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Michaels / customer service

1 Cranberry, PA, United States Review updated:

Let me start by saying I have several health issues that make it difficult for me to get out and going to crafts stores brings great pleasure, although I don't get to do it very often. I am also on a fixed income so when I shop I need to use gift cards and coupons and sales. At my last visit to Michael's upon returning home I found an error on receipt so I immediately called the store explained what happened, she said I would get a full refund the next visit. Last night I returned with 50% off one reg priced item and a coupon for scrapbooking items. Plus knowing I had reimbursement for previous visit.
A sales person asked in walking by if I was finding everything I said no but she never broke stride to hear my response let alone help! Then I was approached by another employee to let me know the store was closing! At checkout I tried to explain about previous problem. I was so frustrated after trying to explain and getting no where I said forget it. After leaving it hit me the price didn't seem right for my 4 items for this visit maybe she didn't use my coupons. In the parking lot I saw I was charged full price for an item that was clearly marked down plus she only used one of my coupons. I tried to call the store but of course they were closed. So tired of problems with Michael's my special day could be spent at another craft store.

Oct 29, 2017
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  • No
      17th of Oct, 2018
    0 Votes

    You're sick and poor. You don't need to be buying frivolous arts and craft stuff.

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