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Motel 6 / staff /customer service management

1 Clinton, MD, United States

We had a group reservation to check in on 1/19/19 at the Dania Beach Florida Location and upon the buses arrival at 730pm there was not a staff member there to help or check them in... it took several phone calls and finally a staff member finally arrives and able to assist customers at approximately 9pm. Manager never showed and guest services was very unprofessional and unhelpful. So u have a bus of 20+ people and 2 drivers with no room and not sure what to do. By 11pm everyone was finally checked in and able to get rest. I need everyone checked in under the group Capital City Seahawks refunded for the one night stay. This situation was handled very unprofessionally and poorly. Not to mention not once did a manager get on the phone(when requested) or show up to make sure all guess were being taking care of.

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