service
We bought 3 phones on the family plan and they first overcharged us. I went to the kiosk to have that corrected where we purchased the phones, then none of the phones get service anywhere near where we live. I tried to register and they asked for my 8 digit password, I did not have one, I was never asked this when we bought the phones, nor was I asked the security question of what was the name of my first pet. Could not get any assistance and had to take a half day off work to drive to a corporate store where they said the guy that programmed the phone did it wrong and was not properly trained. WTF?! This guy re-programmed my phone and said I would need to bring in the other two, I said that is not at all convenient. To top it off, the only guy in the store that knows what he's doing, or seems to, is an arrogant piece of crap, who acts like it is so bothersome that I present these problems. I get home and my phone still does not get service. I have been calling customer service and get a different answer every time. Seems nobody is properly trained and this is nothing but a giant scam. Even when I was first trying to pay my bill, the guy at the kiosk says it's easier to pay online, then you don't have the $3 service charge. Well, I couldn't pay online because I didn't have the 8 digit password. So I have to go pay at the kiosk where he then tells me it's easier to pay in person - now what is easy about that?! Now I am going to try to get this cancelled altogether and get my money back for 3 useless phones. Hate these guys!
can't pay bill - won't take debit card
For the 3rd month in a row, since getting a new bank and new credit card, Bill Matrix cannot accept my payment. They would have me believe it's the card. I use the card for online and in person purchases everything from departments stores to merchandise companies all the way in China and no one but Bill Matrix has trouble accepting my card. When I check with my credit union that holds the card they say Bill Matrix has not attempted one single transaction. The card is a VISA debit card. Should work just like a credit card and does everyplace else. Spent over an hour tracking down a live person to talk with at Metro PCS, then Bill Matrix. They all would have me believe it's something with the way it's being entered or the card itself. Again, no problems with ANY other purchases and have done dozens the same day even. They leave me no choice now but to either set up Auto Pay, which deducts the charges more than 5 days before they are due or go into a Metro PCS store and pay an additional $3 convenience fee. Not acceptable when Bill Matrix Express pay was free, easy and convenient. If you ask me, they don't want to do anything for free so they want to force debit card payers into the "pay early" option or "$3 convenience fee" option. Bill Matrix staff couldn't even take down my credit card information and try it from their end. Because of course by then my account was locked for too many attempts to pay my bill. Process as a debit doesn't work (they probably simply don't take debit and no one will say it) so I click the option to process as a credit instead (the card does both everyplace except Bill Matrix Express Pay). Then one more time and you're locked out for 24 hrs. So, it's back to the inconvenient store to pay my bill in the most inconvenient way, oh and don't forget I will be charged the extra $3 convenience fee for the privilege of being inconvenienced in this way. Each month (3 now) I try to use Express Pay online as I did for over a year with my old bank account and old credit card. Each moth I end up frustrated and going in to the store again to pay. This is ###! When it's time for a new phone, it's time to say goodbye Metro PCS.
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm having the same problem and I'm NOT HAPPY! I don't have time to go to their store and wait around for 45 minutes for the staff to take my payment and THEN I REFUSE TO PAY $3 FOR THIS PROBLEM! It's outrageous that they claim it's NOT THEIR PROBLEM! It is their problem and if I have to go to the store to pay my bill, I'm going to make my dissatisfaction loud and clear.
Wow, my bill was due before today, never got a reminder so I had them text me. Tried to pay several times yesterday - would not accept the credit card I've used for several years now! Kept giving error wrong name on card, I can clearly see it's what's on my card and same every month since I had Metro PCS. Today I tried again to pay, they have suspended my account. Tried to call, automated message says cannot accept my payment. Hung up, tried again, now said I owe past due amount of $2.00! Stores don't open for a few hours, but if you pay in store there is a service fee. With all the trouble I've had over the past few years with losing calls, lost connection, etc. I am sure it is time to move on to a more competent cell phone provider. I am very unhappy with the service and how long term customer is treated. The people in the store are not real supportive either.
Had an issue like this today.
Service got suspended so went into the app to make the payment with my Amex Bluebird card and the system said my payment could not be processed at this time.
I log into my BB account, and $50 is pending for MetroPCS. Hours later still no service. I call BB and they said the transaction was approved and gave me the authorization number.
I decide to call Metro but no matter how many times I called and pressed 0 for a rep, the system told me it can't connect me right now. Turns out when your account is suspended and even if you call from a landline using your number for which the account is suspended, it won't transfer you. I had to enter my mom's number to get thru.
Anyway, it took hours to finally figure that out. I spoke to a rep and the first one saw no payment processing even though my BB account showed it pending. The 2nd rep told me the payment failed which also means was declined.
So I call back BB and they told me the funds will be released in 7 calender days...like wtf. First off, a declined charge doesn't hold funds. It's just declined. 2nd of all, why was it even declined when funds were available. Now I'm forced to wait 7 days to get this money back available to me.
Now I'm forced to use other funds to pay this bill when that money was put aside for this bill. Metro doesn't seem to care at all that their system messed up and screwed me over. I refuse to pay a $2 or $3 fee. That's ridiculous.
This really screwed me up. Get it together Metro.
2nd month in a row metropcs won't accept my debit card online payment. Im usinhvthe same card ive ysed for over a year..I'm leaving them TOMORROW... I'm sick of being FORCED to pay manually and get charged $3 for the extra work... F them..
Wow and having the exact same problem for the last year. I have spoke with customer service almost every month in regards to this issue every month they say the same thing that they're filing a claim and somebody will contact me and I will get a credit the next month same issue. I'm so over this [censored].
5/20/18. mismo crap with metro and mastercard. will keep getting 48 hour extensions until i can't then goodbye metro pcs, you piece of s**t.
This problem still happens..they requested my card info to fix prob i was unconformable. .the women kept saying i promise i will not steal your money. To the store i go.
I am currently experiencing the same issue, it took my card before, but now I just got a 24 hour lockout. Driving to the store is a hastle, I'll take the L this time, but they need to get their sh#! together.
Overall I'd probably still keep them bc their data so cheap lmao
I too have this issue. I have been paying for years online with no issues and all of a sudden I can no longer pay, says my card number is invalid. Talked to customer service and was told my credit card must be black listed for payment not going through. I don't have auto pay, I pay every month via the web with my check card so it goes through right then, so that is a lie. Was told that it would take three days to get off the list and be able to pay online. Three days later still could not pay, had to go into store. Was able to pay online last month, but this month the same error message. This is ridiculous that Metro has allowed this to go on this long and not take customer service serious enough to leave the company they are working with to process payments. This is my second time having this issue, I'd rather pay more money if I am going to get better customer service. Bye bye Metro.
This same thing has been happening to me for 8 months now. I have to call Metro every month and speak to a manager. They tried telling me it's my card and I knew it wasn't and told them it wasn't. They create a ticket and in 3 days I can suddenly pay my bill online. But next month it happens again and I have to waste my time with the same process. I also tried to sign up for automatic bill pay but the system won't let me do that either because my account is "locked". Metro has to be spending more money on customer service or losing money because of customers leaving than it is by forcing people to spend $3 more because they have to go to the store. I refuse to go to the store I will continue to call every month and waste metros time and money. Doesn't seem cost effective to me.
no singnel aways losing signel
I have 3 metro phones huawei 850, android and samsung our calls are always being dropped. The signel bars are very low one bar to two no strengh at all I have had metro sence it first came out never really had this problem but it has gotton worse in the past six months. I was told from the metro place on forest hill that I could contact metro componey that you can fix the problem in our area address is 6310 renwood dr fort worth tx 76140 please my calls are always being dropped in the middle of business calls I really need my phone. Can the problem be fixed.
I bought a phone 3 days ago had no signal, Took it back . Tried a different phone still didn't work, .I took it back . He had me try the first phone again still didn't work, After that they would not give me my $160.00 back . So I have a phone I cant use and no money . Very bad customer service . I will never go back there . They just take your money and give you something you cant use . I think there should be a law for what they are doing to people . I cant afford just to give away my money . Metro PCS is imposable to deal with . Ellen Huron Twp Mi .
rebate scams
I purchased 2 phones from Metro PCS authorized dealer on 2/28/11.
There was a Rebate Promotion for $50 Visa Metro Card (Presidents Day Promotions). When I was about to fill out the rebate form today, it states purchase must be between March 1-March 31. Last time I checked Presidents Day is in February. The real kicker is when you click on the Terms & Condtion button, it states must be purchased between 2/1/11-2/28/11.
That is only one of the issues, other issues include:
1. Salesperson only put the insuarnce on 1 phone when I specifically asked her to place it on both.
2. Received a text shortly after making purchase that changes have been made my new balance is $188. ($45+$45+$4+$4=$98)
Then when I called the store where I purchased, they said don't worry about it, should be okay. What does that mean? Am I supposed to just take this persons word for it. And when you call the 800#, once you do finally get through they have no answers either. They said I should go to the corporate store. When I called Corporate, nobody answer the phone.
Keep in mind I only had the phone for less then 24 hours and all these problems already.
Please do yourself a favor and stay away from METRO PCS. It os truley not worth the aggrevation.
Remember, when it sounds too good to be true, most likelly it is!
The complaint has been investigated and resolved to the customer’s satisfaction.
I did not receive my mail in rebate either from metro PCS - And we filled out everything correctly and mailed it in 5 seconds after we bought it as the post office was right across the street. Metro PCS is a rip OFF not only that the Samsung android phone after only having it for six weeks just stopped working for no reason. There was never a signal - All in all it was a piece of crap.
I AGREE WITH U... I PURCHASE TWO PHONE ON 2/18/11 AND WAS TOLD I WOULD RECIEVE MY REBATE IN THE MAIL. OK I SAID KNOWNING I KNEW NOTHING ABOUT THIS. WAS TO EXCITED ABOUT PURCHASING THE PHONES. SO MY FIRST BILL NEEDED TO BE PAID STILL NOT REBATE IN THE MAIL. I GO BACK TO THE LOCATION WHERE I BOUGHT THE PHONES AND WAS TOLD THERE ISNT A REBATE FOR MY PHONE (LG BANTER TOUH MN510) $50 REBATE. I COMPLAIN Y, HOW IS THAT POSSIBLE IF I JUST PURCHASED IT AND IT ONLY BEING 3 WEEKS SINCE I HAD THE PHONE. OK SO I WENT TO ANOTHER STORE AND WAS TOLD MY REBATE EXPIRED! ANOTHER TOLD ME THERE ISNT A REBATE FOR LG BANTER NEMORE?! SHOCKED WAS I. SO I CALLED METRO PEICE OF ###. TOLD THEM WHAT WAS GOING ON AND GUESS WHAT? LMFAO II WAS TOLD NO MATTER HOW MANY TIMES I EXPLAINED TO GO BACK TO THE STORE WHERE I PURCHASE IT AND FILL OUT A REBATE FORM. DONE THAT AGAIN STILL SAME THING, THERE ISNT A REBATE. CALLED AGAIN WAS TOLD TO FILL ONLINE AT THE REBATE SIT...NO FORM ONLINE WHAT SO EVER. ALSO TOLD ME TO CALL THE REBATE NUMBER BECAUSE THEY ARE NOT AFFILIATED WITH THE REBATE COMPANY. OK SO I CALLED ABOUT 60 TIMES CANNOT SPEAK TO ANY1 NOR COULD I FILL OUT A REBATE FORM. THEIR VOICE SYSTEM SUCKS! SO I CALLED AND EXPLAINED AGAIN EVEN THREATEN TO SUE THEM..GUES WHAT! THE GUY TOLD ME TO GIVE HIM MY INFO SO I DID HE ALSO TOLD ME HE HAS PUT MY REBATE IN FOR PROCESSING AND TO CALL THE REBATE NUMBER WITHIN A WEEK TO SPEAK WITH A REP FROM THE REBATE DEPARTMENT TO GIVE THEM MY INFO AND GET MY TRACKING NUMBER. OK DONE THAT... A WEEK IN A HALF LATER I CALLED IT NOTHING BUT THE F***ED UP AUTOMAITED MESSEGE SYSTEM TELLING ME NOTHING AND NEITHER CONNECTING ME TO A REPRESENTATIVE. SO I CALLED COMPLAINED ABOUT THE [censored]..SPOKE WITH A SUPERVISOR AND WAS TOLD NO1 HAS PUT MY INFO IN FOR A REBATE NOR CAN THEY FIND IT IN THEIR SYSTEM ALSO THERE NOTHING HE COULD DO.(WHAT THE F*** ARE THEY WORKING THERE FOR!) TO GO BACK TO THE WHERE I BOUGHT IT FROM AND FILL OUT THE FORM, CALL THE REBATE NUMBER, CHECK ONLINE AT THE REBATE WEBSITE AND FILL OUT THE FORM...NOTHING NOTHING NOTHING...SO TODAY I WENT BACK THERE AGAIN AND WAS TOLD THEY DNT HAVE NEMORE REBATE FORMS FOR LG BANTER TOUCH MN510 AND TO GO ONLINE TO THE WEBSITE AND PRINT OUT THE MAIL IN FORM..JUST CHECK TO SEE IF WHAT THEY WERE SAYING WAS TRUE. TURNS OUT IT WASNT. I HATE BEING NICE MIND YOU I ALSO WAS HAVING PROBLEMS WITH BOTH OF THE PHONES I BOUGHT THEY KEPT FREEZING AND REBOOTING EVERY 10 MINUTES. I TOLD THEM ABOUT THAT WENT TO A RETAILED METRO PEICE OF [censored] STORE AND GOT A REPLACEMENT WARRANTY TICKET FOR THE PHONES. WAS TOLD TO COME BACK IN 3-5 DAYS WHEN I RECIEVE A TEXT STATING MY PHONES HAVE ARRIVED. ALSO I HAD TO PAY 30 BUCKS TO ACTUALLY GET THE PHONS..TOTAL RIP OFF. Y DO I HAVE TO PAY MORE MONEY FOR THEIR PROBLEM! WELL I AM GOING TO SMALL CLAIMS COURT AND FILL A LAWSUIT AGAISN THEM ...THIS IS WRONG WHAT THEY ARE DOING TO INNOCENT PEOPLE. MONEY HUNGRY. IMA SUE THEIR AS* OFF! HOPEFULLY THE COMPANY GOES OUT OF BUSINESS.
online order
I ordered a phone from the Metro PCS website. I got an order number and was told they would email me when the phone had been shipped. Never got ANY email from them. Went back to website to track order. The site said they were "reviewing" my order and i would be notified when it was "approved". However, when i called to check my account balance on my debit card, they had already debited my account for the full amount. So, they took my money but have not sent the phone. Every time i have ever bought anything online, i was NEVER charged until the product shipped. So, i called metro pcs to see what the deal was. Once i FINALLY got ahold of an agent i was told they could not help me because they didnt deal with online orders. I said well give me someone who does. I was told i needed to go back to the website and write an email if i wanted help. Did that, and got NO response. So now, i am out of my money, have no phone and cannot get in contact with anyone that will/can help me. I plan on getting an attorney.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been trying out the status of the phone records which were subpoeaned by a court and your company does not return emails or my calls even thought they were left all the correct info to respond. When do you all planning to do this, after your system deletes the records I need and then they are no use to me? Is this enough info 4 u? BC 583527
im going throught the same thing right now... except for the fact that they charged me twice on my account and i was only given 1 purchase order. something really needs to be done. I had to get a hold of asurian insurance to transfer me over to a live representantive at metro because there automated system is a scam---it doesnt take u to an operator when u tell it to( it wont) trust me i tried a bout 25 times in a half hour process. I spoke to the agent and he told me the same thing. I have my bank statement stating that i was charged twice and i have no product and no money either... We should meet up, ill be getting in touch with my attorny on monday and man i think we have all the proff we need.
david nam
davidn@fixrim.com
bill matrix sux and metro pcs will lose me as a customer
Nothing but problems the second month in a row trying to pay my Metro PCS bill using Express Pay by Bill Matrix. Customer Service Rep and her supervisor Alycia were obnoxious and condescending. System times out too quickly and locks you out. If you put it in once as a debit and your card needs to be processed as a credit you end up locked out for 24 hrs. because you attempted it too many times. Seems no matter what you do incorrect, such as miss inputting one field it comes back with a message to try again but counts as an attempt meaning that very, very soon you will be locked out for 24 hrs. unable to pay your bill unless you go in person to a Metro store and pay an additional $3 for the privilege. I am not slow and I am not old. Two months in a row they had me chasing down the information from the US to the Philippines as to why my card was not accepted and I was locked out. Finally this month talking to a customer service rep, then a supervisor from Bill Matrix proved an absolute waste of my time. Once again, headed down to a Metro PCS brick and morter to pay my bill because Bill Matrix has a crappy system! Metro PCS will lose me as a customer over this and I will post on Facebook to my 600 contacts all about my bad experience with Metro PCS and Bill Matrix. I don't really care who's fault it is. I want to talk to a live person when I need to (nearly impossible on both Metro PCS and Bill Matrix) and I want to pay my bill quickly without problems online and without any extra "convenience" fees. People don't use Bill Matrix and don't go Metro PCS unless they drop Bill Matrix and provide a way to pay your bill 1. without an additional convenience fee 2. without having to auto pay it 5 days before it's actually due. RIDICULOUS!
Absolutely agree also! The myth of Metro PCS's "free online bill pay" is a total scam! Think about it . . . they receive millions in extra revenue every month if their customers have to go into a Metro store or use the telephone bill pay! $2.00 a month multiplied by 10 million + customers! Do the math, they are screwing us! Let me know when the class-action lawsuit happens because I want them to pay for this deception!
I Toatally Agree With You.The Sad Part About it is i have had metro pcs since i was 12 and now im almost and when i first got service with them it was good service but as the years went on they started getting crappy and now they are the crappiest.it sucks bc i talk too much on the fone to go with any other carrier without having an outrageous bill, but im jst going to have to suffer the cost and switch to another carrier.METRO PCS SUX and i wouldnt reccomend it to anyone.their fones even suck.i spent $300 on the newest black berry they came out with and the phone is a piece pof crap.every year i end up buying a new phone!The way they do business is utterly horrible.ive never had worst customer service in my life.they way they do their promotions are completely unfair to current customs(ie they had a promotion where yhu buy a blackberry and yhu gt ur service for $50 instead of $60)i think thats bull crap even tho its only $10/month difference thats $120 a year!before they recently changed their express online bill pay it worked very quick and fast but now it asks for yhur zip code nd it doesnt let yhu do anything.so therfore yhu end up either going to the store nd paying the extra $3 or calling it in and paying an extra $2 wtf is the $2 fee for?they're not even doing work we are doing all the work.I HOPE YHU REALLI DID LET UR FRIENDS KNOW NOT TO GET THEM BECAUSE THEY DONT DESERVE TO HAVE ANY CUSTOMERS!
dishonest company
I've been a Metro PCS customer for roughly a year now. Two days ago, my phone broke. I went to my local Metro PCS store and purchased a new phone. My first question to Michelle, the woman who helped me, was if I could return the phone. She told me I could, so I purchased a new one.
Now I carefully read the return policy on the receipt. I was very careful to follow all the instructions so I could still return the phone. Two days later, I brought the phone back to the store and was told that I couldn't return an upgrade phone.
I talked with Michelle and reminded her that she told me I could return it. She stated that she never said that to me. My return was denied and I'm out $120.00.
Read the return policy closer. Idiot.
I have been using the ZTE Agent under metros service for about a year. Service has been nothing to go nuts about but until 2 weeks ago, since the storm in riverside county, I have had not only bad service but predictably horrible service. by that I mean I only have service when my phone is left alone. lets say I get a text message. one minute I'll have full service but when I go to check the message and reply the service becomes obsolete. even when I get a phone call I have completely full service till I hang up and I have people worried sick trying to get a hold of me.
There is no customer support to call and ask a question to, its like they are to busy with their personal lives and relationships. that goes for when I am in store, the employees are always on the phone with someone who doesn't sound like a customer.
Hey I need a damn job and if they are not willing to do it right or are too worried about making commission and lying about the leather sleave you have to buy in order to get the deal then let me be their replacement.
4g phone sales no coverage
I am seriously disgusted with the service I was provided at the metro store in oxnard. They pushed a $350+ samsumg phone with 4g capabilities on me.. I bought this phone soley under the impression I would have full 4g coverage!! After many failed attemps to access the 4g features I went back to store for assistance at which time I was told I needed a wi-fi...
Read full complaintrepeat texting all day and night
I brought my about three weeks ago and it keeps seenind me repeat text message, even from the day before. I can be sleep at night and I am getting texts from the day before. I am wakin up everynight this problem. I have went to the store I brought the phone from, they I will have towait till they solve the problem . I paid to much for my phone. I do not think my life should be in and up roar because of the company can't fine out what is wrong. I want to keep my phone because I like it very much, but this is a problem when I can not sleep at night. Now you tell me what should I do, maybe go to small claim court because this has been going on since I brought the phone.
The complaint has been investigated and resolved to the customer’s satisfaction.
Wow, this seems likes a pretty simple solution if you want to keep your phone. Try turning your phone to vibrate, silent, or put it in another room at night until they can resolve the issue. It's pretty strange that this is causing your life to be so dramatically affected.
payment processing
I went to one of the Metro PCS Corporate stores to pay my phone bill. The lines are usually long and on a previous visit, the customer service rep suggested I use "their" Automated Payment Center located right out front. So the last 2 months I used the machine. You do not have to have exact change. My bill is $52, I put in $60 and receive $8 change and a...
Read full complaint and 2 commentsworst customer service ever
I found a metro pcs store in bakersfield @ 2707 south h that was open until 6pm on sundays well I get off work early so I can make it to the metro pcs store by 6pm I get there at 5:50 and I rush to the door in the cold and the door is locked and I can see the girl inside and im telling her through the window please its not 6 oclock yet all I need to do is pay my daughters bill and this * girl just finished counting her money and talking on her * phone uhhhhhhhh this store really pissed me off how are they going to post 6:00 closing time but close befor the posted time also while I was out in the cold waiting asking this girl andother coustomer came up and still that jerkface girl would not help us then you cant even call that store because the number listed is a dame fax machine
This place really * so then I just had to go and pay over the phone where they charged me to use my card
Thanks alot metro pcs and your jerkface employees you guys suck
worst company ever
This is the worst company I have ever dealt with. They promised me that if I didn't like the service or the phone I would get a full refund within 7 days or under one hour of talk time. I met both requirements, and now they're refusing to refund my money. On top of that, they initially signed me up for a more expensive plan than I asked for, messed up my password, made up ridiculous excuses for the bad call quality like, because I ported my number from another company I was experiencing bad reception. Absurd. Every single person I dealt with in two different stores couldn't have been older then 23-24 years old. They were not well spoken to say the least. I felt like I was dealing with high school students. Very unprofessional.
Do not sign up for metro PCS. The rates are tempting, but trust me, you get what you pay for. Every person I called complained about how noisy, distorted and thin my voice sounded. Also, I would dial a number and nothing would happen. it would take 2 or 3 tries to get the call through. Trying to get someone from customer service on the phone is almost impossible, and when you finally do, you get someone who isn't capable of helping you.
DON'T USE METRO PCS! YOU WILL REGRET IT.
The complaint has been investigated and resolved to the customer’s satisfaction.
Yeah ### metro pcs. It takes 20 minutes to send a picture message and there service sucks. And they need to be put out of buisness
dishonest sales representative
I purchased a cellphone and signed up the metro pcs monthly plan with c-mobile inc. (Authorized dealer for metro pcs) located at 20834 vanowen street, winnetka, ca 91306 for my son before he left home for college. The young girl named "rnen (Name as printed on the receipt) was dishonest and unfriendly. A customer accidentally knocked down stuff from the counter and expressed very sincere apology to rnen more than one time. Rnen picked up the stuff and then looked at the customer without any expression. We waited for 20 minutes and when it was our turn, she rushed us by saying that the store will be closed in 5 minutes.
We planned to sign up the basic plan of $40/month. Rnen told us that we had to choose the $45/month plan for the first month and then we had to come back to her to change to $40/month. I said that it was odd that we could not choose the right plan for us in the first place. She then claimed that it was the company policy. She processed the transaction quickly and we were out of the door.
When I was home I realized that we were being charged the $50/month plan instead of the $45/month plan as she indicated.in addition, we were being signed up for reoccurring $8 miscellaneous addition services that we did not even sign up for.
I contacted the metro pcs headquarter and a nice representative, andres, explained to me that there was no such rule that we have to join the $45/month for the first month and then switch to the basic plan after. He then told me whenever we go the store to make changes to the plan, the store would charge a processing fee. He gave me a credit of approx $10 for the inappropriate charges. I appreciate for all his professional assistance.
Even though it was not involved a whole lot of money but it is definitely not the right way of doing business. It also adds up if she is dishonest with a lot of the customers and with reoccurring charges.
A lot of people have bad experience with the metro pcs stores. If I had known, I would have gotten the metro pcs cellphones from best buy, walmart or other more reliable stores than the metro pcs store. Then open the account with the metro pcs online. This unpleasant situation would have been avoided.
The complaint has been investigated and resolved to the customer’s satisfaction.
Sorry about your experience. The stores rating won't increase with plans of only $40, and the stores won't make any money off those plans, either, so they want to sell $45 plans or more so they make a profit and increase their rating. If you come back next week and change your plan back to a $40, they don't care because it doesn't affect their rating. The rating is only based on the time of sale. Kind of stupid, yes, but unfortunatley that is just the way it works. At leat for now. Otherwise, I also agree the sales person was not very good, but I have found this in many stores. Kids these days...
horrible customer support
I say get rid of metro pcs period.
After 2years of having a real crippled down cell phone/online experience…and no way of being able to fully back up my phone in any way or form, minus just the contacts…it was time for me to go.
Try calling their support number for anything and its like a long maze process so you spend more time in an automated experience rather than talking to a live person. Metro pcs needs to just fork out the bill and invest in their customers. Their support is horrible.
Overall it horrible and to be honest with you, I would rather spend a nice amount more to cater to a company like Verizon because I'm like this, why should people feel like their integrity as customers and their respect is compromised based on having a cheap phone service? So in essence, Metropcs’ attitude is “well, just be happy with what you get…because your poor and you can’t afford a good quality phone service so this is what you get”. That’s their attitude.
As a person who was against the cost of high cell phone services and a person who is a hi-tech person, i really prevented myself from even getting a cell phone for years, then i tried out Metropcs.
All along i always felt that i was being provided a trickled down service but never said anything because actually i never really knew what i was missing.
But now I am with Verizon and i have the Droid X and yeah my bill is twice the amount…but i can tell you this….my service is amazing and the things that i can do with my cell phone allows me to be more productive, find real jobs, present myself with quality and the feeling that I’m not a second class consumer.
As for the Samsung Messenger, yes I had the phone. But after switching to the Droid X, their is no competition and yeah…..its an OK phone, but it is still a crippled down phone that would seem like an iPhone to any customer who is on metropcs, lol, that’s the funny thing about it.
The music features on the Messenger pretty much suck and you cannot transfer your itunes music to it, furthermore you might as well rule out the whole idea of a playlist PERIOD while were on the music topic because it’s not happening.
After being on both sides on the cell phone experience, I can honestly say that it’s well worth just working a bit harder and having the money to get a good quality cell phone. For having a quality cellphone is like a person having a laptop and an person having Metro pcs is like a person who has not stepped into the computer laptop world in the 20th century.
Sooooooo out dated.
And that’s just my 2¢ on MetroPCS
The complaint has been investigated and resolved to the customer’s satisfaction.
$50 rebate never received
I never received the $50 rebate I was promised from Metro PCS for a Samsung Caliber cell phone I purchased back on 6/8/10. 10 weeks for shipment has turned into almost 4 months now. I called Samsung rebate weeks ago at [protected] and left a message on their machine but they never returned my call. I sent Metro PCS a message on their website rebate page, but they said to call Samsung at the same number I called weeks ago with no return call. Such a typical scam where seller promises the world and then wipes their hands clean, saying to call someone else when things go wrong. Rebate companies don't send out the rebate banking on the whim that the buyer won't remember or follow up on the rebate. This has been so frustrating chasing these companies around.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was told with Metro PCS rebate it has to be with new service.
$40.00 visa rebate
It has been 7 weeks since I sent in all of my information required to receive my $40.00 visa rebate from Metro Pc for the purchase of a Samsung Freedom sale phone and as of 09/13/2010 I still haven't received my rebate. When I went back to the metro location in riverdale ga on hwy 85 I was informed by the clerk that I should receive it in a couple of more weeks and to pour salt on my wound I also found out that the same phone that I had the rebate on could now be purchased with a instant $40.00 rebate but when I purchased my phone I had to mail my rebate. Totally dissatisfied !
The complaint has been investigated and resolved to the customer’s satisfaction.
fake rebate system
The worst ever cellphone company in the US.. I bought a cellphone with a rebate, that i never get my rebate back after 4months. They said my rebate is invalid because i didn't have a new activation number.. Which it wasn't right because i did have that new number. They said in teir rebate system it didn't say that, so my rebate is under review and i have to call back after 7 business days..I have been calling Metrapcs Rebate Center until now since July 2010 every week 1 times, and always give me a different answer from different customer service. It makes me really believes that this company is really a big liar in their marketing and customer services sytem. They gave all the promotions about their rebate in order to sell their cellphones and then create a difficulties for their customer to claim their rebates. when customer complaints about it, they never get any significant answer at all. I will never ever deal with this company again. A big LIAR!
The complaint has been investigated and resolved to the customer’s satisfaction.
MetroPCS sucks so bad that if you use them air will implode into your ### when using your cellphone!
They have the worst support system on the planet, nobody has a clue and they prefer to lie instead of actually trying to help. Even if you call the corporate office and figure out how to get a real human on the phone they are even worse than the losers in the stores, there is obviously no training involved to become any kind of employee of MetroPCS, if you have more than a high school diploma you are way over qualified. The low prices may sucker you in but god help you if you ever need any kind of help and or support, the obvious fact is that they do not care about customer satisfaction or retention. Anybody who is a MetroPCS fanboy has never had a support issue or is a paid employee lying thru their teeth.
$3 convenience fee
We pay our monthly cellphone bill in cash at Clearcom Wireless, 4701 Clayton Road, Concord Ca. In addition to the $40 cellphone bill we are charged a $3 convenience fee. Clearcom staff tells us that it is a Metro PCS fee that you would pay at any location. Paying an additonal $3 for the priviledge of paying the bill in cash seems illegal - please advise who I can contact for help.
The complaint has been investigated and resolved to the customer’s satisfaction.
We are charged $3.99 for the privilege of paying our bill directly on the phone. IF we pay at a Metro PCS location they charge $6.00. Our monthly bill is $40 so they are actually charging us 10% to pay our bill. There should be a way to pay the bill without incurring a convenience charge but apparently there isn't. This seems to be a class action lawsuit waiting to happen. Think about the millions of people who have to pay this unfair charge. Any lawyers?
They are charging us $3.99 for paying the bill directly over the phone. Our bill is $40 a month, so they are actually tacking on an additional 10% for the convenience of paying our bill. It's a total scam and should be illegal. If we pay the bill at a Metro PCS location they charge $6.00 for the privilege. There should be a way to pay the bill without incurring the convenience charge. Apparently there is not. This sounds like a class action lawsuit to me.
I live in Detroit, Mi and have had metro pcs since 2006 and everytime I've gone in to pay my bill I've been hit with a convience fee also. This is false advertising on their part and price gouging. I'm thinking of contacting a lawyer about this. It's not fair that I'm going into a metro and have to pay this convience fee. What if I didn't have the $3 but had my bill money your telling me that my bill can't be paid unless I'm using a credit card or debit card and then I'm being charged $2 just to call in and make a payment And online its free with a credit card. I'm hoping something can be done to reimburse people their money back.
I live in Detroit, Mi and have had card. I pcs since 2006 and everytime I've gone in to pay my bill I've been hit with a convience fee also. This is false advertising on their part and price gouging. I'm thinking of contacting a lawyer about this. It's not fair that I'm going into a metro and have to pay this convience fee. What if I didn't have the $3 but had my bill money your telling me that my bill can't be paid unless I'm using a credit card or debit card and then I'm being charged $2 just to call in and make a payment And online its free with a credit card. I'm hoping something can be done to reimburse people their money back.
The convenience fee is extremely inconvenient. I switched from t mobile to metro believing metro was cheaper but its obviously not. I switched my plan from the 50 dollar 4Glte plan to the 40 dollar plan and my total was 38 dollars? But with the convenience fee added my ending total was 41 dollars? That makes absolutely NO sense to me. I'm a single parent and was disappointed when i had to give metro my last 3 dollars today. I'm leaving metro and advising anyone i know TO NOT USE METRO PCS. I
I have the exact same problem going down to the store and paying them cash should be convenient for them Why the hell am I paying a convenience fee.. I agree it should be illegal to charge just for paying your bill at the store.. If it says METRO PCS on the front of the store it doesn't matter who owns it thats just splitting hairs to protect the corporations not the consumers
the convenince fee is the charge for the company taking the payment, when you walk into a Metro Store it does not mean that Metro is the owner, it is a convenince because their processing your payment. You can mail it your self for no charge or you can make a payment your self online for no charge, now this is 2011 nothing is free, be happy your not paying for air yet.
Well now it's 2016 and I looked up conveneance fee. It states a fee charged for the privilege of paying with a credit credit card. Well I just went in to the metro pics store and paid my bill. And I didn't find out the charged me a $3.00 fee until I got home and read the receipt. I paid In Cash. Fee dose not fall under definition. In my opinion, and last I checked I'm still allowed one, that is theft by deception. Punishable by fine and or imprisonment. When will that happen? You know if I walked in their store and stole $3.00 out of drawer they would have me handcuffed and hauled away in front of god and everybody. We should expect the same treatment of them. How much longer are we as a people going to be ####es of big business? They get away with it because we pay it. Well I didn't pay it they took it without asking me. That's theft. I don't care if they know who I am, I'm sure they already do. Lonnie Graves
I CALLED METRO AND ASKED THEM IF THIER SIGN SAYS "ALL TAXES INCLUDED NO HIDDEN FEES" IS IT NOT FALSE ADVERTISING TO HIT ME WITH A 3 DOLLAR CONVENIENCE CHARGE. I WENT BACK AND FORTH ON THIS GUY ABOUT "WHY AM I BEING PENALIZED FOR PAYING CASH THIS IS UNHEARD OF". THEY JUST WANT ACCESS TO A DEBIT OR CREDIT CARD, OF WHICH I HAVE NEITHER. ITS JUST ANOTHER MOBIL COMPANY LYING AND STICKING TO US FOR 3 BUCKS A MONTH. HE TOLD ME ITS IN THE TERMS AND CONDITIONS. WHICH I DON'T REMEMBER EVEN GETTING FROM THE STORE I WENT TO I CERTANLY DIDNT SIGN ANY SUCH AGREEMENT. ANY LAWYERS OUT THERE WANT TO START A FALSE ADVERTISING CASE?
horrible customer service
This is probably the longest complaint you have yet to read about Metro PCS but if you’re thinking about using their service you probably want to read this.
I bought a phone from Metro a few months ago, service was working fine, better than AT&t I must say but text messages can be delayed for hours if they were sent to you while you're in the subway or some other no service area but for only $50 a month I was willing to live with it.
I called customer service a few times for different reasons which made me realize they are unhelpful but it wasn't until a few days ago when I realized just how useless they are, please excuse me for my language but this company is either run by ###s or by people who just like to play stupid.
A few days ago out of nowhere for no apparent reason my phone gets a weird screen saying "initial processing needed" apparently it has restarted itself(while it was turned off) and will not allow me to make phone calls or receive them.
Metro PCS claims its due to me being outside of my coverage area although it has been working "outside the coverage area" for a few days and this "outside coverage area" has Metro PCS antennas and stores!
They open a tracking number and tell me someone will get off his lazy ### and attempt to fix this service problem within 1-5 business days, they suggest I go to the store where they will be able to assist me faster.
I get back home and I still don't have service so I go to the store where they basically tell me they cant help.
I call Metro PCS again and ask them to please speed up the process since I rely on my phone for work, for the 20th time they tell me "please shut off your phone take put the battery etc’ because i cant really do anything, the technical people are working on it"
After waiting a few days with no progress, my boss getting mad at me for not answering my phone and clients looking for me with no response I decide to call Metro PCS again and see whats going on.
I get the same answer – “take out the battery, press ##26…whatever, well if it’s not working mam you will have to wait 1-5 business days to get a response” let me be clear that this was already day 5 that my phone was not working, with 5 business days with the weekend in the middle I’m looking at minimum of 7 days without service.
I explained to the customer service people, the tech support(apparently not the same tech people who actually attempt to solve these problems), the supervisors, managers and a bunch of other people that the phone allows me to make collect calls and is giving me a full signal but will not allow me to make regular calls which means the phone is FINE its just the service on their part, I asked them if they feel its normal to leave a customer who paid their bill with no service for a full week in 2010 when it is obviously not the customers fault but a service problem on their part, what answer do you think I got? “Mam, you will have to wait up to 5 business days to get a response”
The last person I spoke to was actually the most understanding but even she couldn’t do much, she did provide more information though, she said they had already opened the tracking number and worked on my service issue but it looked like they’ve done everything they could, for the love of GOD! I know they can’t call me because I don’t have service but when I called them and went through at least 3 people why did they not tell me that their tech people cant fix the problem?
What I understood from the lady is that I’d have to wait until the last day to get a final answer which makes no sense to me, I thought it was 1-5 business days not “we’ll check it out anytime between now and 5 business days and get back to you in 5 days just to keep you holding”
Anyway she told me to go to a certain store and see if this one would be able to help, she wasn’t able to tell me whether or not they actually will be able to help because if it’s not a phone problem they cant replace the phone but that doesn’t matter because when I got there the store was closed! Even though she told me they will be open until a certain time(I got there 2 hours prior to that time).
I'm not blaming the people on the phone, they were nice its the company’s problem, their service is just horrible.
I do not understand why this company does not have direct calls to the real tech people, all they do is let a bunch of robots answer the phone and tell you to take you battery out as if I couldn’t think of that myself.
They don’t think outside of the box, don’t look at the situation for what it is, it’s like talking to a brick wall, that’s not customer service, they cut off my service, will not tell me why and will not do anything to make it easier.
I'm prob gonna switch to boost or some other company, I'll do my homework just cant stay with a company who cant fix their own problems in a timely manner and wont even supply you with a temporary phone to make the situation easier.
If the owner/s of Metro PCS happen to read this I highly recommend you provide better customer service because even you one day will have the best phone service, if you can't be there for your customers when they have an urgent problem you will lose them.
I've had Metro PCS for over 4 years and knew their customer service was very lacking (you get what you pay for). I do, however, expect to at LEAST get what I'm paying for. I have had the unlimited talk/text/web for $40 all along. For the last two weeks the web portion has not worked at all. Today I finally got around to visiting a corporate store for answers and hopefully some type of credit on my bill. The lady at the counter explained to me that they were aware that many people were experiencing problems with accessing the web also but that no credit could be given since the $40 unlimited everything is a package deal (figure the logic on that one). Not happy with this answer and knowing any further conversation with this person would be pointless, I thanked her for not being of any help and left the store. I decided to see if I could find a customer service number for Metro PCS where I could speak to a live person. I didn't have a high sense of optimism for this venture being that I tried reaching customer service over a year ago about something else (I can't remember for what) and all I could get was an automated system that wouldn't give the option of a live person. Anyway, I found a number to actually speak with a live person (the wonder of it all). The lady on the phone (I didn't bother writing her name or her i.d. number down because I was already betting this was a pointless endeavor) asked for my account information which I provided. I then went on to explain to her my issue and my recent interaction with the corporate store. I went on to explain that I was dissatisfied with the answer I was given and would like some type of resolution other than basically being told to 'deal with it'. The customer rep told me that she was aware of the problem of people not being able to access the internet but also noted that I had not called before this time to make them aware that I personally was having a problem and then asked me to hold while she consulted a supervisor. I waited on hold for a few minutes and then she returned with this answer as close to word for word as I can remember: We're sorry you have been having a problem with accessing the web, and even though we have been aware of the problem, since you had not reported you were having a problem before today, we will not issue you a credit. I told the rep that first off I didn't even know their was finally an option to speak to a live person, and secondly that I was not blaming her or holding her personally accountable for the response I was given, but that I would like her to mark it on my account and to pass it on to her supervisor that this was the absolute worst customer service I have ever had and that to let it be known that they will have two less customers at the end of this month and that I will be more than happy to share my experience with everyone and anyone. I thanked her for her time and said goodbye. Moral of the story: Metro PCS is NOT worth the money.
Well to start of with i have not been a customer with metro pcs for almost two years now and with good reason, i have bought a phone online for a gift and im paying almost 20 dolloars to have it shipped over night i didnt recive the phone is one thing, its doesnt have a tracking number for some reason so i dont know the status, so i decided to call, one gentelman told me to go online which i already have done, so decide to call again to get another person that might know what they are doing, but i was worng again the gentelman didnt understand what i want to know and couldnt even help me he place me on hold twice frist time about five mintues the second time 15 mintues and then he had hang up on me, this company needs to improve there customer service because with all the companies with unlimited plans who would want to stay with this crap !
all companies have the automated machines now people, don't act new to automatic responding your calls.
I just called metro pcs to ask a couple of simple questions about a phone and phone plan. I got that automated machine who wanted to start to help me. I tried to bypass by asking for an agent and just got hung up on twice. The robot said it would try and help blah, blah, blah, blah and just hung up the call. I can't imagine giving them my money after that experience.
Or just visit www.reviewsfoodandcollegelife.blogspot.com for the complete blog
Here's another review of MetroPCS Service. It's quite an interesting story, and will probably open your eyes further to how crappy the company's service is (after reading this review) :)
http://reviewsfoodandcollegelife.blogspot.com/2010/08/metropcs-phone-company-stay-away.html#comments
wouldn't honor guarantee
Do not patronize metro pcs! My 85 year old mother is sobbing because they are ripping her off for $107. This store is an "authorized dealer" which means they can do whatever they want! They don't have to honor the metropcs "7-day return policy" and their "salesperson" brian is sitting around taunting old ladies with his friends. Customer service says we have to return the phone to the store, but the store says they won't take it. Catch-22 anyone? Oh yeah, no manager, either. Then customer service sent us to a "corporate store" and guess what? They wouldn't honor their guarantee, either! No corporate help, no local help. Buyer beware! This company is a huge rip-off! (And, they have 3500 complaints in [redacted] /link removed/
The complaint has been investigated and resolved to the customer’s satisfaction.
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I PURCHASED MY PHONES IN SOUTHERN CALIFORNIA AND TRAVELED ABOUT 55 MILES FOR A VACATION IN BIG BEAR LAKE. NOW I CANT SEND OR RECEIVE PHONE CALLS. I CONTACTED METRO PCS VIA COMPUTER, THEY TOLD ME TO CALL CUSTOMER SERVICE. I CALLED IN SPOKE TO SOME GUY (MOST LIKELY IN A DIFFERENT COUNTRY), HE TOLD ME THAT I SHOULD OF PURCHASED A METRO PCS CALLING CARD PRIOR TO TAKING MY VACATION! THEIR SERVICE SUCKS! SOMETIMES I CANT EVER DIAL OUT WHILE IN MY OWN HOME! WE RECEIVE A RECORDING FROM VERIZON TO CONTACT OUR CARRIER! MAYBE VERIZON DOES "RULE THE AIR!"
Customer service is in India and is very bad. My phone has been out of service with dropped calls all day. "DEMAS" says "did you forget to pay your bill"? After 45 minutes of his non sense he says the supervisor is busy but he cannot see my account. I told him i got a bill for 14 cents, knew it was wrong and paid the full amount. I told him the problem is with their tower and when will it be fixed. He then asked me if I am in a basement. IDIOT I wanted to speak to the supervisor but he said the supervisor is busy.After 30 minutes he asks me again if i tried calling 611.I already told him that at the beginning of the call. He said I have to go into a store because my phone is broken. Then he says he must research and leaves for 15 minutes. Comes back and says he is going to get the supervisor. Supervisor wants me to tell the whole story again. Now it is going on 45 minutes with this idiot. I tell the supervisor to read the chat. The supervisor says to turn off the phone then turn it back on. Now it works! What kind of idiots are they hiring in INDIA?
Metro Pcs service is not that great for business calls in general. Maybe good for teenager use. Went back to T-Mobile.