SUBMIT A COMPLAINT

MultiChoice Africa / DSTV / disconnection of my service

South Africa

Good day

My account number is :[protected]

I am seriously unhappy about the service I have been receiving from Multichoice due to staff incompetency. Last year August I cancelled my Indian bouquet and have not had it since .In October, November and December 2016 my service was disconnected at different times, I had to call into the customer care and was told the reversal was not done and was told it will be sorted out and apologies received. I am a good paying client, I pay my account before the time every single month and honestly am tired of calling into the centre and repeatedly explaining the same story. please check the record history with each consultant.

the reason for this complaint is that I now have received a sms once again saying my account is not paid and my service is disconnected!! seriously this is ridiculous, my payment for January was made on the 28 Dec!

VERY DISAPPOINTED AND ANNOYED!!

FAUZIA HALLIDAY

Fa
Jan 19, 2017

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