Write a review File a complaint
CB Hotels and Accommodations Motel 6 231 N Vineyard Ave, Ontario, CA, 91764, US
Motel 6 company logo
Motel 6
reviews & complaints
Motel 6 company logo

Motel 6

231 N Vineyard Ave, Ontario, CA, 91764, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
10:54 pm EST

Motel 6 - Rooms

2-22-2024 Time: Approximately 3:00 PM-We made reservations for my grandson Elijah Heath. When we went to the assigned room there was trash in the room and the bed was not made. He returned to the Front Office and informed the desk clerk of the situation. He was given another and this room had an eating table and one chair for the table. There was no additional seating in the area that should have been considered as the living area. We went to the Front Desk and tried to get some understanding from the Desk Clerk. His explanation was that many people come with pets so they removed all the additional seating from the rooms except the Studios. For the price that is charged this is unacceptable. He called and got an additional chair for the eating table, but no comfortable chairs for what would be considered as the living room area. You can't base your room designs only on guest that have pets. That is punishing all other guest you may have. Unfortunately we would not recommend this Motel to anyone else.

Desired outcome: I'd appreciate a response and a partial refund for the inconvienience because we booked the room based on your advertisement on the internet. These rooms did not come close to what we saw and to me that is false advertisement.

Confidential Information Hidden: This section contains confidential information visible to verified Motel 6 representatives only. If you are affiliated with Motel 6, please claim your business to access these details.

Read full review of Motel 6
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.