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NET10 / stolen minutes

1 Glouster, OH, United States Review updated:

I decided to "upgrade" from my Kyocera cell phone to a new Net10 phone a Nokia. First of all, it took days to change my airtime and number. But they delayed and my previous airtime was not transferred. Then I found I had no bars in town while it had been 4 bars on the old phone, so I had to drive 5 miles away to get a signal. When I wanted to transfer back to the old phone, after a dozen unsuccessful attempts thru their internet page, I found that I had to pay to activate the old phone to be able to transfer, but once I purchased a card and activated the old phone, it would not let me make any calls or receive any, except for some damned "customer service". When I called them, they shuffled me around through at least 6 people and departments., in AllTel service. They finally kept telling me my number was under contract, a post pay plan even though I had activated it with a pre pay card. I was put on hold a couple times with crappy staticcy "music". I asked one representative if I were being charged for the time, they said no, but when I gave up, I found 28 minutes of airtime were gone from my phone and I still can only dial the *611 number. So I blew $32 on nothing, wasted my time and the time is running out on my new phone that won't work in town and I'm probably going to lose the 260 minutes I have left on it because I don't want to pay twice. I am so sorry I bough that new phone and transferred my number.

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Comments

  • Pr
      4th of Apr, 2010
    0 Votes

    i feel your pain when i transfered from my lg to my new lg 290c they stole over 400 minutes from me and i called them to tell them about it they said i had 1100 minutes on it and i argued with them and said i had 1495 I'm looking right at my old phone then the lady said something and i couldn't understand her because I'm pretty sure she lived in India


    the customer service sucks don't buy a phone from them

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