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Metro PCS / ripping people off

30048 sr 54, wesl ey chapel, FL, United States Review updated:
Contact information:
Phone: 813-994-8400

my daughter bought 2 cell phone on 1/29/2010 at the store on friday by sunday the phone she bought for herself the screen went blue she took the phone back up on tuesday and they could not fix it so the young lady at the store told her to take it to the corporate store in tampa and get her money back and she also suggested that she get another phone because they would refund her money back so she got another phone under the pretense she would get a refund back for the other phone . she took it to tampa they would not give here a refund because she got another phone in place of it she had to have a phone because of her kids needing to get a hold of her. they told her more or less to bad no refund she spent a 140.00 on a phone she could not use and they would not refund her only had the phone for 3 days and then spent another 90.00 on the second phone we asked for the managers name they would not give it to us just gave us a # [protected] said to ask for mark or brittney we asked if they were the managers would not tell us this is very pour business at these times with the economy and people not have jobs you dont treat people like this and i will be going to the tv station with this re: the store metro pcs

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Comments

  • Ra
      11th of Feb, 2010

    I agree stay away from this company and there service THEY WILL RIP YOU OFF
    I had two phone from them both over priced one price on line one at the store in suisun city
    the phone was over priced by $150.00 for a $50.00 phone my phone went black screen and they would not retune the money back they instead wanted to charge $10.00 more dollar to exchang I am going to file a complaint with the state, I am sur I am not the only one they take advantge of the people DO NOT BUY FROM THEM take them to court tell all stay away

    0 Votes
  • Wa
      25th of Mar, 2010

    I agree as well! I bought a sprint phone and they flashed it to Metro... I was told that this phone would work nationwide.. As it worked in the Atlanta Metro area, for ONLY texts and cell phone calls, once it was out of GA.. all the calls were blocked by roaming.. "MESSAGE blah blah blah.. your call can not be completed... US CELLULAR" ... so I was like okay thats fine, maybe its because I am in the mountains of Tennessee (heading to DC)... so as I get to DC suburb areas, NO SIGNAL WT[censored] SO EVER!! I went on MetroPCS website, typed in the address of my uncles house and it shows the area COVERED.. SO by now, I am pissed.. I bought this account on 3/20/2010 and it doesn't even work. Then, I TRIED all DAY to get a hold of a LIVE person.. and then the stupid automatic computer says... I KNOW YOU WANT TO SPEAK TO A LIVE REP, BUT I CAN HELP YOU INSTEAD... say the wrong thing and she hangs up!

    then you try to call a local store... NOTHING..some numbers blocked, some took you back to the SAME METRO numbers and some just rang...

    I have been with sprint for 6 years... always had a live service... It is an HONOR to pay 10 bucks more a month for GOOD SERVICE and LIVE PEOPLE TO TALK TO!

    0 Votes

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