Nicor Gas
Reviews and Complaints

Once again, a complaint about the awful way they do "business". They cut off the gas even though we have a Senior with medical issues and the waiver. They [censored]ed up the autopsy even though we did it 3 times. So, No heat. No hot water. No dryer for clothes. No appointment for 8 days. They don't care at all. Looking for a new gas Co. Going to let the state know and my lawyer. [censored] You Nicor and all the management can freeze on a deserted island...and their moms too who should have aborted them.

Hello:
Could you please tell me WHY I was double-billed in May 2014? I saw my bill and thought to myself, humm, this is A VERY high amount for me, $116.48. I live in a very tiny house! But I paid it, even though it was VERY HARD for me to come up with that much money, as I am just scraping by each month. I know I have a credit with you now, ($47.73) but this is just unacceptable! What the hell is going on over at NICOR, that you can do this to people? This is TOTAL BULL ###ING ###!

I just got hit with a high bill too. I understand the reasoning why but it's just frustrating. I was charge the meter reading for three months. I called and spoke Nicor and the rep was very rude about it. This is their explanation. They come out and do the meter readings every even months. They don't know what happen, but the weather was too bad the day the meter reader was suppose to come out in February. So for the bills of February, March, and April they charged me an estimated amount. And the bill that I have to pay in May, is for the remaining of balance of those three months. I told the rep I understand the bad weather, but why do I have to get hit with this big bill. They charge me an estimated month of $65, but actual is $200+. I would rather pay a higher estimate amount, than get hit unexpectedly one high bill in Spring. She than try to turn it on my and said. "Do you understand that you use more gas in the Winter? You used the gas so you have to pay it." That really offended me and this is what I said. I go into every winter knowing that I have to pay more, so I budget more. I never tried to get out of paying it. I just wanted to know why. Because they didn't come out to do the meter reading they charged me really low estimated about. I would rather pay 200 dollars every month, than get hit with a 800 dollar bill in one month. It is not my fault that they didn't come out that day. I understand where they're coming from, but they need to understand where I'm coming from. They say that in the winter month it's know you pay more, but why do they charge me with a estimate that is the same as I pay in the summer. It makes no sense to me.

I know February was bad, but everyday in February was not that bad. Do meter readers only work one day a month?

I just moved into my apartment January 19th, I signed up for Nicor the 17th. Received my first bill which seemed reasonable 21.89. This bill was a (24 day) "estimate". Then I received the bill for this upcoming month and I almost fell over. 189.54! You have got to be kidding me! This is for a (31 day) cycle. I live in 900sq foot apartment. There is no way we have used that much gas within 31 days. I called and the woman I spoke with told me that 21.89 was an estimate from the previous months, and now I am playing "catch-up" This is ridiculous. She told me to call on the 10th of April to get a meter read? and have them bill me from that reading...Maybe it's just me, but this doesn't seem fair. I am a 23 year old woman who doesn't have the income to afford bills that come unexpectedly. 189 for gas is ridiculous. I should have been notified that I would have to play "catch up" and I would have budgeted for that amount of money I would have to shell out. I am a very unhappy customer.

This is not how they should be running business.

-Brittany

Folks I don't care if you work for Nicor or not, the point is no company can be really sure about their data collection and reporting methods. Not even companies with high engineering resource and capabilities, forget about hillbilly [censor] Nicor. Problem occurs when you (Nicor) are trying to impose your lame [censor] meter reading methods, and bill Estimation methods on us and telling us you are right and we are wrong. If you be a doctor you be in a [censor]ing jail right now for doing this. Just because you work for this company does not mean whatever they teach you is right. and if you need proof just google with your company name and that will tell the story.
Go back open up your high school math books and do a little calculation instead of "estimation" SUCKERS!

aweaf

Hey Mike whatever your f'''''''''ng name is, these people are able legally to blackmail you into paying whatever they want because the state or county or whoever AWARDED them a contract. If some one can't pay their bill because of money issues they should be with out hot water, not cook food or wash clothes and dry them for 10 or 15 days till some [censored]bag with his SPECIAL key comes out and removes your Denver gas boot? Kiss my a--! These people (Nicor) won't work with you and they are about as friendly as IRS agents. I have my own business and I wish I could strongarm every jerk that does'nt pay me what I want when I want it. You people in the collection world are all the same, ruthless cold hearted [censor] that don't give S..t about anybody except yourselves and you ASSUME everyone is a deadbeat without a job. BITE ME!

For everyone that is on this site complaining you all are some stupid muther###ers. THERE IS A DIAGRAM ON THE BACK OF EACH BILL THAT SHOWS HOW TO READ YOUR METER. If you are disputing the bill why not investigate before calling the company. wanna know why because you are so ###ing stupid. You call in the winter and say why is my bill so high. like ### its ###ing below 20 outside. what the ### do you expect. you use more in the winter [censored]face. if you see estimates on your bill look at your ###ing meter and check that ### before you call the company. because usually your ### has used the damn gas and dont know what the ### you talking about. Know the difference between suppliers and nicor gas. they are nicors competitors. Why should nicor employees be ashamed they work for the company. They making a living just like your drive thru working ###. The underlying issue is that you dont want to pay the bill due you damn circumstances. switch to ###ing electric if you have that much of a problem with nicor. its not them it yall ###. but i guess its all the companies fault that provides you with gas so you can cook to eat. have hot water to wash your ###, and clothes. heat so yo ### wont be cold. I guess it just all they fault. stupid idiots i swear.

Guys,

I just found out they used estimated instead of reading last month since it's redicular high. I'll fight Nicor for this. Everyone, we need to file a class law suit.

Nicor is a rotten horrible company. Anyone working for them should be ashamed and embarrassed to say they work for them. They have screwed me royal once again. I always pay my bill on time and in full. My bill has been 107.00 every month since January. In September i got a bill for 194.00 I didn't argue with them and paid it. Two weeks later I got a bill for 288.00. When I called them no one could explain it and I was told by a Customer service person( LOL) to " just pay it" Funny part is they don't even show up to read my meter. I have chased after them in my Pj's and they just drive off. I live alone and am gone 12 hours of the day. I guess the new furnace and water heater didn't help. I hope a terrorist blows the mother ###ers up like 911. They suck!

this bill of60.96 was paid on mar18 2023 , sent nicor in Carol Stream copys of paid bill was using intrenet to pay was on the phone for over an hour please resolve his problem valzazzetti aooount ending 120000 please send me a bill, not using internet pay anymore

I am a loyal customer that has never made late payments. My rate tripled in one month. I received my bill due this month with this rate increase. This is unacceptable and unaffordable.

My $ 200, 000 house has the gas cut off for a measly 87.00 exposing it to freezing conditions along with the occupants. $ 87.00 dollars only which in turn may cause $20, 000.00 in when the pipes freeze. This is unacceptable.

I just got mine shut off without notice, called them and told them when I got the bill I paid it. I only got two bills this year...When I first moved into my apartment I didn't get a gas bill for 3 years, when I found out that I had a large outstanding bill, I paid it that instant. They had the wrong address the whole time...I made sure they had the correct address this time and get bills hit and miss, so they shut me off without any notice this time, called them and they said I didn't pay my bill, I gave them the conformation number that had been paid, they said it had not posted to my account yet, and I said "well it was taken out of my bank account"...damn crappy company and I want to get revenge, but know that would do no good and get me into trouble, but if I ran my business this way, I don't think I would have one any longer! But since they have a corner on the market you really have zero recourse...

you can go to your county's health department for help, here in will county they will pay your gas bill for you if you cannot once a year. If your having problems getting NiCor to come out and reconnect your service, do what I did, get a cordless drill and drill out the lock, pop the spring out, tap it on the back and it will release, you may have to hold the lock from spinning with a vise grip or a channel lock, turn the valve back on slowly and relight your pilot lights. what they gonna do? charge ya for the lock?

Just a suggestion that helped us - don't ever rely on a company to send you paper statements. Most have an online site where you can view your statement at any time and make your payments there as well. (If they don't have this option, set up online bill pay through your bank website). If you elect to go "paperless", the company is required to send you a monthly email letting you know your new statement and balance are available on their site. The nice thing about paying them online or your bank is that I have a printable time and dated copy for my records of when I made my payment and for how much - and most importantly, a confirmation number showing the payment was processed and accepted. They can't dispute hard proof.

Dlbaaa, I hear you, and want to try to direct you to some help . First, Li heap . Go to your local office{If you have a major life altering event, such as hubby's being unemployed they can help on a one time basis }, call first and see if they have any regular funds left . If you are unsuccessful there, try your local township office . They have emergency funds for families such as yours, in Need : }When you get help, and I think you will, Nicor cannot charge you a deposit I am told . Just what you owe .I will pray for the help to reach all those in need . Wendy .

Nicor has always, for us, been a problem. They are THE ONLY company you can get gas from in our area and THEY KNOW IT.. other than having to redo everything in our house basically to electric, we are stuck. We, too, have had HIDEOUSLY high bills and our house is less than 1000 sq. feet. They turned us off because of an $800 plus gas bill (monthly costs for us are anywhere from $150-200 during the winter months). About a month ago, I called to see if we could make some arrangements to pay the bill we have so we could get connected before now arrived, they said 'a month or so ' after our disconnection, we could have made an arrangement, but not now.. Lovely. So, we are trying desperately to get money to pay the bill in full, which is the only way they will turn us back on.. The bill is $1077. My husband has been on workman's comp and I got cut hours at work. We have two children at home, ages 17 & 11 not to mention, a dog & 3 cats. I had to break down and buy a electric stove heater - supposed to warm a room - for $75. I also have a space heater in my bedroom that I only run when I work on the computer. At night, we all just bundle up in bed. Now that December is upon us and colder temperatures, snow, etc. will be here shortly, it's a time game - wondering how fast we can get the cash to pay the entire bill off so they will turn our heat back on.. (we also have gas water heater, stove & dryer besides heat). It's insane that they can't be somewhat compassionate - they are a monopoly for sure and it's 'their way' or the highway. They don't care if you sit & freeze to death .. as long as they get all their cash now before they turn the gas back on for you. It's disgusting. This is not our only clash with NICOR - we seem to have this problem w/ them almost every season.. they just don't care. If we had money for it, we'd look to solar or ? to heat instead but even with those, you need so much money to install them and then get a rebate afterwards. What is this world coming to when people in this country are living on the street, going hungry or not having heat in their homes? NICOR - you are a devil!

If you have problems with Nicor at all, find anyone and everyone on the executive list that you can at Spoke.com and email them with your issue. Google "Nicor president" or "executives" and it will lead you where you need to go. Nicor kept telling me they would be turning my service back on every day for about 3 months and no one ever showed. Then they said I still owed money somehow. I emailed everyone I could find and one day later I got a phone call from an exec who apologized for the confusion and had my service restored the following day. It was the best decision I made considering customer service at that place is a joke.

call the icc if enough people call nicor will have to change thier pratice and work with the customers, WE NEED TO SEEK A NOTHER ENERGY COMPANY TO COME IN THIS AREA.TTHAT WILL BE FAIR WITH THE CUSTOMERS.PEOPLE GAS IS NOT THIS HIGH.