I wish to register my complaint on the following.
already i had done so with a person named 'jackson' on the tollfree nokia number, who said nokia will get back in one week.
this is for your records.
i had given the handset 2100 on date 28/8/06 at one of your authorised service centers m/s Aikon communiucations,kodambakkam high road, at chennai for rectification for dim/dull display light.
he told me that the inner key pad ha sto be changed & later said that the diplay has to be replaced & for which he has charged me Rs480/-.
the bill no: 2784
upon crosschecking with another authorised dealer m/s quantum telesys, under the directions of the customer care nokia centre, i was informed by the techincian madam iswari at m/s quantum telesys that the display pad existing in my hand set has not been replaced with aew one & the old one is only present.
the dealer m/s aikon has done some service & rectified the fault, but has not replaced the inner key pad display.
upo approaching m/s aikon for clarification, they manipulated it by saying that they have replaced the inner display window only & hence the ammount Rs480/- was charged.
but M/s quantum telesys said it is not possible to replace the inner display window alone & that the innerdisplay & inner key pad comes as a single unit which costs Rs 750/-.
i have been cheated by your authorised dealer m/s Aikon communications.
kindly arrange to refund the money which has been overcharged & kindly cancel the distributorship of the culprit dealer who is indulging in cheating a customer.
awaiting your reply & justice at the earliest.
(also this is to inform you that my mobile hanset is owned by my
brother rajagopal & is in his name & who gifted it to me. i am now using the mobile ever since the purchase of the same.)
[FirstName: raam ]