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Nokia Handset (1108) / failure model

1 India

Hello,
this is Ram Mohan got fet up with the above product and with the customer care centre of Visakhapatnam-AP and also with the company's field force irresponsible behaviour against clients complaint. I handed over my mobile on 19-10-2006,job sheet no.2452, bearing with IMEI NO.[protected].
Since last two months i have been struggling a lot to get my handset back but till now nobody is bothered about the clients complaint. Every time I used to contact their Bangalore office by STD which costed more than my handset cost. And their customer care centre people are very arrogant and they do not know how to behave with the clients. It is very surprise that being an MNC how they chosen the customer care centre people who doesnt know how to behave with the people at Visakhapatnam which is a highly profile area. It is riduculous that being an MNC why they r not bothering about the customer's satisfaction particularly after consumer's post purchase behaviour. I feel that with a brand image it will go despite of customer's satisfaction, but how long will it be possible in this global competitive environment.
I am extremely sorry to exhibit this kind of heartfeelings against a Multi National Company which should not be , but there is no alternative for me.
My Name is : Ram Mohan - Visakhapatnam-A.P-India
My Mob.no. :[protected]

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