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Miller Toyota / awful experience

1 United States Review updated:
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My experience with Miller Toyota in Culver City, California. On March 12, 2009 my mother and I went to Miller Toyota in Culver City, California to ask how much it would be to pay off the Lease on a 2007 Yaris. We were met by a Hector Medina in which we told him that we needed information about paying off the Yaris we were riding in. He told us he could help us and asked us in. At his desk he asked me to fill out a Vehicle Credit Application For Purchase or Lease. I didn't understand why he just could not look up on his computer at the time and why I had to fill out an application with my personal information on it since all I wanted was how much to pay off the Yaris. Hector Medina told me that he could not speak to me or tell me anything until I filled out the paperwork. After I filled it out he stepped away from the desk and came back a few minutes later with a Lou Peters, Assistant Sales Manager. Lou Peters slammed the paperwork on the desk and stood over me stating, "What is it - you can't afford the Yaris"? I said it's not that I just want to know the pay off price. Lou Peters started to ask me what the year of the Yaris was? I stated, "I don't know, didn't Hector run the history on the Yaris - where is that"? Lou Peters was really rude and aggressive and told me that he didn't have paperwork. I felt he was badgering me because he would shout questions at me then I would say I don't know where is the paperwork Hector told me he was getting? After his badgering and the way they were standing over me, I got angry and told him just take the car back. He told me that if he takes the car back he will consider it a repossession and ruin my credit. I asked how he could consider the car a repo since it is sitting right there and by the way, I am current on my payments and I don't have any late payments either. He threatened me that he will repo the car. I told him to f... off and do it - repo the car... I would like to get your card so I know who I am dealing with". He stated he didn't have a card and ran to another area of the floor room. I stood up and walked up to him asking for his card. He ran away from me and up to where Tammy Weaver, General Sales Manager was standing. I told him he was a liar and cursed at him. I followed him to where Tammy Weaver was standing and asked for his card and he told me to leave him alone. I told him he was a liar and dropped a few "f" bombs to get his attention. I took the standing over me threatening me and speaking to me in a very aggressive rude manner to be an assault in which I no longer felt like being abused. Tammy Weaver asked what was going on in which he started to tell her, "All I was doing was helping her". I told Tammy Weaver he was a liar and was extremely aggressive, threatening me he was going to repo the car if I didn't keep it and turned it in".

I also told Tammy Weaver I don't understand why I had to fill out an Application for Purchase or Lease since all I wanted was the pay off information. She told me that is Toyota policy to get personal information on everyone who is considering a Toyota purchase but they were going to discuss it in their meeting tomorrow. I asked for the paperwork I filled out and was told they could not give it back to me even though I was not purchasing a vehicle. The man sitting next to Tammy Weaver told me that he needed it to run my credit. I told him I didn't authorize my credit to be ran and he said they always do that. They also send the information to their "affiliates" so they don't give you back the paperwork even if you do not purchase a vehicle. I at least had them write void but I wasn't clear if they were going to sell my information or not since they were extremely vague about it. I told them they didn't have my permission to sell or distribute my information but they wouldn't let me write it on the paperwork or would not let me have the paperwork.

I would never recommend Miller Toyota of Culver City, California - they are abusive, rude, steal your information and talk down to you.

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  • Kn
      11th of Jul, 2009
    0 Votes

    If you turn in the vehicle it is considered a Voluntary Surrender. And since you signed a contract. It is considered a repossession.

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