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Mr Rooter - Warren Ohio / Sloppy Job

1 Warren, OH, United States Review updated:

We had Mr. Rooter in to clean out our sewer drain that backed up into our basement. Every time I talked to the tech, the price went up, up, up. By the end of the day the total cost to clean some roots out of the line totaled over $1, 500.00. Mr. Rooter advised that we should replaced the line in our front yard - which we agreed. When they completed the work, we were left with a 3 foot high pile of dirt (approx 30 foot long). We then had Trumbull County come in to finish the work from their easement to the road. When they walked away, they left only a pile of dirt about 6 inches high. Big difference. When we called Mr. Rooter and asked them to come back and pack their pile in so there is not such a mess, they advised that they did not do landscape. We told them we did not want landscaping, us that they clean up their mess. They now want an additonal $250.00 to finish their work. We had paid them $4, 200.00 to replace the line in the front yard. Why should we have to pay an additonal $250.00? What a joke.

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  • Cy
      23rd of Jul, 2009
    0 Votes

    On 7/23/2009 John Smit and Joe of Mr. Rooter in Warren, Ohio came to an amicable agreement. All parties are satisfied.

  • Mr
      23rd of Jul, 2009
    0 Votes

    Thank you for giving us an opportunity to explain and understanding how sanitary excavations are brought back to "construction grade" and that putting gravel in to "bed" pipe is the proper way to install a new sanitary line. By following this procedure it assures code compliance and stability of pipe pitch. Gravel does displace dirt which will cause an increase in dirt pile height almost equal to the amount of gravel placed under and over the pipe.
    Anytime you have a new sanitary line installed be sure the contractor beds the pipe with gravel.

    Mr. Rooter of Youngstown plumbing has earned "Best of the Best" awards
    2007, 2008, 2009.

    Thank you for your support.

  • Cu
      29th of May, 2011
    0 Votes

    Mr. Rooter of North Central Ohio came to our house because we had a shower that wasn't draining. They charged us $362.94 and when they left we were advised by Mr. Rooter that we still could not use our bathroom or kitchen sink until we paid them an additional $500.00 (which started out at $868.00 and came down) to have them clean out our main line under the house which they wanted us to schedule that day. We told them that we wanted to think about it and the next day I called around to get competitive prices. We had the line cleaned out the next day for $267.00 and when asked other companies we called if they would have made two separate calls and charged us twice we were always told "no" that it would have been one charge and all were a fraction of Mr. Rooter. They also sold us chemicals for over $50.00 that I am researching now and starting to suspect I can buy for around $10.00. Of course no one in the plumbing business that I have talked to can tell me that these make any difference at all in your drains remaining cleaner. What a ripoff Mr. Rooter is.

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