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MultiChoice Africa / DSTV / incompetent staff

cape town, South Africa

23/10/18

customer no : [protected]
[protected]

Every month for the past 3 months a few days before my payment is due, i sit with no Tv. happening again as i am typing this complaint
i get a error on my extraveiw and then i call in for assistance and suddenly all my devices doesn't work. Every time i speak to a call centre agent they tell me they will escalate my matter it will take about 15-30 minutes and that they will get back to me, 3 days later still no feedback from anyone not even a courtesy call. My kids depend on this DStv as they watch school programmes on there aswell. I find this service pathetic as i am in customer service myself and I refuse to pay my full subscription fee as this has been happening to often.

Ka
Oct 25, 2018

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