Morrison's / restaurant service

GB Review updated:

Finally after hoping things would improve over the past 4 months after visiting Morrison's restaurants at Wellington (Shrops), South Shields and Tynemouth it's the last time we visit as it now looks like Morrison's have cut staff to the bone

Where else can you wait 35 minutes for a basic bacon sandwich plus my wife each time has to sent her cold soup back.

Of course the coffee we had purchased to go with our meal 30 minutes earlier was well drunk.

During our 30 minute wait we even had time to count the customers in the restaurant 6 in wellington, 12 in South Shields 16 in Tynemouth so heavens knows what happens IF they ever get busy

Nov 16, 2017
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  • Po
      Nov 16, 2017

    Did you ask to speak with a manager while you were there?

    0 Votes
  • Ke
      Sep 01, 2018
    Morrison's - customer service
    Ayr, Scotland, Strathclyde
    United Kingdom

    Customer service desk always closed in ayr store, when ask staff when it will be open they either say dont know or just ignore me. Clearly dont want or need my custom and artitude of staff is awful. Probably will not do anything about it cause you know you will always retain enough customers to make profit and thats all you care about.

    0 Votes
  • Gr
      Dec 22, 2018

    About a year or so ago we went for breakfast in Morrison's in Crawley, after waiting about 25 minutes out came the food which was cold so we sent it back only to be told it normally sits for approximately 15 minutes depending how busy they are so i complained and got a refund anyways almost a year later my wife and i popped in to the cafe as our regular haunt was closed and my wife ordered poached eggs on toast and i had a so called cooked breakfast, the poached eggs we not cooked correctly so they went back my cooked breakfast as follows the bacon and egg were under cooked about the only good thing were the sausages, now while i'm eating my wife is still waiting on her poached eggs on toast which eventually came out some 20 minutes later, i spoke to a lady who was most apologetic and i got yet another refund plus an extra pot of tea and extra toast for my wife needless to say i will never go back in to Morrison's cafe in Crawley as the cafe and the way its run have not changed.

    0 Votes

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