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MultiChoice Africa / DSTV / special offer on explora

1 United States

In november 2018 we received an sms with the special offer of r749 per month for the explora. We applied for it and november 29, 2018 our application was approved. Since then we have not received anything, although they said we will receive a sms with the details within 5 working days. Today is the 11 th january 2019 and we haven't received anything. Everytime, (which was about 4 times) I phoned, the answer was: "yes we can see you have been approved on 29/11/2018, but we will escalate it, so that they can contact you."
Well, nobody contacted us or gave us the modem up to today! Please, just let us know what the problem is, or are we not allowed to have the explora?
Our account number is [protected] - tc du plessis

Tc
Jan 11, 2019

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