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MultiChoice Africa / DSTV / dstv call centre

1 Mthatha, South Africa

For the past two days the decoders have been updating, no notification was received. On 12th Sept the PVR was fine in the morning, that evening the smaller decoders in the rooms were not working, kept saying there is no signal and to contact service provider. The following day the PVR was saying the same thing, we contact dstv and the guy assisted, very helpful. We then tried to do the same thing that he instructed to do in the rooms, but it did not help. We then phoned DSTV and spent R150 airtime waiting, we told the operator that the airtime is going to run out as we have been on the line for over an hour waiting, the operator said sorry but they cannot call back, we told her that they need to master reset the decoder, she kept asking stupid questions even though we told her everything about the error message and what is been displayed on the decoder. The airtime ran out as we knew it would and still we were unable to rectify the problem. We pay so much to DSTV I have extra view in all my rooms I must still waste my airtime and not be assisted efficiently, for a problem that was caused by DSTV themselves. This situation better be seen to before I get home today. I don't have a problem cancelling it and rather watch Netflix. You people waste our time and money,

Ta
Sep 14, 2018

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