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1.5 46 Reviews

Northern Tool + Equipment Complaints Summary

6 Resolved
29 Unresolved
Our verdict: With Northern Tool + Equipment's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Northern Tool + Equipment reviews & complaints 46

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5:50 am EST
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Northern Tool + Equipment Lack of customer service

I am disgusted by Northern Tool's complete lack of customer service. I place a large order for over £500 through their website and when two items did not arrive with the delivery several days later, I tried to call their customer service department. I was on hold for 10 minuutes or so, before an automated message said that the department was too busy to take my call and that I should leave a message. I left a message, together with my contact details and waited. The following day I did the same, as I did the day after that. Feeling rather frustrated, I decided to email my query instead.

I am now sitting here totally annoyed at this company's distinct lack of customer care. They've taken my money and are refusing to tell me when the missing part of my order will arrive, or whether they will be refunding me? I don't care how busy a company is, after four weeks, surely someone can look into my order and find out what is going on and have the decency to return my calls or emails?

Don't bother wasting your money ordering from this company. I have spent several thousand pounds with them over recent years, but I will never order from them again in the future. They deserve to go bust!

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5:34 pm EST
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Northern Tool + Equipment - VERY BAD SERVICE

I RECENTLY TOOK A 8 MONTH OLD PRESSURE WASHER TO NORTHERN TOOL TO HAVE WORKED ON, THE MECHANIC STATED IT NNEDED NEW SEALS AND GASKETS AND A PISTON, THE MANFACTURER STATED IT WAS UNDER WARANTY AND ALL COVERED--COMET PUMPS IS THE MANFACTURER, THEY SENT NORTHERN TOOL ALL THE PARTS FREE TO FIX IT, AFTER OVER A MONTH, THE MECHANIC CALLED ME AND SAID MY PRESSURE...

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7:17 pm EDT
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Northern Tool + Equipment Poor Customer service

The Northern Tool + Equipment Customer Service as well as their Internet customer service are very poor. An order was placed for lawn mover parts. The parts were sent via UPS. The UPS web site states it was delivered. Upon calling UPS that the part was not delivered as the family were at home, the customer rep of UPS stated that they need to trace which can be done thru Northern Tool.

Guess Northern Tool's answer to request a simple trace. They cannot!. Their answer to rectify this issue is a laborious process of getting a police report then send a copy so a trace can be done. What stupidity!, for a $ 15 item.

A simple polite way to address a customer's response and dealing with the issue would suffice in a resolution.

Give Northern Tool + Equipment an " F " for the way they treat customer.

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Update by Manuelo
Jul 09, 2009 7:19 pm EDT

I had problems with that company. They don't know how to speak to ppl.

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myoungs
, US
Sep 15, 2009 10:26 am EDT

You are correct. Northern Tool has lost it. Website issues, poor service, advertised specials that they do not have. I requested to be removed as a customer and from any email lists. Very very poor service...

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6:17 pm EDT
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Northern Tool + Equipment Customer Service

My wife and I live recently visited the store at 840 Concord Parkway N in Concord, NC on Sunday May 3, 2009. We were looking for a portable source of power to use in our small business. We were looking for something like the Duracell Powerpack 600, weren't really sure what we needed for what we wanted to do, so we were hoping someone could give us information and a little direction.

We walked around the store several minutes looking for the item and saw no one. Finally we came to an isle where two employees were stocking the shelves and ask them where the Duracell Powerpack 300 or 600's were. They pointed to the front of the store in the corner and gave us the isle number and then went on with there 'not work related conversation.' They never hardly look up or offer to show us. When we finally found the isle with the items we were looking for, we felt like we needed to ask a few questions about the products to buy. So we went back to the isle where the first employees were and they were gone. We then went to the front resister and asked the person on the register if he could send someone over to help us with our questions about the Duracell powerpacks. He very abruptly asked what we wanted to know. We then said said the we had several questions about the Duracell Powerpack 300 or 600 and he then interrupted us and said that the Duracell Powerpack 100 was the one on sale. Before we could tell him that we weren't interested in the the sale item, but the Powerpack 300 or 600 he turned away. We went back to the isle and looked some more on our own, hoping that he would send someone over. He never did, so we went back to the resister and and waited a while, while he talked on the phone, in what sounded like a personal phone call. By the way..there were no customers at the register this whole time. Finally we got frustrated and left the store empty handed.

We then went to Lowes a few miles down the highway and bought a Black & Decker Powerpack type unit for about $115.00. Just wanted you to know of our experience at Northern Tool in Concord.

Thanks,
Tim
Salisbury, NC ( 20 miles from Concord, NC Northern Tool)

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kalaned
Tampa, US
Jan 13, 2011 7:42 pm EST
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I purchased a refurbished pressure washer from Northern Tool. The first time I used it, it completely locked up. I took it to the store where it was purchased and they had a technician look at it. The said it was going to cost $350 to repair it (more than I paid for the pressure washer to begin with). They also told us that they do not stand behind their refurbished equipment. I am very dissatisfied with the customer service we experienced and we were even dealing with the manager of the store. This is a warning to others not to buy any refurbished equipment from them.

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PoetSteve
Washingtonville, US
Jun 16, 2016 6:33 am EDT

These guys are charlatans and their customer service is the worst. I bought a chain grinder from them and they omitted the necessary bolts to attach it to the bench. Their website does not advise you of this and when I called they blew me off. Returning this machine would cost more than the price of it so I am stuck with a piece of junk and no recourse. Save your money and DO NOT ORDER ANYTHING FORM NORTHERN TOOL! Flag all their emails as spam! You will thank me for not getting ripped off again from these crooks.

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showtimelandscaping
, US
Nov 18, 2015 5:44 pm EST
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I went and got a new pressure washer pump took it home it was locked up called them not an hr later and told them it was bad they said come back and we will swap it out and when I drove 45 min back to the store they said sorry I can not help you we have to send it off to be repaired for you I do not want a piece of crap repair I bought a new pump that was supposed to work and that is what I want. know I am loosing time and money on jobs that I have scheduled and am out the trips back and forth that is bad business I will never buy anything else from them again and I have spent thousands in there in the last six months Never shop the Ocala florida store.

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ukwizard
Asheville, US
Aug 01, 2011 2:33 pm EDT

I went to the store on Patton ave in NC. The staff were very rude and no help what so ever.
I will never buy from there again

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dadndadn
Whitesburg, US
Aug 12, 2010 7:16 pm EDT
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I bought a generator at norther in knoxville, tn. They said it would have adequate power. It doesn't. I wanted to return it, they said i couldn't since I had put gas and oil in it. How else would I know it wouldn't work without gas and oil in it. Now I am out $1, 173.00 on a weak generator. I would advise to go to a real hardware store that will take returns if you are ill advised on your purchase from their staff.

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1:57 pm EDT
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Northern Tool + Equipment Husquvarna 2454 riding mower

I purchased my Husquvarna Riding Mower early October 2008. Within he 30 days I had to call Northern Tools regarding an hour meter and an oil leak. After two times hour meter came in right, as far as the oil leak a female manager told me to take it to a warrenty dealer in Mebane, NC. They had it for a week, ad replaced slump gasket. I parked it in te garage over winter. Took it out late May of 2009 and rode it around my yard. I noticed another oil leak. I took it back tot he waarety dealer. They said it was a warped crank shaft. Because of this the vibration casued the oil to leak at the gasket. They informed me to take back to Northern Tools, which I did that very same evening. The assitant manager questioned why I took it to Mebane, NC. instead of bringing back to them to colfax. I told them the female manager told me to take it to Mebane, NC. and not t Northern Tools, in which she was in the office and did not want to speak to me. They did not want to refund my money or give me a new Mower. They wanted to ship my Mower off to Colfax. The reason they did not want to refund my money was they said it was not in the thirty day sale period. In which I did exactly what I was told by Northern tools in order to try and get my mower fix. Also, once oil and gas had been added to it that it was subject to no refund. However, their the one that added te oil and gas to the mower when I purchased it, at no time did I added oil or gas myself. They called me back the next day they were going to give me a new mower in which they did. As soon as I got it I took it to my mechanic, which he told me everything was ok except it was a late 2006 model which was stored in a warehouse for two years. The service when I did pick up this mower at Northern Tools in Burlington, NC. was very poor to say the least, they did not help load this alone on my trailer, their attitudes was very negative towards a customer and unacceptable. It is a shame that I was going to continue business there however I am not giving them my money as a customer along with people I know in the present and near future. I would hope you take heart to this matter for the ones representing your store in Burlington, NC is giving you a bad rep.

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rshackleford
Williston, US
Oct 30, 2010 9:27 pm EDT
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you can reach the vice president of customer service direct at [protected].

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11:55 am EDT
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Northern Tool + Equipment Bad service

I bought a wood stove for my home from Northern Tool. It weighed over 500 lbs and the company knew I was a private consumer. They charged me $85 to lower the lift gate to move the stove to the ground. Then they informed me, at the time of the delivery, that the truck would leave my stove out on the street. They donot bring it to your home. It was unsafe to do so since I live on a narrow country road and no way to move this stove down my driveway and into my home. Selling to consumers directly should include a delivery that is to the person's property. They charge an outrageous shipping and delivery charge and extra to off load this product. I am not happy at being victumized by this company and I will never do business with them again.

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tony lotempio
, US
Mar 13, 2018 5:20 pm EDT
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I bought a pressure washer used it three times the pump filled with water I was told by northern to remove the pump and take to baily electric in Corfu n.y. I called back to northern and they told me I should not have taken it off when they told me to the week before.Now e are with no pressure washer and I have a diesel shop what do I do now.I would like you to readthis so you don't make the same mistake I did by purchasing from northern

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bravoalpha
Caldwell, US
Jul 17, 2014 11:07 am EDT

I bought a set of wheels and tires for a push cart for a city event well recognized in our community for the 4th of July. Before I purchased the tires and wheels, I checked the availability. It stated they were in stock and shipping to my address would be 3-8 days. I purchased these June 22nd, which was plenty of time to receive the products before the 4th of July. A week passed and I hadn't received any email indicating whether the items shipped. I called the company and they told me the items were on back order and just shipped on the 27th of June. Well do the math, 3-8 days of shipping meant I still should have received the products by the 4th of July. Customer Service told me the items were expected to be delivered the 8th of July. From the time I ordered to the time I actually received the product was 17 days as compared to their advertised 3-8 days. On top of it all, I never received a tracking email like they stated I should have received so I could track the progress of the package. Customer Service refused to make this right with me, since I no longer needed the product after the 4th, and told me I would have to pay for shipping back to the company. This is not right and I will not order from them again. I agree, Customer Service is very poor. This is not the first time I have had problems with them and their shipping times.

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rshackleford
Williston, US
Oct 30, 2010 9:27 pm EDT
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you can reach the vice president of customer service direct at [protected].

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marie, NC
raleigh, US
Jun 03, 2010 3:34 pm EDT
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i baught 2 guns for my pressure washer because i was not sure which one was the right one and i had no time to go check the clerk said if one works just bring the other one. when i retuned it the assistant manager Joe T/ new bern avenue store, a short young man with a very bad temper and the worst customer service i have ever seen, said they could not give me back the cash because one part came off a kit even though i had a receipt showing all that i paid for . he said that people bring back things lying just to get money. i baught this on saturday and we braught it back on monday. when we insisted the assistant manager Joe T ( new bern avenue NC) called the police on me and my wife and the police told us to go that he complained that we were tresspassing. mind you we had both 3 days old tools and the receipt. the worst of all, Joe T/ assistant manager was talking about us while we are standing right beside them. very rude.

Northern Tool + Equipment Customer Reviews Overview

Northern Tool + Equipment is a popular online retailer that specializes in providing high-quality tools and equipment for various industries. The company has received numerous positive reviews from customers who have praised its excellent customer service, fast shipping, and wide selection of products.

One of the most significant advantages of shopping at Northern Tool + Equipment is the company's vast inventory of products. Customers can find everything from power tools and generators to automotive equipment and welding supplies. The website is easy to navigate, and customers can quickly find what they need using the search bar or by browsing through the various categories.

Another significant advantage of shopping at Northern Tool + Equipment is the company's exceptional customer service. Customers have praised the company for its knowledgeable and friendly staff, who are always willing to help with any questions or concerns. The company also offers a 100% satisfaction guarantee, ensuring that customers are completely satisfied with their purchases.

Northern Tool + Equipment also offers fast and reliable shipping, with most orders shipping within 24 hours. Customers can choose from a variety of shipping options, including standard, expedited, and express shipping. The company also offers free shipping on select items, making it easy for customers to save money on their purchases.

Overall, Northern Tool + Equipment is an excellent choice for anyone in need of high-quality tools and equipment. With its vast selection of products, exceptional customer service, and fast shipping, it's no wonder that the company has received so many positive reviews from satisfied customers.
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Contact Northern Tool + Equipment customer service

Phone numbers

1 800 221 1589 1 800 526 0925 More phone numbers

Website

www.northerntool.com

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