I purchased this set N 71, model, in Dubai some 8 months back. I'm facing severe problems with this instrument. The phone gets hung-up at least 15-20 times in a day during the course of conversation and shows - connection error. It has never happened with other mobile phone instruments with the use of same sim-card.
Secondly, my phone is forever low on power. This is right from the day one. The battery doesn’t last more than 12-14 hours and every night it has to be kept on charge. The Battery is of course brand new that came with the set and I replaced the same with new, thinking that problem may have been with the battery. But the results are the same. The new battery was also purchased from the Nokia sales and service center at Mumbai. These days, we have hand sets in market that last for nearly 3 days in-spite of extensive usage with one charge of Battery.
Thirdly, the front glass panel and the keys have developed very obvious scratch marks as though after the flap is folded the glass touches the key pad hence the folded flaps of the phone don’t sit squarely. Your obvious reaction/answer to this would be that the glass must have actually got scratched in use. No! nothing of that kind has happened and the phone has always been used with care.
I contacted the local Nokia sales and service centers in Mumbai but they all say; they cant do any thing about this, first the warranty is not applicable outside of Dubai and secondly they don’t stock any spares for this Model. Their own feed back is that this Model is a failure in the Market and they are not able to sell a single piece from their retails. And they also stated that this particular Model has inherent problems. I need help! I have purchased this unit at a price of approx 450 US$ and I have not been able to use it for a single day without a problem...leave aside using the other special features. Even a 5 mins uninterrupted conversation is rare. I did this exercise of writing to Nokia as a feed back (what I'm doing now) a month before but no body from Nokia has responded. I filled up the feed back on this problem, twice, to seek Nokia’s help at your following site http://www.nokia.co.in/nokia/0,,28161,00.html , but to no avail and ironically the printed wording after submitting the feed back in the end says, “Thank You for sending your feedback form. Our customer service staff will respond to your query”.
I have picked up your mailing address from your site http://www.nokia.com/A4126577 as I had no other option but to write to the Head office. Other than the Service center contacts, there are no E-mail addresses and/or contact provided in your Web site where customers could address their issues, if they’re not being attended-to/handled to customer’s satisfaction at the service center level.