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Motel 6 Customer Service Phone, Email, Contacts

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1.1 1033 Reviews

Motel 6 Complaints Summary

33 Resolved
999 Unresolved
Our verdict: If considering services from Motel 6 with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Motel 6 reviews & complaints 1033

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R
1:04 pm EST

Motel 6 not up to code in room, dirty, tv listings were different than promised

I stayed at motel 6 on 01/21/2016 in carson city, nv; I decided to stay at this establishment because it was the right price at the moment. I paid $45.00 for a two bed room, once I entered the room there was a stench of old garbage, dust on everything, and worst of all... My hotel room door would not close! Seriously. I want a refund!

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12:32 am EDT

Motel 6 service

July 13, 2015 I checked in the hotel in room 212. They were doing repairs, there was alot of noise, no big towels, no ice machine, roaches, and bugs. I left and came back, there were kids yelling & screaming in the room before mines. The door kept opening closing, & cars was arriving every two minutes. Called the front desk to tell to call the police. She said "they have been here already". I asked to be moved to another room, but they said they had no more vacant rooms. This went on about until 5:30 am. Went to the lobby to wait in the manager early that morning. Two other tenants and i. Manager didn't show up until 10:30 am, which I stayed in the lobby the whole time. Manager offered me $10, I refused, she wrote her name & number for me to call cooperate office. I have had three sets of complaint numbers, cooperates office respond was "someone charged that room that night". No way someone else is being charged and I am not being refunded.

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4:14 pm EDT

Motel 6 bedbugs crawling on my pillow

On June 30th 2105 I stayed at Motel 6 in Essington PA near Philadelphia airport. Here is the video that I shot of bugs crawling on my pillow.
You can also search for it on youtube. Use these words:
Motel 6 Essington bedbugs

The crazy thing is that they won't address it.

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5:20 pm EDT

Motel 6 bedbugs

On July 23, 2015, I checked into the Motel 6 with plans to stay until the 26th. On the afternoon of the 24 th, while taking a nap, I was bitten by bedbugs.

I went to Walmart and purchased bed bug products and returned to the motel where I proceeded to strip the bed I was sleeping in. Lo and behold, the mattress had a hole in it the size of a golf ball. I photographed the hole and sprayed the bedbug product in the hole. I fumigated the whole room and left for a couple of hours. When I returned, there were several dead bedbugs on top of the mattress, I photographed them as well. I informed the front desk and was told that management would call Terminex Exterminating, and if they found any bedbugs, I would get a total refund. I checked out, I had a credit of $86.00. To date, I haven't received the $86 credit nor have I heard from management. When I called the corporate office, I was told to call the motel manager, Jered. Jered has not returned the call, nor have he sent the refund.

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12:57 am EDT

Motel 6 air conditioning and pool

I made a reservation here for 5 days while we looked for another apartment. We were previously staying at the one in Beaverton it had not been renovated. It was dirty and it was a smoking room so it smelled like cigarette smoke. At least the ac worked a wall unit. The beds were pretty old covered with plastic and a mattress pad. Then we switched to over here the Tigard location it has a pool and it's renovated. I get there check in get to the room only to find out that the Ac isn't working and the pool was closed for the first two days here. Those were 2 very hit days it was unbearable! We were dropped off here with all our stuff we couldn't just leave if we wanted to. Here it us the last night at this location and the ac acts up again! Very disappointing. I fell as though we should be compensated for at least 3 nights of our over two week stay with the motel 6 chain. Julia S.

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11:01 pm EDT

Motel 6 hispanic migrant workers

Approximately 2 weeks ago a bus load of migrant Hispanic workers arrived at the Motel 6 in Marshalltown, Iowa. Every night around 10:30 pm to 11 pm. the Hispanics spend over one half hour filling 5 gallon buckets of ice from the ice machine to fill coolers they use in a common area on the Motel property(quiet should be maintained after 10 p.m.). I've seen the Manager/Owner of the property mixing with these workers. About a week ago, he scolded white workers (workers working on a natural pipe gas line in Marshalltown, Iowa) for filling their water coolers before going to work (early in the morning) in 80 - 95 degree weather. Seems to be preferential treatment for Hispanic people.

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Alan Millard
, US
Jul 26, 2015 2:22 pm EDT

To whom this matter concerns:

I have been staying at Motel 6 since I was a kid, with my dad and I staying in one when the rate was $6.00 per night, how the franchise I understand got its name. I have a dog, and it's great how pets are allowed to stay free. 

Yesterday, July 23, 2015, at about 4 pm I went to check in at the Motel 6 in East Wendover, Utah. The young woman at the check-in counter informed me that she could not rent a room to me because I had been placed on a do not rent list. This took me by complete surprise. I asked her why and she was vague as to the specific reason. During my last stay I told her I had complained of there being cigarette smoke coming into my room, apparently getting into the ventilation system from a smoking room adjacent to the room I was in. (which the front desk attendant informed me was apparently taking place.) This complaint was apparently held against me. I am allergic to cigarette smoke and had a non-smoking room. Upon my departure, the attendant, whose name I believe is KIm, was apologetic, stating that they were going to check out the problem. Little did I know that he was going to hold this violation of the terms against me for the next time I came to stay. I had spoken to him before when I have stayed there without there being any problems, but he apparently held my complaint against me. 

However, I wanted to resolve the issue because I needed a place to stay for the night. The young woman gave me Kim's business card and told me to call him. So, I went out to my car and called the number on the card. The first time I called, I was hung up on, and the second time I called the young woman I had just spoken to answered. She then told me Kim was not available, gone until Monday. (Why did she mislead me as a way to contact him?) She was leaving me no way to resolve the issue. Although I was unjustly treated, she was being accusatory toward me.I then hung up and drove away. I have never been treated so wrong by any Motel 6 (or any other chain) in my life, and I stay at them with my dog on a monthly, if not bi-weekly, basis. I was not informed that any problem even existed or told that I would not be allowed to stay at this Motel 6 nor provided a chance to discuss this matter prior to attempting to check in. Instead of trying to be more accommodating and in any way attempting to make up for the breech of the smoke entering the room, I was mistreated a second time. 

I feel very wronged by the way I was treated, and as a result I thought it is necessary, as do several others who stay at your chain, to write you this letter of complaint--a first for me. I appreciate you addressing this matter.

Sincerely,
Alan Millard

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D
11:21 am EDT

Motel 6 cockroach

dirty cockroach all over walls could not get clean towels some kind off dope and razor blade cuts in table i slept in car wash my hands and face in sink shower to dirty look like a junk yard clean parts in tub big deal they took 4.00 off bill wifi did not work 3 trips to office reset router told it was my computer i will never spend my money again i stay in n.c. 48 weeks a year on business stay across street at days inn it is the worst at stayed at 40 years on the road rather stay in car and shower at truck stop now you can put me on your national do not stay list stop letting drug dealers run there business out off you motel and leave the light on only 2 work in the room front desk told me i did not know how to turn on

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9:03 am EDT

Motel 6 terrible service nasty room and manager was a hot mess and rude as well

I live in Iowa and I went to visit my daughter and grandkids who have lived in Memphis 5yrs now. Well my husband, step-daughter and my son drove over 689 miles to visit my daughter. I booked the room three weeks in advance we arrive at the motel on April 29th and was planning to stay at the motel 3 days. We get there and they give a non-smoking and we asked for smoking. So we were a bit heated about that. Then my husband argued with the manager so we finally went to our room. OMG I myself and my husband was blown away at the sight. The room was beyond disgusting it was terrible we ended up calling corporate and I took tons of pictures. Eventually we went back to the front desk and they put my 198.00 back on my credit card. I showed the manager at the front desk the beyond disgusting pictures and told them you need to close. How can you rent something out like this in the condition that it was? I wouldn't keep a fish here dog or cat. We were tired from driving several hours and had to find another motel 6 12miles away. It was a little better but were burnt out by this time. Eventually we ended up staying with my daughter and grands until we returned home. I have pictures of my findings MUST SEE! I had 11 photos total but the file was too big ... The 1st picture is a dead bug on the wall just left there. The 2nd is the drawer broke out and left just the way you see it! It was dirt and whatever that object in the bathtub. Looked like they the made the bed and bounced. All kinds of spider webs we never unpacked and left never to go back after arguing with the manager! Almost forgot and nowhere to hang your clothes I'm still totally annoyed!

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Crayola Boo
, US
Dec 22, 2015 11:59 pm EST

My name is Kayla wells and motel 6 needs to know about dell Patel. He been trying to get me to marry Harry a manger at his location for 15000 so he can get a green card Dell has stippter in the bk of the office or his his room which is on the motel 6 location He was trying to get me to go to his room so he could be my sugar daddy as he called it. I was working front desk at motel 6. 831 s lrby st Florence sc I was living in room 104 with my two kids N they put me in to 104 cause there a door that conjoined 102 they was trying to get me to go in to engage in sexual activity. I didn't know what to do me and my two kids didn't have anywhere to go so I was trying to do everything they ask Just not the sex n marrying part. Wen it came down to go to Dell lawer n to go to the court house to marry Harry n I didn't go they started cutting my hours. No Harry slapped me on my ### and I didn't like it I felt gotta place there I am physically and mentally scarred by staying at motel and working at motel 6 They have never gave me a pay check the whole time I worked at motel six n so much more

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Go to 666hell666 Mr Fitch
Morro Bay, US
Aug 27, 2010 8:25 pm EDT

I was a victim of sexual harassment by Mr Fitch and forced to have sex with him behind his wifes back. The bed buds make me itch and Mr Fitch makes my butt itch.

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Robert Davis
,
May 19, 2008 10:36 pm EDT

After registering and paying for the room, the attendant said I had to let them make a color photocopy of my driver's license in order to stay at the facility.

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employee@motel6
Miles City, US
Apr 14, 2011 10:43 pm EDT

I AM SERIOUS THIS IS A VERY SERIOUS MATTER.

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employee@motel6
Miles City, US
Apr 14, 2011 10:24 pm EDT

YOU NEED TO CONTACT CORPORATE MOTEL 6 @ 1-800-4-MOTEL6 THEN I SUGGEST YOU CONTACT A LAWYER.

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L
11:07 am EST

Motel 6 very outdated room with a lot of disrepair

My wife had been driving from upstate ny all day to beat a snow strom. We decided to stay at motel6 for the night, once we got our room #48 we brought in our lugage to rest for the night. The first thing that happened was the light didn't work. We called the desk to have it fixed, he ended up replaceing it with a smaller lamp. Then I went to lock the door for the night and the saftey lock didn't work. Went to the bath room and the door would not stay closed because the latch did not line up with the hole in the door casing. The hot water handle on the one sink was gone so no hot water there. The internet was also very very slow. So we just called it night and chalked it up to experince. If it were me running a bisness like that I would probably make an effort to refund or at least part of the money that was spent on the room. Other than that the place was clean.

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3:02 pm EDT
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Motel 6 horrible room and service

I ended up leaving a day early because I couldnt take it anymore! The cable only worked sometimes, there looked ike bedbugs, there was feces all over the side of the toilet and what looked like blood in the sink. It was filthy, I had to practically beg to get the room cleaned. Then when it was "cleaned" all that was done, was make the bed, and put a roll of toilet paper on the floor. I ended up cleaning the room myself. When I did checkout early the clerk threatened to charge me more!? I wasnt even asking formoney back. I understand this isnt a 5 star hotel, but a clean safe room was what I expected, and not to be charged more when I checked out early because the room was so horrible! I ended up having to pay for 2 hotels. I will be going to bbb, yelp, angies list after this submission. Im giving motel 6 a chance to make this right first.

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7:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Motel 6 customer service / quality of employees

I would usually stay at the Motel 6 in Amherst, NY when I would travel in to visit my daughter. I would usually arrive around 1:00 to 1:30 in the afternoon and the past employees would be helpful and allow me to check in. Today, I had the unfortunate encounter with an employee who should be on the unemployment line. When I arrived she said check in is 3:00PM. I explained that they informed me I could possibly check in early when I made the reservation. She stated they should not tell me that because, and I will quote, IT IS MORE WORK FOR ME, end of quote. Mind you, the only person in the lobby is me, phone is not ringing, and she is looking at her cell phone. Obviously, not a question of more work, it was a problem to do any work! I have been in business for 45 years dealing with customers. I preach to do everything you can possibly do to make a customer happy...they have a choice of what business they choose. I have stayed before and walked out a side door and almost stepped in dog poop...on the sidewalk. Motel 6 is the lowest end of the motel food chain. They will stay there with the quality of employees, training they are given, and ability to pick up dog c***. There are more than enough choices of other hotels in the area that have employees that give a crap. Avoid this dump like Ebola!e2f78

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2:49 pm EST
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Motel 6 room

It is way over priced. I will never stay here again. They don't even supply the little shampoos and conditioners. There is no hair dryer and the tv's are really small. The walls are really thin and you can here the planes taking off and landing all day and night. If you have dogs there isn't a lot of room to walking them and there isn't a lot of parking either. The beds are terrible, they feel like they were from 15 years ago and they haven't changed them. No coffee pots in the room. If you stay for more than a night you have to keep going to the office to get your card to work again because they keep changing them at noon. I was in room #218.

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Update by brmp11
Feb 08, 2014 2:53 pm EST

The maids have very poor English and the Denny's across the street was horrible. The waitress let our food sit there for 5 minutes and get cold before we got it.

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10:27 pm EDT
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Motel 6 very rude unprofessional

I had an issue with an AC unit in my room. I went to the front desk and got nowhere so I asked to speak to the manager. Brian Rice, the manger came to the desk and treated me so rudely I ended up checking out. He called me a no nothing loser as I turned to walk away from his rudeness. My 9 year old daughter heard it and asked why the man called me a loser. Brian Rice is a complete embarrassment to the Motel 6 chain. As I was checking out Brian Rice had the nerve to come to my room and tell me I have no clue how to operate an air conditioner. It was uncalled for and we almost got into a fist fight as my family was leaving the hotel. Someone at Motel 6 has got to do something about this.

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10:26 pm EDT
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Motel 6 manager brian rice

I had an issue with an AC unit in my room. I went to the front desk and got nowhere so I asked to speak to the manager. Brian Rice, the manger came to the desk and treated me so rudely I ended up checking out. He called me a no nothing loser as I turned to walk away from his rudeness. My 9 year old daughter heard it and asked why the man called me a loser. Brian Rice is a complete embarrassment to the Motel 6 chain. As I was checking out Brian Rice had the nerve to come to my room and tell me I have no clue how to operate an air conditioner. It was uncalled for and we almost got into a fist fight as my family was leaving the hotel. Someone at Motel 6 has got to do something about this. This will be posted everywhere!

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11:53 pm EDT
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Motel 6 very rude

I tried to make a reservation. The desk girl, told me that she didnt like doing that and hung up on me I tried again and she told me to stop calling. There and hung up again. I tried one more time and she didnt answer.. So I may have to go somewhere else.. Im a great motel 6 customer..

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AppleKornKid
AppleKornKid
Springfield, US
Apr 07, 2013 12:07 am EDT

great review very helpful and voted as such!

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1:18 am EST
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Motel 6 service

To Whom It May Concern,

I have been staying at Motel 6 on Dyer road for several years on and off, I have
never had any problems and have always been extremly pleased after my stay.
Unfortunetly, I bought a week here on 11/27/2012 and have had more problems
with clogged toilets, mildew smelling carpet, noisy neighbors and
COCKROACHES. Room 161 did not have sheets on the bed the lights were
missing lightbulbs or had broken lightbulbs still in them. The most over powering
stench of mildew, wet carpet in bathroom area, we waited for quite sometime
when maintenance finally arrived to inspect. We were told nothing was wrong that
the carpet was getting wet from the shower. How is that when we have towels
down and we wipe up the floor after we shower? And the blood splatters on the
wall that I was told was paint? You have got to be kidding me, IF IT WAS PAINT
MY FIANCE WOULDNT OFF BEEN ABLE TO JUST WIPE IT OFF WITH A
RAG.I Waited several hours for clean sheets of course having to call a dozen
times, I went to put my belongings in drawers and found cockroaches. At this
point Im exhausted and very displeased with this distasteful stay. Then the noise
starts, on top of my room and next door. It was loud but bearable, as time went on
the noise level escalated, Upstairs there was huge thuds and booms, blaring
music, had people continously knocking on our door mistaking our room for the
room next to us, yelling sexual profanities, sexual remarks, then the fight broke
out, It started in the hallway then into the room, I called front desk to have security
dispatched and was told they were on their way, yelling screaming rude and
obscene profanity continued on but the fighting was over, security was still
nowhere to be found, it now being 2 am things settled down. i was finally able to
sleep. Finally changing rooms on 12/2/2012, we were now in 164 of course we
had to call immediatly due to clogged toilet, phone was not working, there were no
towels, bathroom fan making noise.I have been treated so poorly and my stay has
been so problematic, Yet Motel 6 has not made any attempts to accomodate me
for all the problems i have went through.

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1:50 pm EDT
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Motel 6 bed bugs

I"m a professional truck driver, I went to motel 6 because I had some time off for the 4th of july, I rented room 284 for four days so I could rest away from my truck. The room seemed clean, but when I went to sleep I started itching all over my head, arm pits and groin, I told the desk clerk, and he said"we will have an exterminator check it out and get back to you. They never did.in the mean time I had to shave all my hair off and spend $44.00 at walmart for stuff to get rid of the lice/bed bugs, I talked to the front desk clerk agian and he said there were no bugs in the room, and that bi must have had them before, well ha ha! If I had them before I would have transfered the bugs to the room (thats how that works) he lied to me.. And now I have to get the bugs off of me and my truck

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Adam Bingham
, US
Aug 08, 2015 5:27 pm EDT

If your thinking about staying at Motel 6in town dont!
First off I have come to this hotel for years and never had a problem till this visit. And after my overall experience I wouldn't recommend this place to my worst nightmare. The room door didn't shut and didn't lock, toilet was broke, Shower head was broke, counter in bathroom was broke, bathroom door was broke really bad, dressers were broke and to top it all off we were eaten alive by bed bugs so I threw a fit and wanted my money back and what did they do they moved me to another room which had no phone and the door didn't shut or lock either and we continued to be ate up by bed bugs. Overall I won’t stop till this place is shut down! The level of disrespect I was shown by the so called manager was upsetting he told me I brought the bed bugs in and that I broke all the stuff which is a joke. I made sure to take pictures as well as turning them in to the health inspector. Because I don’t expect to drive 2hrs pay $138.34 and be ate up by bed bugs from a dirty old outdated stinky hotel.

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Idocare
Washington DC, US
Jul 21, 2012 10:35 pm EDT

Crab lice. Stay away from [censored]s at truck stops

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8:58 pm EDT
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Motel 6 bad service

On 6/3/2011 my wife andi was staying at motel6. And we had to wait untill 2:oo pm to get our room cleaned.now. We checked-out on 6/4/2011 and called back to make reservations for 7 / 1/2011thru 7/5/2011.and. They told us that we could no longer rent a room there anylonger.and also everytime that. We've stayed we've smelled pot and told the manager. About it and all she would say is that I"ll look in to it.and never loppked in to it. The houekeepers don't clean the rooms righjt. And they *re very rude and they don't want to clean. And themanager don't say nothing.

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8:13 pm EDT
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Motel 6 payroll & tax fraud

Dear Sirs:
I applied for employment at Motel 6 here in Laramie, WY. I was training for Front Desk as well as housekeeping. The housekeeping mgr was short handed, and they put me into her department, plus she stated that she liked the fact that I did not miss any details while cleaning the rooms. I was fast, and extremely hard working. My fingers were cracking and bleeding.
The housekeeping mgr and another housekeeper go into the rooms to take out the dirty linen before the housekeepers go in to clean the rooms.
I had noticed that there were never any gratuities in the rooms that they stripped. One day a week they were not able to get to the rooms to strip them right away, and I made about $15 to $20 in gratuities. The housekeeping mgr had told me that when her assistant leaves that she would like me to take the position (her assistant leaves in June).
I could not prove that they were stealing my tips so I took a dollar of my own and placed it in room number 132 (I believe that is the correct room). I then started cleaning at another bldg. When I arrived to clean that room, the linen had been taken from the room, as well as the dollar. I searched the entire room; to give them the benefit that maybe they had knocked it off the table. I was angry and near tears.
I put the sheets and towels and everything needed into the rooms that I had left to clean to make it easier to clean the rooms. I went to the housekeeping mgr (who strips the rooms) and asked if I could go to lunch. I then went to the front desk. I informed Heather (at front desk) that I was leaving and why and that I probably would not return because of it. I attempted to write down the time I was leaving on my timecard but Heather would not allow it as she needed to put the new timecards out. She did have me sign my timecard in two different places before I left and she promised to write down the hours on a new timecard (the time that I came in was on the timecard). This was on Sunday, May 8th. I called Friday morning, May13th and asked when I could pick up my check, and the front desk clerk stated that I could come in then. The mgr. called as I was driving, and left a message on my phone stating that I would have to wait until after 3pm. The message was offensive, and he had mentioned that I should take a good look at my paycheck. When I received my check, it was missing hours, to which they stated that I would have to wait two weeks before they would pay me for those hours.
Also, when I completed my I-9 New Hire form, I had put EXEMPT on it. My paycheck had Fed WH in the amount of $46.00. I am aware that my employer did willfully and intentionally commit a violation of a known legal duty. He did intentionally commit a criminal tax offense. I have kept my paycheck stub as well as the phone message that he left on my phone as a form of proof of this fact.
I believe that if he has committed this tax offense knowingly against my payroll that there is a good possibility that he has done this knowingly to others in the past, and that he will commit the crime in the future against other employees.
I am uncertain if the owner who is the signer on the payroll checks is knowledgeable about the federal tax laws or is aware that this is happening.
I am requesting that my payroll be corrected as I am EXEMPT, and that my ex-employer be made aware that legally he has until May 16th to provide me with all of my wages that he owes me, as he has no intention of paying me by this time.
I am also requesting that you contact the correct Federal Department and inform them that he has committed the Federal crime of knowingly disregarding the I-9 form that I had completed, and that there is the possibly that he has committed this against past employees. If required, I can provide a copy of the message that he left on my phone, showing that this was intentional, willful, and not accidental.
The manager at Motel 6 in Laramie, WY who left the message on my phone is Larry Payne. His email address is listed as [protected]@motel6.com.
I would like to also advise you that I have witnessed the housekeeping manager removing a gratuity from a room, and that I am aware that she did not clean that room, and that she did not give that gratuity to the housekeeper who cleaned that room.
Thank you,
Sharon Burnette
[protected]@yahoo.com

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3:13 am EDT
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Motel 6 ripped off

we were asked to leave with no refund, after paying for another night. my daughter rented a room for someone because their id was broken and because of that we were asked to leave. we were treated very rudely and threatened with the police. my husband had to run down towels to take a shower and then the maid came and took them while we were out, without even cleaning our room. we are appalled at the treatment we recieved. i would not reccommend motel 6 to anyone.

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GarrettwSummers
Columbus, US
Jul 03, 2009 10:23 pm EDT

Was told to come by at 530 am to get the the room for the night, paid 225 bucks for two nights and this was on a Thursday morning then got kicked out on Friday! They then threatened to call the cops on me and had all my ### in a bin. It was some fat butch chick that did it. Very very very dissapointed. Plus one of the beds had sand in it and stunk really bad . Don't get screwed stay away I wish I could get them back.

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smilowell
, US
Feb 15, 2013 4:15 am EST

Renting a room for someone else is called, "fronting, " and it is illegal. The motel could get into a lot of trouble and face thousands of dollars in fines, if the authorities had reason to check. You were not, "ripped off, " you are lucky the clerk did not call the authorities on you.

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Phone numbers

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Website

www.motel6.com

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