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2.2 786 Reviews

Nissan Complaints Summary

236 Resolved
548 Unresolved
Our verdict: Engaging with Nissan, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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P
9:30 am EDT

Nissan unethical behaviour, assumed discrimination, fraud

My name: brian r. dawson
Address: 602-62 old oak road, kingston ontario, k7m 6x3
Date of incident: march 5 2019, until so far, 2019-04-15

Car purchased: 2013 nissan sentra - 4dr s dn - cvt sv - stock # ct18-2
Mfr c4rg13
Vin#: 3n1ab7ap5dl655818
Dist. trav.89017 km

Sales person: ben kennedy

After meeting above sales person, I explained that I needed a reliable, easy on gas car, because my wife and I are disabled seniors, spending a lot of time with doctors and hospitals, every day of the week.
Sales person ben kennedy assured me that the car was very easy on gas, and mechanically sound. ends up it wasn't.

Even though I took the car for a test drive it seemed to run well, I did hear any strange noises, or feel any strange vibrations etc. is neither hear nor there, i'm not a mechanic.
I trusted this sales person, so I purchased the car. only to be let down, and left extremely frustrated.

First weekend following march 5 2019, we had to cancel a trip to napanee, because the alignment was so bad, I couldn't hold the car on the road, without exerting enough pressure on the steering wheel that it caused a burning in the muscle in my arm, bad enough I had to keep switching arms.
#1- had to get an alignment, and pay for it.
#2-3-4 days later I went to nissan's main dealership in kingston, on the way, engine light came on. had to pay to have that fixed.
Service advisor was jesse manning.
#3- ask this advisor if I could get service records on my car, he went out to my car, got the vin number went into his computer, handed me a copy of service record. when I got home I looked at it, the vin number wasn't even close to mine, and it was for an altima.
#5- after repairs were finished for the engine light the advisor gave me an inspection paper, which stated that I needed new struts in the rear of the car, the old ones were shot and leaking, and that would cost me almost $1000.00, and to be done right away.
#6- from there, I went over to car one, where I bought my car. told the young woman advisor my concerns about the struts and other repairs that was going to cost me over $1500.00 dollars in less than the first month of owning my car. she all but called me a liar, pulled up the inspection paper on her computer then stated in a loud voice, that there was nothing on the inspection sheet about rear struts.
I told her there was on the one I had at home. she snapped at me and stated that if those struts had to be done, it would have been done by them, car one, because that's where the safety was done.
I then asked her if she was telling me that the service advisor at nissan was lying, or was he telling the truth, and it was the mechanic at car one that do a proper safety?
At that, she shut her cell phone off, her computer, and more or less dismissed me by
Saying, she would get to the bottom of my complaint, and get back to me, that was the week of april 8 - april 13 2019.
As I expected, she never did get back to me.
I then checked the mechanics safety inspection, as I suspected, the only inspection he did was on the breaks, not one square on the back of the safety sheet was checked off.

The only resolution that would be reasonable, would be a full refund on the repairs that I have already paid for in less than the 30 days of march 2019.
And those rear struts, and front cv boot, (sorry I almost forgot the boot), should also be paid for by car one, because, had the safety been done properly, they would have had to change them before I would have bought them.

As for the mechanic, he either didn't want to follow the rules set down by law, or he
Was talked into just checking the brakes by the salesman ben kennedy in order to move the car off the lot sooner, as I was there waiting for it.

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6:32 pm EDT

Nissan warranty

I purchased a 2017 Nissan Maxima in March 2019. This was a purchase outside a Nissan Dealership. At the time, the car had only 1900 miles. I took it to a Nissan dealer to get an oil change. Since it is the first time for the car to be serviced at this dealership, they went through the car's records in their data system. They then informed me the car's VIN # does not have a Warranty associated with it. Odd right? So I contact Nissan's Consumer Affairs Dept and informed them of the warranty issue. The Regional Specialist assigned to my case informs me the car was sold to be used in Japan and, therefore, there's no warranty on the car. HS! The car was made in the US, it's being used in the US, it is under 3 years old, and under 36K miles. It should have a warranty. If the car was shipped to Japan, then I will understand it not having a warranty there. But, the car is in the US. Go figure! So I'm joining the band wagon of complaints against Nissan. I like their cars, but this will be the last Nissan I purchase. I will not deal with companies with shoddy business practices.

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3:54 am EDT
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Nissan nissan quahquai, poor customer service & unavailable spare part

I have bought a Nissan Quashqai 2016 (no. 1696020, engine no 292311) & my car was doing extremely fine until 50, 000 km service was routinely done at Nissan agent (El Sabe3) & since then (for 11 continuous months), I have been experiencing a heating problem that they could not fix over such a long time with extreme inconvenience & waste of time & effort with a different explanation of the cause of the problem each time. Finally my car was received by Nissan Autoegypyt since 05-Jan-2019 & they claimed that it is a problem with water pipe (attached is the claimed part). They claimed that they ordered this spare part abroad & it has been now 3 months with the car at the agent (can not even move) I have made several complaints at Nissan hotline (complaint no 14501) & the only response I got was very non professional response (no exact date of delivering the part, I am not allowed to be given the serial no of this spare part to even to try to get it on my own abroad, no one to contact directly in Nissan). I am a physician & faculty member & now I do not have my car for 3 whole months, not to mention 9 previous months of total waste of my time & disruption to my work & entire life schedule. I can not believe that Nissan company can accept such a poor non professional customer service & that it takes such a long time to provide a spare part not to mention the extremely bad customer service. Now car license renewal is due & no one at Nissan Egypt is responding!

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11:46 pm EDT

Nissan speedometer nissan teana

Saya adalah pemilik Nissan Teana CDH7720 yang telah dibeli pada sekitar Oktober 2013. Pada sekitar Mac 2018 saya telah dimaklum oleh pihak Encik Hafiz daripada Nissan Kuantan, bahawa meter kereta saya telah silap pasang daripada kilang lagi iaitu meter untuk 2500cc dan bukan untuk teana saya 2000cc. Oleh itu saya mohon pihak Nissan bertanggungjawab menukar kepada meter saya yang betul dan sesuai dengan spec cc kereta saya kerana ini adalah kesilapan asal dari pihak kilang Nissan sendiri. Ini adalah di luar kawalan saya kenapa lampu VDC sentiasa menyala sedangkan saya telah hantar kereta ini servis di pusat servis Nissan sejak awal sehingga kini. Ini adalah aduan saya.

Haji Azizan Bin Haji Ismail
[protected]/6947615

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2:36 pm EDT

Nissan 2014 nissan versa note

I would not recommend that anyone buy a nissan. I am having the same exact problems with my 2014 nissan versa note that it appears everyone has and that there is a lawsuit against nissan for. When I bought it I was told that my warranty ended in 10/2019 but it turns out it was 1/20/2019 and today I had to pay money on top of the rental fees I already had to pay while no one could figure out what was wrong with it. The fact that there is a very known issue (since everyone is complaining about it, there is no way that nissan can't know) and I had to pay for it right out of a warranty that I was given wrong dates on is beyond upsetting. Trying to call is absolutely useless. I was told my "case" would be put in so i'm sure that it can just disappear and never be addressed again. I got the company statement that i'm sure they are told to say that the people in the lawsuit didn't keep their transmissions up but I read it and the paperwork indicates otherwise. Obviously this is just a terrible car that has known problems that the company will not take care of. So not only is it a terrible product but the way they do thinks makes them a terrible company. I will be working on trading my car in as soon as possible and never buying a car from nissan again or recommending them to anyone. Beyond unsatisfied.

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jmoreno14
, US
Apr 23, 2019 10:45 am EDT

I am having the same exact problem with my 2014 Versa tranny went out! Nothing they can do about it they told me because past warranty and my vin was not part of the recall! [censored]!

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10:07 pm EDT

Nissan the service centre suck!!!

They just dont know what to do.. Their only reason coz they're new and their equipment is yet ready.. So in my opinion, they should not open for business if they're not ready to serve the customers. They can't do aircond servicing, they can't check the customers details and services histories.. All they can do is just normal car service! Not just that! They dont even wash ur car after the service😡 what type of services is that? Just wasting our time here and we have to call another service centre just to book to service the aircond. We are so disappointed with the services.

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12:30 pm EDT
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Nissan 2017 nissan frontier

I purchase a 2017 Frontier in November of 2017. I had the truck which I was very happy for 3 months when I notice paint chipping on my truck. I went to my dealer Dick Smith in Columbia, South Carolina where I purchase the truck. They sent pictures to Nissan and told me Nissan isn't responsible for that after I did file a claim. I went to the body shop and told me it was a bad paint job and they said they send Nissan a letter stating this. I'm still waiting for a reply back from Nissan.

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3:01 am EDT

Nissan product/car lack acceleration beyond 3000 rpm

Hi,
I purchase a brand new Nissan Note 1.2cc (non turbo) on 18 November 2016 ever since then, my car's engine have been giving me major problems, from the first few months until now the car cannot pick up acceleration and I have been going back to 913 bukit timah Road, Singapore 589623 for many many times, the problem still cannot be resolve.
Initially it was the engine brake that was switched off, then gear box changed and now the car keeps jerking when I try and go above 3000rpm when overtaking and the car refused to pick up speed.
Please help..

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1:18 am EST

Nissan nissan patrol

Hi,

I bought a Nissan Patrol 2017 on promotion for Autostar (Eastern Ring Road branch) Riyadh, Saudi Arabia on January 7, 2019, from a salesman named Khaled. He promised me that tires are covered under warranty by Nissan Alissa and hence there's no need to check them. But when I went to Alissa yesterday after facing problems with the tires, they refused to entertain me. And when I went back to Autostar they also denied the claim. This has completely ruined my trust in Nissan. I need your urgent support to resolve this issue, please.

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6:29 am EST

Nissan poor customer service

My daughter has been wanting to purchase a new car from the Kempsey dealer in NSW, she and myself have rang sent messages to the person in charge and has failed to get incontact with us he keeps saying that he will get back to us and never does. we are talking about a new car valved at around $35000 not just a cheap car, so im sending this in person for my daughter as im so upset that she has had no help in getting her first car im shore busines is not that busy to return a phone call and get her a car, this has been going on for weeks now totally upset with car company her friend got the same car for a good price and wasn't treated like this maybe it's a girl issue as he was a man. thank you Tracey little

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7:06 pm EST

Nissan Nissan sylphy 2014

Dear Sirs

First of all, we are disappointing on the customer service after sales in Malaysia. Secondly we also disappointed on Japan HQ as they did not want to serve our complaint of our case.

We bought Nissan sylphy since year 2014 and we facing gear box problems throughout from first year until third year and even now. Nissan Malaysia had changed us one time gear box and couldn't solve the problem permanently. As for now, it out of warranty period, Nissan Malaysia still not solve the gear box problem and left this problem to us at our own cost.

Is this the global standard how Nissan treat their customer?

We seriously look for customer satisfaction in this issue. Please do not hesitate to contact me at [protected]@hotmail.com

We look forward from your serious reply.

Thanks

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10:51 am EST

Nissan the engine and catalyst converter

I bought my 2005 Nissan Altima 2.5 two years ago at 138, 000 miles. She passed emissions and everything was looking good. Two weeks later my husband took it to work for routine maintenance like oil change and tire rotation and other inspections just to make sure she was healthy. Brings the car home and I'm in the car getting ready to leave and as soon as I start the car it starts smoking. Come to find out nissan put some faulty [censored] catalytic converters on all 2005 nissan Altimas which in return was damaging the entire engine. Nissan has taken no accountability for these problems and its costing us the consumer of this so called safe and affordable vehicle thousands and thousands of dollars to fix on top of the existing car payment that we have to make. I want Nissan to grow a pair of balls and fix the problems that I'm having during to the cheap parts they put into my car.

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2:35 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nissan wesley chapel, fl nissan-sales, finance, service dept

To whom it may concern,

I am a customer at wesley chapel fl nissan who has experienced 3 horrible situations that is prompting me to file an actual compliant. I am a disable air force veteran and feel compelled to file this compliant after the 3rd incident. I purchased a new nissan kicks in sep 18. On the day of my purchase the finance department had me wait "to do a deal" until past midnight. By the time the deal was completed it was past 3 am and the cleaning crew locked my new car into the facility. I had no way of getting home. There was no policy on how to locate the key to the gate and I was driven home by the finance person who completed my deal. Approximately 4-5 day later I noticed that ever time the car reached over 60 miles per hr it pulled to the left. They attempted to rotate/balance the tires, but it sat in the lot too long which required a new tire. This past sat, 19 jan 19, I took the car to wesley chapel nissan for my first oil change. I requested synthetic as I live 40 mins away. Approximately 3 days after getting the car back I smelled burning oil which was all too familiar with the burn pits of my deployment. They arranged a tow and the oil cap was left off the car during the change. They were negligent! I have no faith that I would have been informed by them on their error. I drove the car a week and i'm being told their was still sufficient oil in the car. I have the extended warranty and have asked for paperwork to show what was done to the car. I have not filed a complaint because I gave them a final chance to take care of their customers. I never heard from the general manager on any of these experiences. Please do something about this as I still worry about my car and the mess the oil made on my new garage floors. Please see attached pics to reference this 3rd incident. My address is 9589 cavendish dr, tampa fl 33626. I can be reached at [protected].

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Car was appropriately fixed by Nissan.

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8:50 pm EST
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Nissan nissan rogue

You would think that with technology we would be able to get the science of transmission performance exact. But, with the 2013 Nissan and it's CVT transmission, that is the opposite. Thought through the recession, that Nissan would be able to have their act together, but nope, they don't. My Nissan has been serviced every 3, 000 miles since I got it in 2014 no matter what, and then... poof, the transmission goes out with no indication of going bad. Now, it has 135, 211 miles (all highway) and way beyond the 10 years (not 10 years old), or 120, 000 miles (certainly yes). I will never go back to Nissan. Was certainly at the time, happy, but they certainly disappointed me quickly. I now have an American named brand, Ford, and couldn't be happier. I know that my Nissan Rogue is made in the US, but it is junk. Pure junk. It now sits in my driveway, not doing me anything but taking my money. Thanks Nissan for making non-quality vehicles to pad your bottom dollar. And the American and Japanese engineers who allow this lack of quality be sold to consumers. I do hope that you come up with higher quality vehicles that have the dexterity that has the ability to actually make it ten years with no issues.
Again, thank you Nissan for disappointing me.

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2:00 pm EST

Nissan dealer complaint

Purchased a 2018 nissan murano from Greenville, TX dealership on December 20. I should have received the $750 customer holiday cash back bonus and did not. Basically they are getting that from nissan and keeping it for themselves.

Also, we wanted to file our TTL in Louisiana where we live. They told us they have to do it by Texas law. They charged us a $200 fee to do this for us. Well today we received a FedEx package with our paperwork, a Texas title, and a refund of most, but not all of our money. Now we have to do it ourselves AND they charged us $200 for a worthless TX dealership title? What kind of BS is this? We got nothing but the runaround with this dealership from day one..

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9:06 am EST
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Nissan sentra

I have a big problem with my Nissan 2018 Sentra car, I bought it one year a go,

First month I had a big problem with control in drive wheel (drixsion box), and after many negotstions they changed in warranty after 3 months from the frist report from the engineer.

- 3 months ago I heard a sound from the car it was strange so I went to the center of Nissan auto Egypt and informed them about the sound, they changed many parties in cars like the left ring of the front tires, and I went out and I found the same sound I return back the change the right ring for the front tires with the same result, next one they changed the two rings for the back tires with same result, they informed me to change the tires I did with the same result, so when I made a big shout and start to be angry they informed me that I have a big problem In my gear box and I should to change

What ahelll one year car and I faced all this perobelm!

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12:18 am EST

Nissan nissan xtrail ht32

In 2015 I bought a Nissan Xtrail from a company that imports cars directly from Japan. It had '0' mileage. Please note that this is not through Sri Lanka agent. Now I have done 45, 000 kilometers. At 40, 000 kilometers I had to replace the water pump costing nearly US$475.00. Now at 45, 000 km I have to replace the right shock absorber arm as the bush is broken again costing US$150.00. This does not talk good about Nissan quality. My past experience is that these parts don't wear out easily. My maintennace is by the Sri Lanka Nissan agent. The technicians tell me that the water pump is an issue with this model. I am also told that there is a major gear box issue with this model and in fact I know one person who has suffered it at 6000km. Yes we did not buy from the agent but it is a Nissan and what do we do if we get such an expensive repair? In fact it is even difficult to sell the Xtrail because of this reason. I suggest that you replace these parts- even charging us a part and for the gear box a total replacement even though we did not buy from Nissan agent. Thank you

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3:21 am EST

Nissan dealer rip off

Hi There,

I am sending you to complain about a bad service I received at a Nissan dealership in Australia, I sent to Nissan Australia on the 6th of December but I still didn't receive any reply till date.

I was servicing my Nissan X-Trail ST 2015 at Essendon Nissan in Melbourne, Australia on the 5th December 2018 for a 50, 000 Km service, I have been told when I dropped the car that the service will cost AU$ 232.

2 hours after I dropped the car a service representative rang me from the dealership saying that during the inspection of the car they found that the fuel injectors were blocked and the car is currently on the pressurized pump to clear the blockage and this will cost me AU$ 180!

I told him that this is not possible as I use premium fuel (98 Octane) and I didn't feel any problem when driving the car that proofs that there is a blockage in fuel injectors (I am an engineer and I know what I am talking about)

When I went to pick up the car I told the service representative that I am not happy with the story of the blocked fuel injectors and I want to see the service manager, he came back to me that the service manager is busy and will call you later which never happened till today!

I saw that this was a complete rip off as the car just came out of the warranty 2 weeks before I took it to service and the only purpose was to take money for no genuine reason.

I want to know if the fuel injectors can be blocked in a car that is only 50, 000 Km and using premium fuel? If so I will never by Nissan in the future as this will not be considered a reliable car to own!

Please I want a complete investigation with the dealership and a complete refund of this ripped off money.

Thanks

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7:51 pm EST

Nissan cvt

I bought this car with the intention of keeping it for years. Just recently the CVT went in my 2011 maxima @111k miles. I submitted a claim to Nissan and so did the dealer. Today I found out that Nissan cannot do anything for me in regards to this. I once owned a Chevy cobalt and that transmission did not fail until 127k. Nissan you had definitely let me down on this and I will never consider any other product of yours. To me your brand is tarnished and I will never ever recommend it to anyone. Thanks for nothing Nissan. To me you now rank up there with GMC with your inability to recognize and rectify a known problem.

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5:12 pm EST

Nissan nissan sentra gear box

Dear Sir/Madam;

I would like to complain about technical problems regarding the gear box of Nissan Sentra.
My compaint is about the vehicle with the following specifications:
Model: Nissan Sentra 2016
Chassee: 690
Motor: 977458
Assembled in: Egypt
Car number: 216 BAW (216 و أ ب )

1. I purchased the car in December 2015.

2.While still in the guarantee period, at 5, 000 kilometers, I realized a problem with the car's gear box transmission, which continued to persist.

3. In July 2018, at 14, 000 kilometers, Nissan's dealer in Egypt decided to totally replace the gear box upon discovering a major defect with it. It was replaced within the warranty period.

4. About two months later, the car developed a similar problem, apparent in the transient lack of acceleration that was quite obvious while driving.

5. While performing another check at Nissan's dealer, they claimed that there was no problem with the car and did not take any action to resolve the issue.

Apparently there is a serious problem with the mechanism of the gear box itself, since the same problem keeps re-occuring even after replacing the whole gear box.

Currently, the car is no longer safe to drive especially on long distances, given that such problem occurs unexpectedly.

In light of the above, I request an adequate compensation for the great inconvenience caused by this problem.

N.B: Nissan dealer in Egypt refused to provide any documents for the gear box replacement, yet all repair details are stored in their database.

Regards

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Nissan In-depth Review

Overview of Nissan: Nissan is a renowned automobile manufacturer that has been in the industry for several decades. With a strong global presence, Nissan has established itself as a leading brand in the automotive market.

Product Range and Quality: Nissan offers a diverse range of vehicles, catering to various customer preferences and needs. From compact cars to SUVs and electric vehicles, Nissan ensures that there is a model for every type of driver. The quality of Nissan vehicles is commendable, with a focus on durability, performance, and cutting-edge design.

Customer Service and Support: Nissan is committed to providing excellent customer service and support. Their dedicated team is always ready to assist customers with any queries or concerns. Whether it's through phone support, online chat, or in-person assistance, Nissan ensures that their customers receive prompt and satisfactory service.

Pricing and Value for Money: Nissan offers competitive pricing for their vehicles, providing customers with value for their money. With a range of features and advanced technologies, Nissan vehicles offer a great balance between price and quality.

Innovation and Technology: Nissan is at the forefront of automotive innovation and technology. They continuously strive to incorporate the latest advancements in their vehicles, such as intelligent safety features, connectivity options, and eco-friendly technologies. This commitment to innovation sets Nissan apart from its competitors.

Environmental Sustainability: Nissan is dedicated to environmental sustainability and reducing their carbon footprint. They have made significant strides in developing electric vehicles, promoting renewable energy sources, and implementing eco-friendly manufacturing processes. Nissan's commitment to sustainability is commendable.

Reputation and Brand Image: Nissan has built a strong reputation and brand image over the years. Known for their reliability, performance, and stylish designs, Nissan vehicles are highly regarded by customers and automotive enthusiasts alike.

Safety Features and Ratings: Nissan prioritizes safety and equips their vehicles with advanced safety features. Their commitment to safety is evident in their high safety ratings and recognition from reputable organizations. Customers can trust Nissan to provide a safe driving experience.

Reliability and Durability: Nissan vehicles are known for their reliability and durability. With rigorous testing and quality control measures, Nissan ensures that their vehicles can withstand various driving conditions and provide long-lasting performance.

User Experience and Interface: Nissan focuses on providing a seamless user experience and intuitive interface in their vehicles. From user-friendly infotainment systems to ergonomic controls, Nissan prioritizes driver comfort and convenience.

Availability and Accessibility: Nissan vehicles are widely available and accessible through their extensive network of dealerships and authorized distributors. Customers can easily find a Nissan dealership in their area and explore the range of vehicles on offer.

After-Sales Service and Maintenance: Nissan provides comprehensive after-sales service and maintenance support. Their authorized service centers are equipped with skilled technicians who ensure that Nissan vehicles receive the best care and attention.

Comparison with Competitors: When compared to its competitors, Nissan stands out with its wide range of vehicles, innovative technologies, and strong reputation for reliability. Customers can confidently choose Nissan over other brands in the market.

Customer Reviews and Testimonials: Nissan has received positive customer reviews and testimonials, highlighting their satisfaction with the performance, quality, and overall experience of owning a Nissan vehicle. These reviews serve as a testament to Nissan's commitment to customer satisfaction.

Awards and Recognitions: Nissan has been recognized with numerous awards for their vehicles, innovation, and sustainability efforts. These accolades further validate Nissan's position as a leading automotive brand.

Social Responsibility and Community Involvement: Nissan actively engages in social responsibility initiatives and community involvement. They support various charitable organizations and contribute to the betterment of society, showcasing their commitment to making a positive impact beyond the automotive industry.

Financial Stability and Performance: Nissan has demonstrated financial stability and consistent performance in the automotive market. Their strong financial position ensures that customers can rely on Nissan for long-term support and service.

Global Presence and Expansion: With a global presence, Nissan has expanded its operations to various countries, making their vehicles accessible to customers worldwide. This global reach showcases Nissan's commitment to serving a diverse customer base.

Partnerships and Collaborations: Nissan has established partnerships and collaborations with other industry leaders to drive innovation and develop cutting-edge technologies. These collaborations enable Nissan to stay at the forefront of automotive advancements.

Conclusion and Recommendation: Overall, Nissan is a reputable and reliable automotive brand that offers a diverse range of high-quality vehicles. With their commitment to innovation, sustainability, and customer satisfaction, Nissan is a recommended choice for those in search of a dependable and technologically advanced vehicle.

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