Mr. Lube Canada
Reviews and Complaints

mr.lube is ###ed up, never ever go there and waist youre time and money, just come to oil changers and get youre service done right. oil changes and emission testing.

I too, was an unhappy customer of Mr. Lube. I went in and opted to have Fuel System Cleaning done. About half a week after, my engine started vibrating hard, like it never used to and I brought it to my dealer. They couldn't seem to find the problem, so I took it to another mechanic. I was told by the mechanic that when the fuel system was done, it might have been done too quickly that the gunk that was washed away didn't get dissolved and that there may be some gunk stuck onto the injectors. I wanted to let Mr. Lube know what have happened so I emailed the area manager. He responded right away and agreed with what I suggested the problem was. He offered me to come in for them to re-do the fuel system cleaning at no charge. To think, that they would do this means that I will be taking their time and that I will be spending their resources. This is by far, the best customer service I have ever seen. I hope all Mr. Lube franchisees get up on this example. Even if the staff are not mechanics, at least they do what they need to and they treat the customers with respect and do whatever it takes to keep their customers happy.

I work is the service industry and find that people in general are far too busy to take the time to write positive reviews when they receive good service but have all the time in the world to write negative reviews when they are unhappy. I was an unhappy Mr. Lube customer. I went for an oil change at the Kanata Mr. Lube and at the same time got them to change the oil in my transfer case. When reinstalling the transfer case drain plug, they tightened it too much and caused a small crack near the plug. The manager at Mr. Lube advised me as to what happened and said they would silicone the crack to get me on my way but this would be a temporary fix as they had to talk to the owner but would ensure the problem was corrected to my satisfaction.

When I got home, there was a message from the Manager at Mr. Lube wanting to confirm that I got home and advising me that they would source a transfer case and send me to Mr. transmission to correct the problem when the part arrived. It was a Saturday when the incident occurred and on Sunday they called again to make sure everything was ok with the truck. I advised the manager that there was evidence under the truck that it was leaking a little as there was a small spot of oil under the truck about the size of a tennis ball. They manager told me they would prefer that I not drive my truck and that I should rent a car which they would pay for. They sent a flat bed tow truck to my house and towed my vehicle to Mr. transmission. Mr. transmission replaced the transfer case and my truck is fixed.

Was I upset with what happened? Absolutely! Would I go back to Mr. Lube for another oil change? Absolutely! We would all like any type of service we receive to go perfectly but the reality is no one is perfect and we all make mistakes. It's what we do to correct our mistakes that matters. Mr. Lube sent me to a professional company to replace the transfer case at their cost. I didn't ask for a rental car, it was offered at their expense. They incurred about $1, 200 in expenses to rectify their mistake.

I think the complainant that started this thread would have been impressed with Mr. Lube if he had given them the opportunity to correct his alleged complaint.

Kevin
A happy Mr. Lube customer!

It didn't happen that way at all. In fact, the 2 Caravans being compared was not to find a way to deny the claim. In fact, were you not asked to come in? So we could see the vehicle and to observe the proximity of the wire to the filter? But, you didn't. So please don't say we never took care of you because you never gave us the chance. We are always happy to reimburse someone should we cause damage to one's vehicle. You would have been offered the same courtesy had you taken the time to come in. You only heard what you wanted to hear, although your exageration makes for a good story.

I would personally try to do my own oil change and if not bring my vehicle to a qualified 5 minute oil change place and get what i pay for...

what would u expect?
it's a company that hires Liars and Criminals!
and yet still uneducative enough, to perform such simple task as oil change!?! lmao!
i suggest learn how to change oil yourself!, if u have a garage that is, or just go to a family owned mechanic shop
saves time and money. u just buy the filter and oil urself :)
there you won't risk of such failures, of waiting lines, the yukki coffee, and just the rude and obviously fake customer service, unless you enjoy supporting an unfair franchise?
anyways..just a thought..thanx for reading :P

No offense 'Beck" but based on my personal experience and the experiences of others that I have read both here and elsewhere - it would seem that the company you work for is not as forth coming on the problems they cause as you might think. Just once I'd like to see anyone from your company admit that an error on their part just 'might' be possible - instead of offering up all sorts of excuses and pointing fingers elsewhere. Despite what you might believe, you are not perfect. Your company is not perfect and sometimes things just go wrong. The longer your company continues to duck and deflect the worse it actually makes you look. My own experience has now made me a hard core advocate for others who have been screwed over by your company. You too will one day have an experience like this with some service provider and I hope when you do that you remember what YOU did to help the victim... Karma rules! You will get back what you give.

Sir, I work at a Mr. Lube and we take the quality of our workmanship very seriously. I'm sure if you bring your concerns to the manager directly he'll investigate your claim and if they were somehow negligent, they will take responsibility. One thing other readers should consider is what is the age and mileage of the car and what kind of service history it has. The oil filter is near the rear and bottom of the engine and when the rear seal is leaking (the gasket seperating the engine from transmission), it can appear that it is coming from the oil filter.

Unbelievable! After few hours of the emission test at Mr. Lube yesterday, the exhaust pipe of my car started to shake and made a lot of noise. When I took my car back to that ship next day, the attitude and behavior of the manager was rude and very unprofessional, and showed no interest to identify the cause. Never go back to this company.

Hey guys. I'm a do it yourself kinda guy. However my shop is a hour drive from my house in Scarborough Ontario. Once in awhile I take my vehicles to Mr lube for quick service. Just the basics when I don't have time to do it myself. I've been using them for years and haven't had any majors issues. Now that being said, Mr lube doesn't know as much as they want you to believe. I bought a used car with a sealed transmission. They said they could do the transmission service for that car no problem. I asked them several times if it would be done correctly and not to do a flush. They agreed and said 100 %. Well turns out they didn't know they had to drop the pan to change the filter. So they just changed the fluid and charged me 180. First off they put the wrong fluid in and lied to me saying it was the right one. Then no filter you guys know it's a complete waste if you don't change the filter. Car starts shifting rough, I'm thinking solenoid is failing. I took it to a transmission shop and they told me the filter wasn't changed and wrong fluid. Once they were done car drove perfect. I went to get my 180 out of the 600 I gave Mr lube for their service and they agreed they didn't change the filter but are giving me the run around. Now they are being very nice to me so far, cause I'm kinda big and maybe intimidating. Now I have built a good relationship with the guys at 2 locations and I will still warn people to be careful what you get done there. Oil change is fine but these guys can't do much beyond that. Don't waste your money and get someone trained to do it. Or do it yourself. I should have waited and done it myself.

I went to Mr Lube in Barrie, Ontario just to have my summer tires taken off and my winter tires put on. Well, during the change over, all tires were off and one of the so called mechanics ran over to the guy who had just taken off my front right tire and said" Here, let me help you with that." He then picked up a sledge hammer and slammed it on the disc
of my van. The guy working on my car said, "What the #### are you doing asshoIe?" I asked the guy beside my window what was wrong. He said nothing everything's fine. I left with my winter tires on. As I was driving home, my emergency brake light kept going on and off . Scared the freaking crap out of me. I didn't see him doing this to anyone else's car while I was there. This jerk definitely had something wrong with him, the parking brake sensor on my van needed to be replaced. I will never give them any of my money again, crappy service deserves to go out of business.

Went to Mr Lube on 16th Ave NW Calgary. The lady opened my hood, and not seeing the prop arm, rammed the hood open to the point where it was wedged open. Metal bent, paint chipped.

The lady apologized and even wrote it on the receipt. After they were done with my car, I pulled forward and inspected the damage. I was ignored by all the staff. When I finally got someone to take a look, he told me it was my fault. I waited around for insurance and contact information. No one would give me anything. I was told to leave multiple times.

After about an hour I was finally given the manager’s card. He did not answer his phone. When I did get ahold of him, he refused to give me any information at all until he talked to corporate. This was Friday, he said he would call Monday. He did not call. I called him and he said that his Area Manager told him to deny everything. I asked him about the video they claim to have. He told me that you can see in the video that the lady opens my hood too far and it stays wedged open without the prop bar. Then he repeated that his area manager told him to deny anything happened. I reminded him that the lady who did it, wrote that she did it on the receipt.

He then told me that he would talk to his area manager again and call me the next day by noon. He did not call. I sent him a text at around 8pm asking him why he is still ignoring me. He texted back at 10:30pm, saying that he was not ignoring me and that he had passed on the case to his area manager and that he was not going to call because of that. And that is not ignoring. When a manager says they will call you 2 days in a row, and they don’t, then flat out say they were not going to call at all, that is ignoring.

It would have been nice to have got a call, like he said he would give, just to say that corporate was going to look after my case. Instead he just left me in limbo, not knowing if my damaged car was even being thought about.

I have been ignored, lied to, told it was my fault, had calls not answered, had calls not returned… It has been 7 days now and I have not heard a word. Mr Lube on Facebook has said they will look into it but I see absolutely no value in that correspondence.

Tomorrow I will see if the news agencies will care about this story. The cops told me to give Mr Lube a chance before filing a report. The report will be filed tomorrow. The cop I talked to told me to take the manager to court for poor business practices and not providing insurance information. They also said to take the company to court for the damages. Since I got absolutely nothing from Mr Lube at the time of the incident, I reported it to my insurance company before I drove away.

This company’s manager told me he won’t pay a dime and that it is my fault. This company’s area manager told the manager to get rid of me and Mr Lube won’t pay a cent. Best company practices ever! Best company ever! I think I am going to get a bunch of competitors coupons and hand them out in front of Mr Lube, letting people know what they did to my car, and film it and put the whole thing on YouTube. I am going to try and have some fun with this. I might as well. I am already the one paying for the damages. Maybe my YouTube Vlog will have a happy ending… I doubt it. It will probably end in court. I am broke and will represent myself. Mr Lube is a huge company and will have expensive lawyers. Even if I lose, should be fun. Oh and I started filming Mr Lube. MrLubeSucks.wordpress.com

Engine oil changed(standard oil, manufacture filter) by Mr. Lube on Nov. 15, 2015 with odometer reading 12000 km.
The car was asking me to change oil again on Dec. 16, 2015 with odometer reading 14750km.
Wonder why.

I changed Engine oil changed(standard oil, manufacture filter) by Mr. Lube on Nov. 15, 2015 with odometer reading 12000 km.
The car was asking me to change oil again on Dec. 16, 2015 with odometer reading 14750km.
Wonder why.

they are terrible

I've used Mr Lube Twice, first time I went in the Upper Deck Technician did in fact check my Brake Fluid & DID infact leave my Brake Fluid cap loose, upon finding this out before a trip I called them they said & I Quote "We Never Check Brake Fluid" no harm came of this all is ok with my Brakes. Upon the Second Visit I had an Engine Flush done at the recommendation of the upper deck technician my vehicle is of advanced mileage so I thought that would be a good idea after his explanation, heres what pissed me right off, I took my vehicle to a friend of mine who is a mechanic I a noice under the car (completely unrelated to any work Mr Lube had done) however upon further inspection My Mechanic had asked me if I'd ever Greased the 6 Grease Nipples on my upper & Lower Ball Joints & my outer Tie Rods, I simply replyed Mr Lube did them not 5000 klms ago all 4 Ball joints were DRY both Tie Rods were DRY No Grease, this was simply not overlooked it was not done. had myself or my wife been driving this car @ hwy speeds and a ball joint or a tie rod broke this could have been devistating to our lives and the lives of other drivers on the road, now I know things break, things get missed but this was a bit more than a mistake it very well could have cost a life or two and having worked in a grease pit in my younger years, we had to torque the oil plug to Manufacturers Specs, Count out to the upper Deck Technician how many Grease Fittings there were & if they all took grease we had to Physically show we torqued the Oil Plug and that the oil filter was tight, Mr Lube could have learned some lessons from this company its called double chaecking your work and being cautious of the customers investment, when I talked to Mr Lube this was their response "Well we must not have done it so what do you want me to do " that simply is not acceptable to me nor is it a professional opinion, some may say well you used ot work in a grease pit do it yourself I say to you I took it to what are supposed to be professionals in the lubrication industry they should know their work. They have lost my business.

I live in Guelph & this was the first (and for sure the last) time I went to Mr.Lube. After they did the oil & filter change on one of my two BMWs & I was paying for the services, another employee who didn't even service my car, comes over & slams the hood so hard that I jumped in my seat. I was on my lunch break & had to get back to work soon. The only mistake I did was I did not get down the carright then to see if anything happened. So I drove to work & as soon as I parked my car, I went around to have a look & I was pissed off to see both the front grills hanging loose. I drove back to Mr.Lube right away & showed them what they did. But all they did was tie the grills around so that they wouldn't fall out & told me that they will have the manager call me latest by the next morning. The manager never called back so I went back a couple of days later. Again the same answer, that the manager will call me. Again, no one called. Again I went back for the third time. Same thing repeated again. Finally I lost it & the next week I went in & when they said the manager was not around I told them that if he doesn't call me to resolve this issue, I will have to take the matter more seriously. Finally the next day he called me & said he will talk to the owner & the area manager & get back to me. More than a week passed by, still no answer. So I called back after a week & all he had to say was "sorry it was not our mistake so nothing much we can do". Without even having a look at the damage, how can someone conclude anything? I have never experienced such a worst customer service & being in the customer service industry itself I am just totally disgusted the way Mr.Lube handles customer service. I told my boss, my colleagues & even my neighbours about it. I will get my car fixed but Mr.Lube lost at least 7 customers & I will keep advising my friends to never bother going to a Mr.Lube.

I'm a female, and I've been working at Mr. Lube as a Lead Hand for over 2 months now... I'm not complaining about the services we do...but the shop environment I work in is totally f***ed up...EVERY GUY...OLD, YOUNG, MARRIED, IF YOU'RE A GIRL...WILL BE PERSISTENT TO BE ABLE TO GET INTO YOUR PANTS. I swear to God...I dated someone for about a month that also worked at Mr. Lube..and the guys that worked with us did every single thing in their power to destroy that relationship... and they were successful at all.

f*** MR. LUBE. EVERYONE IN IT IS f***ED UP. EVEN THE OWNER.

I went to Mr, lube on warden and Eglinton to change my front winter tires. after an hour and half I was told my lug nut is broken and they need $200 to fix it, I left Mr, lube with broken front tire lug nut.
I complaint to H/O, the manager of Mr. lube on the above branch contacted me " we will give you $40 for broken lug nut" Now the lug nut that they broke and they wanted me to pay them $200 plus taxes, only cost $40 to replace.
Can anyone make sense out of this?
How big company can operate as such?

I went to Mr lube on warden and eglinton to change to winter tires. after an hour and half I was told my lug nut is broken and they need $200 to fix it, I left Mr, lube with broken front tire lug nut.
I complaint to H/O and Manager of Mr. lube on the above branch " we will give you $40 for broken lug nut" Now the lug nut that they broke and they wanted me to pay them $200 plus taxes, they were willing to pay $40!
Can anyone make sense out of it?
How big company can operate as such?

I went to Mr lube on warden and eglinton to change to winter tires. after an hour and half I was told my lug nut is broken and they need $200 to fix it, I left Mr, lube with broken front tire lug nut.
I complaint to H/O and Manager of Mr. lube on the above branch " we will give you $40 for broken lug nut" Now the lug nut that they broke and they wanted me to pay them $200 plus taxes, they were willing to pay $40! any anyone could make sense out of it?
How big company can operate as such?

On June 8, 2016, I've been to Mr. Lube in Moncton, 1684 Mountain Road to change my oil and the winter tires as I usually do for the all three cars that I use along with my family. Everything was fine, the same old routine in which they try to sell you what you don't need, some new faces (I was always wondering why this personnel turnover but now I think I know) till the point where I had to start the engine. That was the moment when my nightmare started. The engine had no intention to work anymore. And from now on I will talk in stages of lies and deceiving:

1. The staff from MR. Lube tried to get the job done asking me repeatedly to turn the engine on. After they checked the fuses and other small things the car didn't started at all. In the meantime the car from too many attempts to be started went into the "theft mode". At some point they put a tester on it and the result was "faulty cam position sensor prevented start check from being completed, PO342" according to the comments from my invoice. In the end we decided to let the car there and to talk next day with the manager.

2. I came next day and I spoke with the manager. He told me very polite that if is their fault they will fix it. In order to do this I have to pay the bill first and then they will send the car in a garage that they would trust. I paid the bill, I told them to send the invoice via email, and I gave them the key from the car leaving and waiting for a call from them.

3. After I paid the bill I received the sticker with the new mileage for the next oil exchange. Although I paid for a high mileage synthetic oil, the next exchange was due after 4 or 5000 km instead of 7500 km. I asked them why? And a blonde tall guy with a beard told me that "this is the regulation." This was very weird and even if it was true they should have warn me. In the end they printed another sticker with the real mileage.

4. The call came and the result was that the car is in the "theft mode" and this is not their fault, and they will not pay for this. What I need is to reset the computer and this can be done only at the Chevrolet dealership.

5. I went to the Chevrolet and I spoke with someone there. The person told me that in order to reset the car I need to keep the key in the contact at the first position for about 15 min.

6. I went back at Mr. Lube trying to negotiate with them about the issue. I told the manager that being in the "theft mode" is not an issue in itself, we need to see why the car went into that mode, and most likely entered into that mode because I tried repeatedly to start the engine at their personnel request. He didn't want to hear anything.

7. I went to the car and I tried to reset the computer according to what the person from Chevrolet told me and it didn't work. Then I went back to Mr. Lube's manager Mr. Jack and I told him that being in "theft mode" was not the real issue. Then I told him that I want to bless him because in my system of values we "turn the other cheek".

8. I picked up my car from the garage and brought it home. When I opened the trunk I realized that the winter tires were not there. I went back at Mr. Lube and I asked them where my winter tires are? I wanted to use them for one more season. The tall blonde guy with beard told me that he cannot give me back the tires because they were too used and, again, it was against the regulation. I asked him why you didn't tell me yesterday. He said because you left. Was I supposed to sleep there in front of Mr. Lube to find out that information? However that was the moment when I started to realize that I "turned the other cheek" and they transformed me in a punching bag.

9. I was waiting for the invoice to come via email and it didn't. So, today I went back to ask for my invoice. After another lies "maybe is in the junk box" I realized that I am the victim of an intentional act. I asked the manager Mr. Jack to print me another invoice. He printed a void one just with my name and address on it with no amount of money paid. I asked him to give me the real invoice and he started to tell me to not raise my voice to him otherwise he will send me out of his office. In the end he gave me the invoice still without some parts like that code for the online survey in it. He told me that I will receive this via email. At this point I didn't receive anything. When I read the invoice I discovered that the incident was mentioned in the "service comments" area like this: "faulty cam position sensor prevented start check from being completed, PO342"

Conclusions:

What I believe it happened is this: at some point one of the guys struggled hard to take the air filter out to tell me how dirty it was, like every time when I go there. The air filter cover has a problem with one of the screws and probably in his determination to squeeze 20 more dollars from me, the guy touched a sensor who is by the filter, very important in ignition. Then one problem led to another and in the end the car didn't start everything happening as I said above. Again, this is just a presumption which however doesn't matter at all because I do not intend to ask any compensations.

Anyway, what intrigues me was manager's decision to send the car to a garage in order to see what is wrong with it even though he it was mentioned on the invoice "faulty cam position sensor prevented start check from being completed, PO342." Then how could he say that the problem was that the car is in the "theft mode"? Even a child knows that if you try to start the car to many times, like it was my case, the car will enter at some point in this mode.

Then all those lies about the mileage and the new due date, why were those necessary? Why did they confiscate my old tires without telling me anything? That was my property.

And the stupidity of all stupidities! I use to go at Mr. Lube because it is very close and I like the fact that you don't need an appointment. My family has three cars and for each of them I change the oil and the tires periodically. If they would look at my history will probably see hundreds of dollars paid already. Only for this car Chevrolet Aveo I can read about 7 services like oil or tires change and I have two more cars. If I am your client and I brought you all those money already then why do you treat me like this? This is against any business rule. With a bit of diplomacy you would have probably paid some money to fix my car and then you would have had a happy client. Or even a nice word would have made a big difference in all this nightmare for me.

Anyway, considering what happened I decided that is a civic duty to warn everyone, individuals and public institutions, about this experience.

My daughter took her car into Mr. Lube in Pickering, On. They don't have bays, but hoists. When they lifted the car on the hoist, they dented the rocker panel. This was back in November. Not thinking they were going to damage her car, she never inspected it. It wasn't until the paint started coming off that she noticed something was wrong. She took it to her dealership, as she thought it may be a paint issue. The gentleman at the dealership came out and bent down to look at it, and that is when they noticed the dent. In order for it not to rust, we had a quick paint job done on it, and very glad we did, as it showed the dent perfectly. We took it into Mr. Lube, after we contacted the head office, and when we got there, they were rude from the start. They said no tapes were available. Even though they hoisted it up and could see that it lined up, they denied that something like that could ever happen, We have photos of the car on the hoist, showing the dent in comparison to the hoist, and because of this, the 6 employees of Mr Lube decided it was time to become intimidating. They refused to talk to my daughter even though she is the owner. They lowered the car and told her to get it out of there. When she has tried to post comments on the facebook page of Mr Lube, they deleted her and blocked her. Head office refuses so far to get back to us. I would recommend that everyone stay away from Mr Lube as customer service is non existent.

I went today for ATF change. I confirmed with the tech not to flush. I need only drain/fill. After doing the job. He again mentioned we did flush. OK than I paid and left the bay. On the way back I started hearing whining noise when I accelerate the car. By the way it is fairly new car 2013 toyota matrix.
Everything was find until the service was done. So to test drive I went to highway and drove about 3 km to confirm what I was noticing was infect true.
It was high pitched sound. I drove home. After dinner I warmed the car up and popped the hood. First thing I noticed that the ATF dip stick was different color. That I could accept but the next thing was the ATF level was way too low. Even lower than the low mark. I am waiting to go back to this shop to tell the bad job they did on my vehicle

Hello
I recently bough a used BMW from a private owner in Vancouver, today I change the engine oil and find out that oil filter that Mr Lube used was wrong size so I check other work have been done at Mr Lube, They spray paint the drain and fill plugs if it expose they did not spray paint it if they can't access it. They spray paint so you look and think it been done, Fact none of the fluid was change at all.
the last bill from MR Lube was over $1000 that was in June 2015 and still under 5000 km, So I change all the fluid myself,

Engine oil changed(standard oil, manufacture filter) by Mr. Lube on Nov. 15, 2015 with odometer reading 12000 km.
The car was asking me to change oil again on Dec. 16, 2015 with odometer reading 14750km.
Wonder why.

I had Mr. Lube (North Vancouver BC) maintain fluids on my Acura TL since I bought it in September 2010 with 50, 000 km on it. In July 2014 they did a transmission fluid flush and replaced the fluid. In November 2014 I was looking at a few things under the hood, by chance I checked the transmission fluid with the car running and on level ground, and it was overfull. Not just a little overfull, but past the "full" indicator line on the dipstick almost as far as the distance between the "empty" and "full" indicator lines. I took it to Mr. Lube to show them. The technician told me that "with these cars you are supposed to run it, then turn it off for 30 seconds, then read the transmission dipstick. He read the fluid level by his method and thought it was OK... but these cars like most are supposed to get the transmission fluid checked with it running. So much for Mr. Lube's current radio advertising that they know all of the manufacturer requirements, even the rare ones. The transmission died with finality on Jan. 2/15. MR. LUBE YOU INCOMPETENT SOBs... I JUST PAID $4, 450 TO REBUILD THE TRANSMISSION ON AN ACURA WITH ONLY 104, 000 KM ON IT.

I Did a oil cleaner that was put in the motor that the tech recommended At splash oil in bridgeport ct north ave and it mess up my motor there saying that there not responsible he put 4 and a half of oil and two bottle of that junk the guy couldn't tell me what was in the bottle all he said is they just sale it it not going to look good for them in court

I’m very disappointed by the fact that being a loyal customer to MR lube, i went to one of your location to get my tire replaced but the garage denied the service as they wanted to go home and was in hurry to close the garage, it was still 15 minutes left for the closing tire.

I went to Mr. Lube located at Walmart#3029 @Parsond Road for my Tire change on 11-May-2023@9:35am.

I have a 2017chevy Malibu and my tires were on the rim. They charged me $128 plus tax. I inquired at other location and I was told it's $80plus tax.

I'm really pissed with this unreasonably high price.

I went to Mr. Lube on December 4 for regular oil change. It was done swiftly. But, once I left the place, I noticed an odd smell. I got suspicious. My car was emitting unusual amount of white smoke, once i was on highway, I felt number of jerks. My car won't move without jerking now.

I went to Mr Lube on November 22, 2022 for winter tire change and was informed that I needed to get new tire bolts by law which I later came to found out that This law doesn’t exist.

I came today to change my oil, they do the service as well and they add extra oil on the old oil without they clean it well and after thus it the gas start come from the muffler as purned my car mix oil with gas they cost me 204 $$ canadian dollers and the damge my car , the manger lies and i need my car fix

I used Mr Lube service at the Guelph location to regular oil change in my SUV. Next day there were oily spots on the garage floor under the car, and the oil level was 1cm above upper limit, also 2 covers
(oil filter and drain bold) were missing. I had returned to the store; after my complain they re-install covers (forgotten to install after oil changed) and corrected the oil level, but this was not very pleasant experience. First of all, they lied about putting new covers from their stock (installed old ones, originally from my car, dirty covers), finally didn't want to give a new receipt for the service provided.
It was my first and last time visit MR Lube shop. No recommended.

I went to the Guelph Ontario location...
These guys are vultures looking for any weakness of perception or knowledge to exploit in the customer. They were helpful, especially since I am a big guy and have decent car knowledge... BUT They said my cabin air filter was too dirty and needed to be changed, my fluids were dirty and needed to be changed, that it looked like a needed a full tune up... This was 3 months after I bought the car at my dealership dumped 2 grand into the car with a 200 point inspection. When I pointed out that my dealership JUST checked all this stuff they backed off and tried another grifter approach. For the 20 minutes I was there, they pushed 5 or 6 unnecessary repairs on me, saying my car needed it. I am never returning to ANY Mr. Lube location!

I have only ever had possitive experiences at this Mr. Lube location! They keep my car in fantastic running shape and they have educated me greatly on my vehicle and it's maintenance needs. I would not trust any other shop with my family's vehicles! Just one question though...how is fast food bad for your car?