Ocwen / lies, poor communication and poor customer service
We have been trying for going on 2 years to get someone to work with us and do a refinance or a loan modification. Two years!!!
You never speak to the same person, always a person in India and no two computer systems have the same information on it. No documentation of what you spoke about, and if I did not have sense enough to keep up with taking names, dates of conversations and good notes of what was told to me, you would think I was a complete lunatic.
Each time I send in a payment we first started out with the payment going towards June. But each month I send in a payment the payment goes backwards. This month our payment goes towards APRIL 2008. Amazing, I was under the impression that after June came July, how it goes backward is...I cannot even put into words. I do have records of payments and when and how much was sent.
It would appear that when you have a telephone conversation that Ocwen never documents anything. You cannot even make payments online.
During the two year stint, we have experienced 45 minute waiting period on the phone, a person that is reading from a script that has no relevance to what you are speaking about and ending the conversation with a false hope that someone finally understood what you were trying to convey or a continuance of transferring, transferring, transferring only ending up to the number that you initially called in the beginning.
Trust me...there is no difference from the loan modification department than the payment department, than the payment arrangement department than the collection department. They are all in the same room. India.
If you start a class action suit, please count us in.
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