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MultiChoice Africa / DSTV Customer Service Phone, Email, Contacts

MultiChoice Africa / DSTV
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www.multichoice.co.za
www.multichoice.co.za

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1.1 2288 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2238 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2288

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Newest MultiChoice Africa / DSTV reviews & complaints

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T
3:54 am EDT

MultiChoice Africa / DSTV discontinued service request still billing

Called DSTV in Feb, March & May for the cancellation of my services nevertheless the kept their monthly debt on my account. R2400. I call yesterday told the same story that my account had been suspended I am still going to wait and see as other months if the debt order doesn't go through. Mysteriously they cant get any records of my call including the call I made in January when they hit my account with a double debt know they want me to tell them the number I used to call to validate my concern. I gave the two alternate numbers and they can not find them now they demanding I provide an itemized bill of call from my provider. This is bad service really bad and I haven't seen such arrogance and robbery, such a big company R2400 really? due to incompetence in your systems get the money anywhere BUT make sure I am not debited again cos your system and processes are unjust.

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10:12 pm EDT

MultiChoice Africa / DSTV programming

Why close MNet Edge & open a new channel (901) a few months later?! In case you haven't noticed, you are broadcasting some of the best shows more or less simultaneously - late at night - so they can't all be recorded & in some cases there are no repeats - e.g. Fargo. As a result, I missed the final episode of Homeland, several episodes of Fargo 3, plus several other decent shows.

Secondly, will you rescreen the most recent season of Homeland, Fargo 3 & other recent series?

Thirdly, what has happened to Inspector Gently, The Fall & Top of the Lake?

Come on Dstv - we are paying premium prices for a reduced service!

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8:49 am EDT

MultiChoice Africa / DSTV misinformed about holiday viewing!!!

My services on acc [protected] has been discontinued ONE DAY before my billing/pay date meanwhilst I was advised last month (April) of the amount I had to pay and also that I should request after the payment that I made, to be put on a Holiday Viewing for one of the two decoders I have. Needles to say, I complied, only to be cut off ONE DAY BEFORE I am supposed to pay my account. I was under the impression and informed as such that the money I had to pay (which they provided me) would cover up to the 25th of May 2017! Now I must sit without a viewing, due to some-ones incompetence! Pathetic!

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6:26 am EDT

MultiChoice Africa / DSTV account problems

On the 3rd of March I went over to pricelock I was still in credit because i pay in advance so the first instalmnet for pricelock was suppose to be end of March, on the 27th I spoke to nkatko
ad advised that payment was still not taken off he advised he will sort out, last week my decorder was disconnected due to not paying and they wanted payment of R3003 i advised them i have been with miltichoice for 5year and i never had a problem they had my banking detaild and they did not deduct the money so according to me i will not
be liable for the the arrears due to there mistake
they advise me that someone from price lock will phone me this is 5iddays later and still no feedback or telephone cal received

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makalunathi
, ZA
Oct 01, 2017 1:09 pm EDT

Hi... was your problem ever sorted? I'm stuck in the same situation.

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3:09 am EDT

MultiChoice Africa / DSTV yearly subscription

Paid my dstv for the year when I was moving got it disconnected but was not told that if you leave it disconnected for longer than a month you lose your free month the add is pay for the year and only pay for 11 months but no one tells you that you have to use it in 13 months otherwise you lose the free month I think this is a total and utter rip off.

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12:36 pm EDT
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MultiChoice Africa / DSTV poor program scheduling.

First of all, I wonder (as do many other subscribers) how much attention will be given to this complaint.
Over the past 6 weeks I have had plenty time to watch dstv - repeat after repeat. Daytime viewing is a waste of time if one watches evening programs as well. This is a major gripe but my main complaint is the recording scheduling.
By using the 'TV guide' button to list all programs, I can select all the programs that I want to record for the week ahead. Any conflicts can be resolved by changing a recording to a rerun of the same program. Now, this is where there is a major problem.
So many times I try record sporting events and end up watching something completely different. Although the menu bar shows the time, program and date correctly, the recorded content is not that. The list of such instances is considerable and is extremely frustrating as luck has it that the required event is NOT shown again. I recently tried to record a sporting event and instead got 'Infinity nascar racing'. After stopping this recording, I then saw that this Nascar event was being screened live on 2 supersport channels at the same time - why?. My program had been moved to a later time but the recording time was not automatically changed! On 20th May, I set to record the RSA 7's rugby games ( 3 matches being rerun). What did I get -
Indy 500 race cars - couldn't think of anything more boring! Another annoying problem is that a program is advertised for a certain time slot but then starts 15 minutes late, thus finishing 15 minutes late. Does the recording time accommodate this - no! The program, King Fishers, is a competition with the winner being announced at the end of the program. I have yet to see who wins any of these challenges because the recording stops at the allocated time while the show continues.
You might say that your T&C's cover the occasional change but this is a joke. Everyday there is a problem with timing of shows.
Like other viewers, I pay a fortune to have DSTV premium but I often wonder why I bother. It is only LIVE sports that are on time - for obvious reasons.
Whoever does the scheduling needs to wake up and get things correct. Your software should be able to adjust all settings if there are changes made to the schedule. We pay for this service but certainly do not get our moneys worth.

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Dorothea Jackson
, US
May 25, 2017 10:16 pm EDT

I am having programming conflicts on a daily basis! All my favourite shows are recorded as whole series, but if I look at the daily recording list, there are always conflicts & in many instances, there are actually no repeats & the best shows are late at night, so I usually have to sacrifice 1 or more shows otherwise I get half a recording of one, then half of the other.

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2:43 pm EDT

MultiChoice Africa / DSTV dstv catch up plus

Good Evening,
I logged a complaint at 2:37pm this afternoon on Facebook after I could not get throughn on live chat. 7 hours later and no solution provided; the feedback returned is only through my posts on social media requesting follow ups on my service issue. I am sad to say that had I not requested an update, that I would still be waiting in vain. I am tired now of the service challenges every few days. Look at the website and search for my name... you'll see the number of times I've complained. I no longer trust not have faith in DSTV. I now wish to be compensated for the lack of service and would appreciate refunding me for the hours where your on line catch up service has not delivered as promised. I appeal to the respectful nature of the company and look forward to hearing from your Customer Services Manager soonest.
Regards, Nicola Conlan

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11:37 am EDT
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MultiChoice Africa / DSTV fixing error codes

I recently changed my Dstv to a pvr ... the first week the pvr was working perfectly fine and all of a sudden there was an error E16 I phoned about 6 six times and each call lasted about 30-45 minutes to try and sort out the problem, eventually I had to take the decoder to one of the branches ... it work fine for a few weeks ... now again there is a error E201 ... on the self service there are not even a error like that ... so I had to phone again and once again the call agents couldn't help me ... the guy eventually said after about 20 minutes on the phone he had to go he wail phone me back .. And he never did ... the service from the agents are pathetic ... so I have to pay for a service that I didn't receive .

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9:59 am EDT

MultiChoice Africa / DSTV eft payment not allocated to my dstv account for over 2 months

On the 6th April 2017 I had to pay my DSTV subscription via EFT because the website for card payments was offline. I emailed the proof of payment to [protected]@multichoice.co.za and to [protected]@dstv.com. The payment was not allocated to my dstv account so they disconnected my viewing. I called in to the call centre and the lady i spoke to said i must wait 2 days and the funds should be allocated by then but she can't re-connect my services in the meantime. I waited the 2 days and my service was still suspended. I called in again and the gentleman who assisted me was very helpful and asked me to send him the proof of payment so that he can attach it on my account and log an escalation so their accounts department can allocate the funds. Its almost 2 months now and they still haven't allocated the funds and my dstv gets disconnected almost daily whereby i need to call into the call centre and request that they re-connect my services and re-escalate the issue. I have had about enough of this non sense because it's costing me to call in everyday and the duration of the call is on average 20 minutes. Today was the final straw when the call centre manager advise me that the only way to resolve this issue is to go to the bank and ask them to reverse the payment and i must repay it again.

Can someone pease assist me with this? The escalation case number is 8745903.

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Furnling
, US
May 23, 2017 3:03 am EDT

They are useless this is what happens when they are the only provider they don't care about their customers I have been waiting 8 months now for a resolution to my problem wish we could get sky.

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2:31 am EDT

MultiChoice Africa / DSTV transfer of package between home and holiday home

I have been most frustrated on trying to move my viewing package form my residential address to my vacation retreat.
I have a premium package at home and an EasyView package at my holiday home. In the past I was able to disconnect my home package and transfer it onto the decoder at my holiday home and then reconnect both services when I returned home, so that some service, at least, would be left available to whoever wished to use our holiday home.
This option was made very difficult by DSTV when it decided that EasyView contracts could only be connected/deconnected on the contract payment date. The "holiday home" package was financially not an option as I was informed that this meant that I need to keep 2 full packages going : 1 at my residential address and 1 at my holiday home during the time I was on vacation.
This prompted me to bring my PVR with me this time, as you suggested in your adverts, and to plug it in to my dish at my holiday home. This was unsuccessful, even with assistance, and I then tried to have my home package disconnected and transferred to my holiday home. After some 33 minutes spent on my cellphone with DSTV Cape Town I was informed that they were having "technical difficulties" and that they would keep on trying . This morning I still have an error message and phoned again.
After going through the whole identification process again with a person identified as Lunathi, whom I experienced as being rather irritated by me, ( I am hard of hearing and do not follow conversations easily, as explained to her) and 23 minutes on my cellphone later, I was disconnected and had to start the whole process over again. This time I spoke to a lady called Olwethu and, again after some 14 minutes, managed to get to the stage where she informed me that my problem had been escalated to her supervisor who she said, would contact me on progress. I also was informed that my EasyView package, which is paid on the same debit order as my premium package has, mysteriously, been deactivated. This been a very frustrating and, indeed, deeply disturbing experience, not to mention that it has also consumed all my airtime! One cannot believe why this process which is advertised as being such a simple one, can be so difficult . I am presently waiting for the promised assistance and am having to make do with watching channel 100.
I also do not appreciate being made to feel like a naughty child when speaking to an advisor : even if my questions do not seem to make sense to her I would have expected more empathy, particularly after having explained about my hearing problem. Terminating my call was also not very nice at all, as I had to go through the whole process again.
Please improve this service.
Cust No [protected]

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2:03 am EDT

MultiChoice Africa / DSTV I cannot access my account nor change my password

I have been on the chat line 4 times without success. When I try to log in it says my password is wrong. I have tried both E. Mailo ande phone options but both tell me a new tempory password is being sent but it does not arrive. I tried phoning in but the person concerned only referred me back to the chat line. The person on the chat line says they will refer it to another department and come back to me. Each time however I am given the same instruction which does not work. I have requested that someome phone me but so far I have not had a call.
I am desperate ande need someone to call me.

Neville Young

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2:45 am EDT

MultiChoice Africa / DSTV installation of explora 2

Good day, I would like to advise of the utterly bad service received after paying R3200.00 to get our decoders. Yesterday someone from Blingstallation came and installed our primary decoder and wanted to charge us R2400.00 for the secondary decoder installation (this is damn ridiculous). We canceled the installation of the second one and did it ourselves. Now our problem started soon after the technician left with the following errors on some of the channels (note every second or third channel) E48-32 & E16-4. After spending the whole day on the phone with Multichoice trying every route we could the problem was still not fixed they then advised me that the problem is then with the installation of the decoder (this is after 5 phone calls and exhausting every cell phone’s airtime. Now this morning I call the installers and advice them what I have been told by Multichoice they then continued to tell me that should the problem not be on their side they will bill me R450.00 for every hour (I will not pay this as I have been told by Multichoice that the problem is then with the installation). Secondary decoder I cannot see what is showing as I just keep on getting no information available, I cannot record, pause or rewind while watching a show? (As per my understanding and the “getting started booklet” you are supposed to be able to do this, not so?
How am I going to get this sorted as I have already paid for a service I am not getting? I now seriously doubt going on with DSTV as my father used to have the same problems and he just ended up canceling everything. I am very annoyed with this; it’s wasting my time and my money.
Please give me feedback my customer number is [protected] their accreditation number is [protected].

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6:49 am EDT

MultiChoice Africa / DSTV airing of shows dropped

Mnet channel 101 broadcasted Master Chef Junior reality competition show every weeknight for the past 3-4 weeks only to stop airing it literally just before the finals (2-3 episodes at the most left to finish the show). Instead we are given filler episodes of Britain's got talent specials and the channel is now proudly advertising the new Britain's got talent show to start airing next week. What about the end of the Master Chef Junior? No "sorry" message on the TV during airing time, nothing said about it to us the viewers. Do you really think people like to pay to watch half shows? My money is better spent on an ADSL line and streaming off the internet if this is the service quality we are getting for monthly subscription fees that keep increasing. Honestly, with the ever redundant repetition of old shows on DStv, the only thing we viewers really look forward to watching are the premiers on Mnet and the sports. Now it seems its better not to invest time on these shows because we might not get to see how they end!

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4:13 am EDT
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MultiChoice Africa / DSTV account not being reconciled

Refer to Ref: 8661703.

Dispute literally thousands of phone calls and promises to rectify the account and consolidate all the credits Multichoice owes us, our account is still being suspended.

We had 2 accounts (for Bedfordview and Durban) and Multichoice created a third for all the credits it owed us.

We then asked for accounts to be consolidated so that the credits would reflect correctly. They are still not showing and despite the fact Multichoice owes us money, our dstv keeps getting suspended.

Will someone please contact us to resolve this issue once and for all.

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2:16 pm EDT
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MultiChoice Africa / DSTV news24's ongoing failure to present new "news"

Since last week, there have been no running exchange rate updates along the screen of News24 in South Africa; likewise, no stock exchange or gold price updates either.

For over 30 hours - since 12:31 on 15 May 2017 - the "news" content on News24 has not changed. A lot has happened in South Africa and the world, but where is the reporting on it?

There has been no attempt to explain, to apologise or to alert viewers to the fact that, clearly, there is a problem.

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3:55 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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MultiChoice Africa / DSTV - refund for paying on the wrong dstv multichoice account

i paid for 2 dstv compact accounts(R 365 + R 365 = R730) on the wrong multichoice account, using my internet banking, the money was transferred to DSTV multichoice ABSA account: [protected] instead of [protected], and i requested my bank (CAPITEC) to reverse the payment but they said multichoice did not grant the permission to reverse, so i had to make another...

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6:47 am EDT
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MultiChoice Africa / DSTV supersport

Hi

Could you please explain why this year you have stopped all HBO, showtime and sky sports boxing matches, and you are not showing any NBA games.You increase your prices, but then cut all the PPV offerings from your shows...the only reason i have kept dstv is because of the sport, i can watch everything else on netflix, amazon, HBO...last question, will you be showing the canello ggg fight in September, if not i will cancel my service as soon as the contract runs out, utterly pathetic DSTV.ill watch sports on sky and HBO.

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12:33 pm EDT

MultiChoice Africa / DSTV awaiting for installation now for 4 weeks of the new explorer.

My complaint after my old explorer has broke down

I was at the Pretoria MultiChoice Centurion Center 4 weeks ago and again visit the offices 2 weeks ago with out any success.

The said that on there system it shown that they have called me on the 21st of April but did not received any phone call.

It is ridiculous to think that you must phone a customer one time and think the problem has been solved.

How long must I wait before actions takes place.

Must I wait another month or two before I will be able to watch TV

Regards
Unhappy Client
David Viljoen
[protected]

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9:03 am EDT

MultiChoice Africa / DSTV I am complaining about the many new changes to the explorer decoder.

Why minimize the day-to-day search on one channel? Bring the option back to scan from ex: 8 am to 8am the next day! It's just easier that way. And one more thing, please stick to one decoder from now on! I had to swap out all of my good working decoders for new ones because I strongly believe that U did send out a disruptive code to destroy our old decoders just so we'd buy new ones.

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8:38 am EDT
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MultiChoice Africa / DSTV dstv premium package

I take this time to complain about the poor quality of the dstv premium package. i am a subscriber to this package and have noticed that multichoice has removed most of the movie channels i.e 107, 108, 109. i find this very disturbing as we pay R700 monthly to get as many channels as possible. also even in the available channels you seem to be repeating the same movies over and over again. the quality of multichoice has dropped dramatically and we are expected to pay R700 monthly for unsatisfying services. i am Mr X Thomela Id [protected] and cell number [protected].

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MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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MultiChoice Africa / DSTV contacts

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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