Nine West / Nine West took my money

US Review updated:

I found a gift card for $40 to Nine West. I went to a Nine West store in Toronto and asked them how much was in it. They told me I would have to call the Nine West number found on their website.

I call the the customer rep tells me I have to send it to the headquarters in New York because it was an old gift card and it needs to be reissued. So I paid like $2 and sent it via Canada Post. They told me it would take about 4-6 weeks.

Two months later, no reply. I call them and they say to wait a few more weeks. I did and no gift card. I call them again, and this time, they’re saying that I didn’t have to send it in the first place.

They said they’ll send it back to me. That was over a month and a half ago and I still haven’t gotten my gift card for $40. Nine West customer service sucks.

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  •   Dec 10, 2012

    Where did you find a $40 gift card?

    0 Votes

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