Had leak in wall. Called Mr Rooter to get the leak fixed, and since the only way to get to the leak would have been to move the 11-year old water heater, also replace the water heater.
Technician came by, poked holes in wall where there was obviously no water pipes, and quoted me $1164 for replacement of water heater. I decided to go to to home store and purchase retail. Four hours later, technician found and fixed leak, installed water heater, and presented me with a bill for $1700+.
Had lengthy argument with technician and "service" manager as to why bill INCREASED when I supplied the major piece of hardware. Basically, they nickel-and-dime you to death. Basic install fee is $500. Removal (drain & cut pipes) is $246, install of new valves (after they conveniently cut off old ones) is $219. 18" PVC flexible gas line is $93. Fixing leak in wall was base rate of $500. BUT, an extra $145 to cut into the drywall, and copper pipe is a whopping $99 per foot.
Agreed on price of $1000 or all work done (it WAS an off-hours call). After tech left (while on phone with wife complaining about how hard he worked for lousy pay), discovered that he scrawled "no warranty" on the receipt. Called and asked for customer service manager, but have not heard back.
Meanwhile, I've placed hold on check, submitted complaint to BBB and am filling out paperwork to Texas Board of Plumbing Examiners