The beginning of December 2006 we took a 7-day Eastern Caribbean cruise aboard the Norwegian Jewel, leaving December 3, 2006 from Miami, Florida.
This was the cruise from "hell". This was our first and last cruise! Not cheap, $3,900 for the Garnet Penthouse, #11030. Our accommodations were spectacular, two bedrooms, two baths, with a butler 24/7. Yes, we went first class but this was not the cruise we expected.
Our first night out and every night thereafter from approximately midnight to 3 a.m. we were awakened by noise coming from the deck above us. It was the crew cleaning. We were below the swimming pools, band stand, outdoor buffet, etc.
Every night and day we complained of the noise but to no avail. We even offered to switch rooms with the crew, as long as we could get some rest. Rest was impossible day or night. Needless to say, NCL did not resolve our problem and we arrived back at home totally exhausted and physically sick.
I have contacted the "Better Business Bureau" only to learn the NCL has an unsatisfactory rating with them for not responding to consumer complaints. Of course this is exactly what they are doing to us. We have contacted them dozens of times and they have promised to call us but they day never comes. It doesn't appear as it will. I hope anyone who decides to go on a cruise checks with the Better Business Bureau first!
Wish me luck, I am not finished with them yet!