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Mineral Elements by Eden/Beauty Lux Rx, Inc / Online Scam

1 102 Pickering Way, Suite 200Exton, PA, United States
Contact information:

I received a box that practically blew up in my face with powder (damaged product) with no papers, etc. I got on the internet to look up the product which was Mineral Elements by Eden to get their phone number and called a day or two later. When I called I did not, which I should have, written down the name of the person I spoke to because I was fixing something for my grand-daughter and did not have a pen. I told them, I do not remember ordering anything like this at all, plus the fact I did not want to be charged for a damaged product, that after researching, found out it was supposed to be $3.95 plus $1.00 shipping and handling. I asked the girl if she would please send me an email confirming that I cancelled this because I don't even remember ordering it. At that time, I did not go into a long conversation about the damaged product because as explained before I was taking care of my grand-daughter and knew I could respond to the email when she sent my confirmation that I had cancelled. I waited for an email but never received one. I called today and found out they had charged my account for $134.00, in which I was shocked because when I researched the product that I don't even think I ordered, it said it was a trial for a total of $4.95. Are you ready for this...they offered me a 50% discount on something that was damaged, I had to have my carpet in the living room professionally cleaned, and don't even think I ordered it and if I did, I called, which they claim they have no record of, in which they also said they sent me an email confirming my order, which I DID NOT RECEIVE!!! This is fraud and an email scam and the Attorney General's Office needs to know about this because I don't ever want anyone else going through this. I cannot believe they would not issue a credit for me and they can charge your account for nothing! Please get this word out and I will do everything in my power to start a class action law suit or at least maybe no one else will have to through this. I am a disabled senior citizen and I do not need this stress and would NEVER pay that amount of money for 3 jars (1/2 inch in size at the most) of powder or in other make-up. If you have any other addresses or names I can contact to get this resolved for a lot of other people who have complained on this site, I would appreciate it; if possible.

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