was cold it was a terrible visit disappointing will not be back.

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2:07 pm EDT

Olive Garden overall

Olive Garden complaint

On 9/12 my family and myself went into the Citrus Park Mall location and were told 25 minutes for a wait time, but after 45 minutes of waiting we had to leave. We walked into the door shortly after 2:10 and got our number. Multiple people came in after us to get theirs as well. We were told it'd be a 25 minute wait. We understood that this is after a hurricane, but going out the front doors and picking people after us is where we draw the line. What is the use of a pager system if you're not going to use it? This is the first time we have experienced this and really makes us reconsider going back.

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9:03 pm EDT
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Olive Garden timing/and food quality

Visit OG located 15770 N. Freeway Houston, Tx serv.Cythia B working to go orders.# 18125
1.Order was giving @735p received food @805p observed customers coming placing order still leaving before me. What did I order Back spaghetti w/MEAT Sauce plus extra meat sauce do to being to dry main entree, Food cold, no extra sauce, already home 6min away dont want to go back because offer you a dessert never understand. I've been eating at Olive Garden around the world, just sent gift cert to alaska to family members. As a loyal customer O very disappointed and I can tell you when anyone ask me about olive garden, of course you last experience is the you tell them about, I'm employed at the Hospital and all day that is what I desired, .I guess Garabbas i will give you a try.

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10:10 pm EDT

Olive Garden hostess at naperville illinois

Our family walked into Olive Garden in Naperville Illinois and was greeted by a hostess named Jasmine telling someone to go suck a d***k. We were mortified we had our children with us and they heard her say that. We can't believe you would allow someone to work there that has no morals and enough knowledge to keep her mouth shut around little kids very disappointed we turned around and we will never be back. We will be posting this on our Facebook page.

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EdwardP
, US
Sep 12, 2017 4:31 pm EDT

Tell the manager. or call corporate.

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M
4:39 pm EDT

Olive Garden service and food served.

Went to Olive Garden # 4415, table 232, check #53857, From the start when we were seated it took 8 minutes before our waitress greeted us and took our drink order. She returned quickly with our drinks. We ordered food came out. We all ordered pasta with meat sauce. We all looked at each other and was wondering why it was so dry barley any sauce to cover noodles. So we politely ask for a bit more sauce. She said no problem. 12 minutes later here she comes with the sauce in a salad dressing size cup. By this time our noodles we're cold. We were frustrated and just ask to have to go boxes and 2 bags. Another 10 minutes later she finally brings the boxes and 1 bag. Then we have to ask her to bag it up. I have eaten at Olive Garden al ot they have always bagged my leftovers. Then I ask for the other bag when she brought my change from the check. Nope had to go up front and get a bag myself. No mints either. I love my after dinner mints. Totally frustrated. You go out to eat and have a nice relaxing meal. But this is the second time at this location this has happened. It's like there is a lax attitude there maybe it's management needs to tighten up. But this being our second experience having bad service we won't be back.

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3:47 pm EDT

Olive Garden customer service

My friend and I went to the Olive Garden, Store 1795, in Kansas City, Kansas on 09/03/17. From the moment we sat down things went down hill. Our waitress was Megan R. She was rude and appeared to be frustrated as she asked what we wanted to drink. I handed her my drivers license for her to verify my age for my alcoholic drink. Rather than saying thank you and placing it back in my hand, she tossed it on the table and walked off. I felt that was a bit rude. My friend initially asked for a water. So when she sat it in front of me, I slid the glass over to my friend. Later I decided I too wanted a glass of water. When I asked for one, Megan stated that she had already given me a water and that was the glass that I had given my friend (pointing at the glass of water my friend had). I asked again if I too have a water. She walked away.
During our visit, we hated to ask for more salad, water, or anything. We asked for some chocolate mints before leaving. She stated that we didn't ask for mints before. She had another waitress bring us each a mint. We asked if we both could have one more, and the waitress said no, it's against managements policy. I had to just laugh. After business meetings my colleagues and I go to lunch at the North KC Olive Garden, and we normally are given 2-3 each.
Megan was not professional and appeared to have an attitude from the start. I'm not sure if it was our appearance, race, gender, or just the busy dinner rush. This was a very bad experience and I would not recommend this Olive Garden to anyone. It was really sad to receive this kind of customer service from the Legends Olive Garden.

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9:15 pm EDT
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Olive Garden poor customer service by server and manager

My server, Ms. Mike is a prejudiced old woman who treated my African American friend like royalty while blatantly treating me (White) like I had leprosy. She had her hand over the top of the water for me, while down at the bottom of the glass for my friend. She slammed my glass onto the table and threw the napkins and straws onto the table. She left us for 5 minutes without taking our order or bringing our breadsticks... she was not busy. She walked around the dining room talking about me in front of me as if I were not there. I spoke to the manager who blew me off. DO NOT EAT AT STORE1612, located at 7778 Winchester Rd. Memphis, TN 38125. Ms. Mike is rude and unprofessional.

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4:23 pm EDT

Olive Garden service and management

On Sunday September 3, 2017 my spouse and I visited the Olive Garden on Monroe Street in Toledo, Ohio. The service began well. We were seated in a decent amount of time and the waitress was nice enough. She offered my husband and I a free sample of wine. We accepted and said that she would be back to serve it while we looked over the menu. We gave her our order and she still never brought us the sample of wine. We asked three separate times and she apologized each time but never brought the sample. I ordered a buy one take one as well as a separate to go order. She brought out a bag for our leftovers and told us that the buy one take one ravioli was in the bag and that the test of the to go order would be out shortly. We paid for our meals and noticed that she put the wine samples on our bill like they had been served and they hadn't. It was a holiday weekend we took our food and put it in our refrigerator until the next day...still in the bag. When my husband went to get the ravioli it was not in the bag. I called the restaurant and complained abut the service and the failure to complete our order. The manager offered to either complete the order or send me a coupon via email for $25. I chose the email coupon and gave the manager my email address. He said that I would receive the coupon within a few minutes. I still have not received it a week later. I was disappointed with the service as well as the dismissal of my concerns by the management. Normally we order our food from Olive Garden for take out only but thought it would be nice to eat in the restaurant for a change a9nd this turned out to be a drastic mistake that has still to be rectified.

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7:35 pm EDT

Olive Garden 6 ounce sirloin with zucchini and fettuccine alfredo

Olive Garden in Covington Louisiana. Servers are always pleasant and I normally have a good experience, but this time I was so disappointed. The dish advertised for 15.99 was supposed to be a 6 ounce steak which I'm more than sure was 4 ounces, and my three tiny pieces of zucchini looked sad. I asked for my steak to be cooked to medium well and when I cut into it, it was clearly rare and bleeding. The waitress took it back to have it cooked more then it came out like beef jerky. By that point I had lost my appetite and just had her box it to go. There was no offer at all for a discount on such a terrible meal for which I feel there should have been. Maybe I just shouldn't order a steak at an Italian chain restaurant.

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11:41 pm EDT
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Olive Garden wait time, pasta with alfredo sauce, third visit each incident

My family and I visited Olive Garden in Tupelo for the third time. Each time there has been a poorly rated occurrrence. The first time my chicken tenders were RAW. I accepted their and simply downplayed the incident. The second visit the waitress left after serving our drinks and never retruned. Another waitor came over an eventually placed our order. This last time we were told that there was a wait time of 30-45 minutes. This was on a Tuesday and more than half the restaurant was clear! After asking why the wait, the hostess said, "I'm just telling you guys what my manager told me to tell you." Once the food was ordered the pasta was bone dry. I pointed this out to the waitor and he agreed, but said that he would still have to charge extra for Alfredo sauce. This was for 3 plates of pasta. After our end of my relatives showed disappointmentioned in the experience, the restaurant general manager decided that we should have more sauce. By then, I agreed to pay and just leave, but refused the food.

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Olive Garden Customer Reviews Overview

Olive Garden is a popular Italian-American restaurant chain that has received a lot of positive reviews from customers. Many customers praise the restaurant for its delicious food, friendly service, and cozy atmosphere. The restaurant is known for its unlimited breadsticks and salad, which customers love.

Customers also appreciate the variety of menu options available at Olive Garden, including pasta dishes, seafood, and steak. The restaurant also offers a range of vegetarian and gluten-free options, making it a great choice for those with dietary restrictions.

In addition to the food, customers also rave about the restaurant's affordable prices and generous portions. Many customers feel that they get a lot of value for their money at Olive Garden.

Overall, Olive Garden is a highly recommended restaurant for those looking for delicious Italian-American cuisine in a cozy and welcoming atmosphere. With its friendly service, affordable prices, and delicious food, it's no wonder that Olive Garden has become a favorite among many customers.

Olive Garden In-depth Review

Overall Rating: Olive Garden is a fantastic restaurant that consistently delivers a delightful dining experience. From the moment you step through the doors, you are greeted with warm hospitality and a cozy atmosphere.

Ambiance and Atmosphere: The ambiance at Olive Garden is inviting and comfortable. The dim lighting, soft music, and tasteful decor create a relaxing environment that is perfect for a romantic dinner or a gathering with friends and family.

Menu Variety and Quality: Olive Garden offers a wide range of delicious Italian dishes that cater to all taste buds. From classic pasta dishes to mouthwatering seafood and succulent steaks, there is something for everyone. The quality of the ingredients is exceptional, and each dish is prepared with care and attention to detail.

Service Efficiency and Friendliness: The staff at Olive Garden is known for their efficiency and friendliness. They are attentive, knowledgeable, and always ready to assist with any requests or questions. The service is prompt, and you can expect your meal to be served with a smile.

Pricing and Value for Money: Olive Garden offers great value for money. The portion sizes are generous, and the prices are reasonable considering the quality of the food and the overall dining experience. You can enjoy a satisfying meal without breaking the bank.

Dietary Accommodations: Olive Garden is committed to accommodating dietary restrictions and preferences. They offer a variety of vegetarian and gluten-free options, ensuring that everyone can enjoy a delicious meal at their restaurant.

Reservation Process: Making a reservation at Olive Garden is a breeze. You can easily book a table online through their website or by calling their friendly staff. Reservations are recommended, especially during peak hours, to ensure you have a table waiting for you.

Cleanliness and Hygiene: Olive Garden maintains high standards of cleanliness and hygiene. The restaurant is always spotless, and the staff takes great care in ensuring that all areas are clean and sanitized. You can dine with confidence, knowing that your health and safety are a top priority.

Location and Accessibility: Olive Garden is conveniently located in various cities, making it easily accessible for diners. The restaurants are typically situated in central areas, close to public transportation and parking facilities.

Customer Feedback and Reviews: Olive Garden values customer feedback and reviews. They actively listen to their customers' opinions and strive to continuously improve their services. You can find reviews from satisfied customers on their website or popular review platforms.

Special Offers and Promotions: Olive Garden frequently offers special promotions and discounts, allowing customers to enjoy their delicious meals at even more affordable prices. Keep an eye out for their latest offers on their website or social media channels.

Online Ordering and Delivery Options: Olive Garden provides convenient online ordering and delivery options. You can easily place your order through their website or mobile app and have your favorite dishes delivered right to your doorstep.

Loyalty Program: Olive Garden offers a loyalty program that rewards frequent diners with exclusive perks and discounts. By signing up for their program, you can earn points for every visit and enjoy special benefits.

Social Media Presence: Olive Garden has a strong social media presence, engaging with their customers through platforms like Facebook, Instagram, and Twitter. They share updates, promotions, and mouthwatering food photos, keeping their followers informed and entertained.

Sustainability and Ethical Practices: Olive Garden is committed to sustainability and ethical practices. They source their ingredients responsibly, support local farmers, and strive to minimize their environmental impact. They are dedicated to making a positive difference in the communities they serve.

Corporate Social Responsibility Initiatives: Olive Garden actively participates in corporate social responsibility initiatives. They support various charitable organizations and community projects, demonstrating their commitment to giving back and making a meaningful impact.

Staff Training and Professionalism: The staff at Olive Garden undergoes thorough training to ensure professionalism and exceptional service. They are knowledgeable about the menu, attentive to customer needs, and always maintain a high level of professionalism.

Business Hours and Availability: Olive Garden operates during convenient business hours, typically opening for lunch and dinner. They are open throughout the week, including weekends, ensuring that you can satisfy your cravings whenever you desire.

Parking Facilities: Olive Garden provides ample parking facilities for their customers. You can easily find parking near the restaurant, making it convenient for diners to access the establishment.

Additional Amenities or Services: In addition to their delicious food and excellent service, Olive Garden offers additional amenities such as private dining rooms for special occasions, catering services for events, and gift cards that make for perfect presents.

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Contact Olive Garden customer service

Phone numbers

1 877 500 9706 +1 (800) 248-4935 More phone numbers

Website

www.olivegarden.com

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