I have given my handset for repair on 10-Sept-2007 at Nokia Care Centre, Patel Nagar and this is a L-2 centre. The problem with the handset was that it has stopped showing "Network" indicator in phone and was not able to connect to service provider all of a sudden without any reason.
I have given this repair to your HCL-Nokia Care L-2 Centre for repair and was given estimate of Rs. 1000/- and return date after repair was 15-Sept-2007 but till date the set has not been repaired. After visiting more than 10 times (every Saturday), I have been told that this can't be repaired due to non availability of spare part but my concern is if you are unable to return the handset than atleast the same handset should be return in the same condition. Since the hand set was in a totally new condition without any scratch or mark on it but now they are returning some old handset which is in a totally bad / damaged condition and it seems that they have replaced my handset with someone else handset.
The set was sent for repair to the below head office of the company for repair but to no avail and all other details are given below. Can anyone please look into my problem and help in resolving this on a priority basis without any further delay in this matter.
A D D R E S S (Corporate Office)
HCL Infosystems Ltd.
E-4,5 & 6, Sector 11,
NOIDA 201 301, UP
T E L & F A X
Tel: 2526518/19, 2520977
Prefix from Delhi: 95120
STD Code: 0120, ISD Code: +91-120
Location and complete address of the Nokia Care Centre - HCL INFOSYSTEMS LTD - NOKIA CARE CENTRE
(where your handset is submitted) 30/28, East Patel Nagar, New Delhi -110008
Latest Job slip/repair number - [protected]
Place of purchase and date (complete address of the dealer) - Mobile India & 02-May-2006
Shalimar Bagh, Delh - 110088
Your alternate contact number - [protected] (office) / [protected] (Mob) / [protected](Resi)
Nature of concern of the phone - Network not shown
Thanks and regards,
American Express Bank Ltd
Cyber City, Fourth Floor
Tower "C", DLF Building No. 8
Sector - 25, DLF City Phase - II
Gurgaon - 122002
Ph - [protected](off)